酒店回复: Dear David, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest the highest level of service and quality. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
酒店回复: Dear William, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location, which is close to the airport, made it better. We look forward to welcoming you back for another better experience at Extended Stay America! Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方:Google
不
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酒店回复: Dear Guest, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. However, we apologize if we did not meet all of your specifications. We appreciate your taking the time to share your rating, and we hope to accommodate you again in the future.Sincerely,Hotel Management
2.0分
商务出差
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I selected this as it had complimentary breakfast. The "breakfast" included a granola bar and coffee. When I was in bed, I could feel the mattress coils. The shower was not stocked with products, and the conditioner was empty. When I went to use the fitness center, the treadmill would start and instantly come to a stop unpredictably, throwing me off the machine - and when I went to grab the handles, they swiveled down as they were not tight. I looked over into the pool area next to me and it was full of miscellaneous storage items. My key cards seemed to lose their access permissions routinely, and I had to have the front desk reproduce cards at least 3 times during my stay. Walking down the halls, it was sad to see all the damage to the walls, trim, and paint. If it was my hotel, I would feel bad to host guests in its present condition. I will not return, as there are many better options at similar price in Juneau.
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酒店回复: Dear David, We are sincerely sorry to hear about your disappointing experience and the many issues you encountered, from the breakfast selection and mattress comfort to the fitness equipment and facility condition. Please know your comments are taken seriously, and we are addressing these concerns with our team to improve quality and guest satisfaction. We regret that we fell short of your expectations and appreciate your honesty, as it helps us focus on what needs attention. We hope to welcome you back.Sincerely, Hotel Management
1.0分
其他
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Our room was missing a drawer, sheets were unsanitary, I was itching on the first day so I decided to wash all the sheets myself with bleach. The room needs extremely renovation, the curtains were dirty, the drawers are outdated the mattress were very uncomfortable my husband had to fix it as they didn’t put the mattress holder on the bottom correctly.
Terrible experience in Juneau and will never use your hotel again.
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酒店回复: Dear Menchie, We sincerely apologize that your stay did not meet your expectations and for the issues you experienced with cleanliness, outdated furnishings, and room maintenance. Your comments regarding unsanitary sheets, missing drawers, and mattress setup are taken very seriously, and we have addressed these concerns with our housekeeping and maintenance teams to prevent recurrence. Guest comfort and satisfaction are our highest priorities, and we regret that we fell short during your visit. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back under better circumstances.Sincerely, Hotel Management
3.0分
其他
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Everything was okay. I like the fact that it's literally across the airport, and you just need to walk across the parking lot to be at the hotel. The staff is very nice. The bed was very stiff tho. There's no view from the window. We didn't get to do a lot Activities because it was raining that evening and we had to fly out early in the morning. We rode Uber to go to Downtown Juneau and back for dinner. I heard the homeless crisis is very serious and it's not safe to go out by yourself, so we decided to just stay inside the hotel until our early flight the next day.
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酒店回复: Dear Joy, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff very nice. However, we sincerely apologize that the bed comfort and lack of view did not meet your expectations, and we understand the limitations caused by weather and local circumstances. Guest safety and comfort are our top priorities, and your comments will be shared with our team to help enhance the overall experience. We appreciate your input and hope to provide a more comfortable and enjoyable stay in the future. Sincerely,Hotel Management
3.0分
家庭亲子
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The hotel worked for what we needed but it was definitely dated. Smells pretty strong of cigarette smoke in the halls. It’s right next to the airport so it’s pretty noisy. Seems obvious but didn’t think about it. They didn’t have a hair dryer for our room which seems dumb but made a difference for me. Keep in mind it’s an extended stay so they only do housekeeping if you stay there 2 weeks… I probably should have done more research on my end
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酒店回复: Dear Jennifer, Thank you for sharing your feedback with us. We are glad to hear that our property met your basic needs and appreciate your understanding of the extended stay housekeeping schedule. At the same time, we sincerely apologize for the cigarette odor in the hallways, noise from the nearby airport, and the lack of a hair dryer in your room. Guest comfort and satisfaction are very important to us, and your comments have been shared with our team to help improve the overall experience. We value your input and hope to provide a better stay in the future. Sincerely,Hotel Management
3.0分
其他
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Appreciated being able to check in an hour or so early. Bed was awful and sagged to the point that I slept on the floor. Neighborhood was very iffy at night but it was very convenient to roll the luggage over to the airport in the morning despite having to navigate around a large deep puddle. The "breakfast" was awful and should not be billed as such. Packaged oatmeal, coffee and muffins in plastic wrap. Air conditioning vent was very noisy and we had to unplug it at certain points. This is a convenient hotel for its next to airport location but that is about all I can say to recommend it. The price should have been half of what was being charged.
