酒店回复: Dear Katerine,We’re truly sorry for the unacceptable conditions you encountered during your stay. Finding cockroaches in any guest room—especially while traveling with an infant—is deeply concerning, and we understand how upsetting this must have been. The lack of cleanliness and misleading information about breakfast are completely against our standards. Your feedback is being taken seriously and will be escalated to management for immediate investigation and corrective action. Thank you for sharing your experience, and again, we sincerely apologize.Sincerely,Management Team
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we have taken note of your mentioned points, and the concerned department has been notified about the same. We will review and make the necessary corrections. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team
2.0分
家庭亲子
原文
翻译提供方：Google
该建筑需要翻新。部分区域存在潮湿问题。窗户无法打开。
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酒店回复: Dear Alexander,Thank you for your feedback. We appreciate you taking the time to share your observations, and we sincerely apologize for any discomfort caused by the condition of the building. We are aware that some areas are in need of renovation, and your comments about moisture and non-operational windows have been shared with our maintenance team as we continue to prioritize improvements throughout the property.Sincerely,Management Team
5.0分
情侣出游
原文
翻译提供方：Google
一切都很好
3.0分
其他
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The parking lot was very well lit. Felt incredibly safe arriving after dusk. The lobby and hallways were clean and clear of debris, there also was a pleasent smell of cleaning supplies which signals good cleaning habits by the staff. Not overly harsh, just enough to know the place is being cleaned regularly.
We stayed in a one bed queen room, while it was a cozy room we found it to be a bit smaller. Only big enough for 2. The bathroom in the room was average. It was clean, however the enamel was coming off the floor of the tub in the "cracking fashion" the water is good and got hot FAST.
They advertise a "Breakfast area" however when we went for breakfast around 8am all that was available were some chocolate or powdered sugar donuts. Worth what we paid all in all.
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酒店回复: Dear Dakoda,Thank you for taking the time to share your detailed feedback. We’re pleased to hear you felt safe and comfortable arriving after dark, and that you appreciated the cleanliness of our lobby and hallways as well as the efforts of our staff. We also appreciate your comments regarding the room size, bathroom condition, and breakfast selection. Your observations are valuable and will be shared with our team as we continue working to improve the guest experience. We’re glad you found your stay to be a good value overall, and we look forward to the opportunity to welcome you back.Sincerely,Management Team
1.0分
家庭亲子
Horrible dirty rooms and super loud! Housekeeping starts cleaning and banging around at 7am. Please don’t stay here, it’s disgusting
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酒店回复: Dear Roseann,We are truly sorry to hear about your recent experience. Cleanliness, comfort, and a restful stay are top priorities for us, and it’s disappointing to learn we fell short during your visit. We will address the noise concerns with our housekeeping team and review our cleaning procedures to ensure rooms meet our standards before guests arrive. Your feedback is important, and we appreciate you bringing these matters to our attention.Sincerely,Management Team
1.0分
其他
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I went off of everyone else’s reviews and booked with Super 8. When you walk in the office smells musty and dirty. We got to the room & the AC was off and the room was extremely hot and took hours to cool down. The room felt dirty. The floor was sticky. The rooms smelled absolutely terrible. The place is run down. Our floor in the bathroom was soft and sunken in. If I could give 0 stars I would. The night shift lady I checked in with was friendly though.
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酒店回复: Dear Chelsea,We’re truly sorry to hear that your stay did not meet expectations. We apologize for the condition of the room, the odor, and the issues with the A/C and flooring. This is not the experience we want for our guests. Your comments have been shared with our team so we can make the necessary improvements. We do appreciate you mentioning the friendliness of our night staff.Best regards,Management Team
1.0分
其他
Room was clean but was infested with roaches and bed bugs...switched to another room to have the same issue
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酒店回复: Dear Earline,Thank you for bringing this to our attention. We sincerely apologize for the unacceptable experience you encountered. Pest concerns are taken very seriously, and we will immediately investigate and address the issue with our pest control team. Your comfort and safety are our top priorities, and we're truly sorry we fell short during your stay.Best regards,Management Team
4.0分
其他
This place is ok. There is not breakfast there is coffee, juice and donuts. That's all. There is a microwave but I'm not sure why.
