酒店回复: Dear Katerine,We’re truly sorry for the unacceptable conditions you encountered during your stay. Finding cockroaches in any guest room—especially while traveling with an infant—is deeply concerning, and we understand how upsetting this must have been. The lack of cleanliness and misleading information about breakfast are completely against our standards. Your feedback is being taken seriously and will be escalated to management for immediate investigation and corrective action. Thank you for sharing your experience, and again, we sincerely apologize.Sincerely,Management Team
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we have taken note of your mentioned points, and the concerned department has been notified about the same. We will review and make the necessary corrections. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team
2.0分
家庭亲子
原文
翻译提供方:Google
该建筑需要翻新。部分区域存在潮湿问题。窗户无法打开。
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酒店回复: Dear Alexander,Thank you for your feedback. We appreciate you taking the time to share your observations, and we sincerely apologize for any discomfort caused by the condition of the building. We are aware that some areas are in need of renovation, and your comments about moisture and non-operational windows have been shared with our maintenance team as we continue to prioritize improvements throughout the property.Sincerely,Management Team
5.0分
情侣出游
原文
翻译提供方:Google
一切都很好
2.0分
商务出差
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Water was so hot that I scalded myself on the arm prior to stepping into the shower. I currently have a partial thickness burn on my forearm. "Breakfast' consisted of either chocolate, or powdered Hostess Donettes, that was it. I am from Florida, so I know that when you dispense Orange Juice, it is supposed to be orange, not brown. I booked three rooms for the team I was travelling with. One of my associates killed four roaches the first night and had one in her bathtub the second night. We will be at this same venue the next two weekends, then again two weekends in the spring. I will not be staying here. I have booked two rooms for the Days Inn by Wyndham near this location, and I am hoping for better results. If I have a similar experience, I will no longer use the Wyndham chain of hotels.
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酒店回复: Dear Cliff,We’re sorry to hear about the concerns you encountered, and we appreciate you taking the time to share them. What you described is certainly not the standard we aim to provide, and our team is already reviewing the hot water setting, breakfast setup, and room inspections to ensure these issues are addressed promptly. We value all guests who stay with us during events, and while we respect your decision for future visits, please know that we remain committed to delivering a safer and more reliable experience for everyone.Sincerely,Management Team.
1.0分
情侣出游
Too many roaches, shower temperature messing up and hard to adjust. Terrible and not staying again!
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. What you described is not typical of our standards, and we take such concerns seriously. Our team will immediately address the pest and maintenance issues to ensure this does not happen again.Sincerely,Management Team.
5.0分
其他
Breakfast was not what was described in booking the hotel. It was not “fresh hot breakfast “ it was grab and go, which was only mini donuts.
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酒店回复: Dear Britney,Thank you for your feedback. We’re sorry to hear the breakfast didn’t meet your expectations. We’ll make sure your comments are shared with our team so we can improve the accuracy of our listings and guest experience.Sincerely,Management Team
3.0分
其他
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The parking lot was very well lit. Felt incredibly safe arriving after dusk. The lobby and hallways were clean and clear of debris, there also was a pleasent smell of cleaning supplies which signals good cleaning habits by the staff. Not overly harsh, just enough to know the place is being cleaned regularly.
We stayed in a one bed queen room, while it was a cozy room we found it to be a bit smaller. Only big enough for 2. The bathroom in the room was average. It was clean, however the enamel was coming off the floor of the tub in the "cracking fashion" the water is good and got hot FAST.
They advertise a "Breakfast area" however when we went for breakfast around 8am all that was available were some chocolate or powdered sugar donuts. Worth what we paid all in all.