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酒店回复: Dear Kevin,Thank you for your feedback and for choosing to stay with us. We’re glad you found the property okay, and we appreciate your note about the limited breakfast offerings—your comments help us clarify what’s available to future guests. We hope to welcome you back for an even better experience.Best Regards,Management Team
3.0分
其他
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Everything was fine except for the breakfast. To be honest, breakfast is fine at other Super 8s in other cities, but in this city it was my worst experience. They serve the cheapest orange juice, cheap donuts of very low quality, the coffee was very unpleasant, and the staff said they had tried to talk us out of improving the breakfast service, but their superiors didn't take it into account.
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酒店回复: Dear Hugo,Thank you for sharing your honest feedback. We're glad to hear that most aspects of your stay were fine, but we sincerely apologize that the breakfast did not meet your expectations. Your comments about the quality and variety of items, as well as the concerns raised by staff, have been noted and will be passed along to upper management for further review. We truly appreciate your perspective and hope to provide a better experience in the future.Best Regards,Management Team
我觉得房间里太恶心了，到处都是蟑螂，我有一个 4 个月大的婴儿，我不得不把婴儿的食物和奶瓶盖好，非常恶心，而且气味也不好闻，这是我经历过的最糟糕的旅行经历，我一点也不推荐这家酒店，他们说早餐是包含在内的，但这是一个谎言，他们只有咖啡和几包甜饼干，这非常令人失望，虽然我没有信心在那里吃饭，如果房间里有蟑螂，想象一下厨房里会有什么样的蟑螂。
位于彭萨科拉拉维尔路 8001 号的 Super 8 Wyndham。
我遇到的所有员工都很友好，乐于助人。对于所付的钱，我没想到会是五星级酒店。酒店有点过时了。
我在房间里杀死了两只蟑螂，请喷洒杀虫剂或找灭虫剂来消灭它们。我知道它们喜欢温暖潮湿的地方，比如冰箱线圈等。
该建筑需要翻新。部分区域存在潮湿问题。窗户无法打开。
一切都很好
The parking lot was very well lit. Felt incredibly safe arriving after dusk. The lobby and hallways were clean and clear of debris, there also was a pleasent smell of cleaning supplies which signals good cleaning habits by the staff. Not overly harsh, just enough to know the place is being cleaned regularly.
We stayed in a one bed queen room, while it was a cozy room we found it to be a bit smaller. Only big enough for 2. The bathroom in the room was average. It was clean, however the enamel was coming off the floor of the tub in the "cracking fashion" the water is good and got hot FAST.
They advertise a "Breakfast area" however when we went for breakfast around 8am all that was available were some chocolate or powdered sugar donuts. Worth what we paid all in all.
Horrible dirty rooms and super loud! Housekeeping starts cleaning and banging around at 7am. Please don’t stay here, it’s disgusting
I went off of everyone else’s reviews and booked with Super 8. When you walk in the office smells musty and dirty. We got to the room & the AC was off and the room was extremely hot and took hours to cool down. The room felt dirty. The floor was sticky. The rooms smelled absolutely terrible. The place is run down. Our floor in the bathroom was soft and sunken in. If I could give 0 stars I would. The night shift lady I checked in with was friendly though.
Room was clean but was infested with roaches and bed bugs...switched to another room to have the same issue
This place is ok. There is not breakfast there is coffee, juice and donuts. That's all. There is a microwave but I'm not sure why.
Everything was fine except for the breakfast. To be honest, breakfast is fine at other Super 8s in other cities, but in this city it was my worst experience. They serve the cheapest orange juice, cheap donuts of very low quality, the coffee was very unpleasant, and the staff said they had tried to talk us out of improving the breakfast service, but their superiors didn't take it into account.