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酒店回复: Dear Dakoda,Thank you for taking the time to share your detailed feedback. We’re pleased to hear you felt safe and comfortable arriving after dark, and that you appreciated the cleanliness of our lobby and hallways as well as the efforts of our staff. We also appreciate your comments regarding the room size, bathroom condition, and breakfast selection. Your observations are valuable and will be shared with our team as we continue working to improve the guest experience. We’re glad you found your stay to be a good value overall, and we look forward to the opportunity to welcome you back.Sincerely,Management Team
4.0分
商务出差
Room service was excellent. Breakfast was terrible. Coffee and mini donuts only.
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酒店回复: Dear Dennis,Thank you for sharing your experience. We’re glad to hear you were pleased with our room service, though we’re sorry the breakfast selection didn’t meet your expectations. Your comments will help us make needed improvements.Sincerely,Management Team
1.0分
家庭亲子
Horrible dirty rooms and super loud! Housekeeping starts cleaning and banging around at 7am. Please don’t stay here, it’s disgusting
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酒店回复: Dear Roseann,We are truly sorry to hear about your recent experience. Cleanliness, comfort, and a restful stay are top priorities for us, and it’s disappointing to learn we fell short during your visit. We will address the noise concerns with our housekeeping team and review our cleaning procedures to ensure rooms meet our standards before guests arrive. Your feedback is important, and we appreciate you bringing these matters to our attention.Sincerely,Management Team
我觉得房间里太恶心了,到处都是蟑螂,我有一个 4 个月大的婴儿,我不得不把婴儿的食物和奶瓶盖好,非常恶心,而且气味也不好闻,这是我经历过的最糟糕的旅行经历,我一点也不推荐这家酒店,他们说早餐是包含在内的,但这是一个谎言,他们只有咖啡和几包甜饼干,这非常令人失望,虽然我没有信心在那里吃饭,如果房间里有蟑螂,想象一下厨房里会有什么样的蟑螂。
位于彭萨科拉拉维尔路 8001 号的 Super 8 Wyndham。
我遇到的所有员工都很友好,乐于助人。对于所付的钱,我没想到会是五星级酒店。酒店有点过时了。
我在房间里杀死了两只蟑螂,请喷洒杀虫剂或找灭虫剂来消灭它们。我知道它们喜欢温暖潮湿的地方,比如冰箱线圈等。
该建筑需要翻新。部分区域存在潮湿问题。窗户无法打开。
一切都很好
Water was so hot that I scalded myself on the arm prior to stepping into the shower. I currently have a partial thickness burn on my forearm. "Breakfast' consisted of either chocolate, or powdered Hostess Donettes, that was it. I am from Florida, so I know that when you dispense Orange Juice, it is supposed to be orange, not brown. I booked three rooms for the team I was travelling with. One of my associates killed four roaches the first night and had one in her bathtub the second night. We will be at this same venue the next two weekends, then again two weekends in the spring. I will not be staying here. I have booked two rooms for the Days Inn by Wyndham near this location, and I am hoping for better results. If I have a similar experience, I will no longer use the Wyndham chain of hotels.
Too many roaches, shower temperature messing up and hard to adjust. Terrible and not staying again!
Breakfast was not what was described in booking the hotel. It was not “fresh hot breakfast “ it was grab and go, which was only mini donuts.
The parking lot was very well lit. Felt incredibly safe arriving after dusk. The lobby and hallways were clean and clear of debris, there also was a pleasent smell of cleaning supplies which signals good cleaning habits by the staff. Not overly harsh, just enough to know the place is being cleaned regularly.
We stayed in a one bed queen room, while it was a cozy room we found it to be a bit smaller. Only big enough for 2. The bathroom in the room was average. It was clean, however the enamel was coming off the floor of the tub in the "cracking fashion" the water is good and got hot FAST.
They advertise a "Breakfast area" however when we went for breakfast around 8am all that was available were some chocolate or powdered sugar donuts. Worth what we paid all in all.
Room service was excellent. Breakfast was terrible. Coffee and mini donuts only.
Horrible dirty rooms and super loud! Housekeeping starts cleaning and banging around at 7am. Please don’t stay here, it’s disgusting