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酒店回复: Dear PETER, Thank you for sharing your detailed feedback. We are glad that you appreciated the early check-in and our convenient location near the airport. At the same time, we sincerely apologize for the issues you experienced with the bed, neighborhood concerns, breakfast offerings, and noisy air conditioning vent. Your comments are valuable, and we have shared them with our management and maintenance teams to address these matters and improve guest comfort. We truly appreciate your input, as it helps us enhance our services and overall experience. We hope to have the opportunity to serve you better. Sincerely,Hotel Management
5.0分
家庭亲子
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Property is close to the airport, walkable! Checkin was very easy, and everything (building, parking spaces, lobby, amenities, and room) were clean during my visit.
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酒店回复: Dear Alejandro, Thank you for sharing your positive feedback regarding your recent stay at Extended Stay America. We are delighted to know that you appreciated our convenient location near the airport, making it easy to walk, as well as the smooth check-in process. It is wonderful to hear that you found the building, parking areas, lobby, amenities, and your room to be clean and well maintained throughout your visit. Your kind words mean a lot to our team and encourage us to keep delivering great experiences. We truly appreciate your support and look forward to welcoming you back again soon.Sincerely,Hotel Management
还可以,离机场近
没有客房服务,即使是在“长期住宿”(名字里就有,对吧?)期间也不得不在前台更换脏毛巾。游泳池关闭了,无疑是为了省钱。房间里有咖啡机吗?没有。但你可以要求一个。但他们没有。去机场很方便(步行),但也仅此而已。房间里的躺椅很糟糕。杠杆可以把脚凳调高,但你必须用力弯腿才能把它放下来。如果你力气不够大,你就得从脚凳上滑下来。或者你会被卡在椅子上。但他们不会马上找到你的尸体,因为没有客房服务。
当我要转机去阿拉斯加其他地方时,我会住在这里,因为这里靠近机场,很方便。房间干净,床很舒服,空调和暖气都很好,淋浴也很棒。
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I selected this as it had complimentary breakfast. The "breakfast" included a granola bar and coffee. When I was in bed, I could feel the mattress coils. The shower was not stocked with products, and the conditioner was empty. When I went to use the fitness center, the treadmill would start and instantly come to a stop unpredictably, throwing me off the machine - and when I went to grab the handles, they swiveled down as they were not tight. I looked over into the pool area next to me and it was full of miscellaneous storage items. My key cards seemed to lose their access permissions routinely, and I had to have the front desk reproduce cards at least 3 times during my stay. Walking down the halls, it was sad to see all the damage to the walls, trim, and paint. If it was my hotel, I would feel bad to host guests in its present condition. I will not return, as there are many better options at similar price in Juneau.
Our room was missing a drawer, sheets were unsanitary, I was itching on the first day so I decided to wash all the sheets myself with bleach. The room needs extremely renovation, the curtains were dirty, the drawers are outdated the mattress were very uncomfortable my husband had to fix it as they didn’t put the mattress holder on the bottom correctly.
Terrible experience in Juneau and will never use your hotel again.
Everything was okay. I like the fact that it's literally across the airport, and you just need to walk across the parking lot to be at the hotel. The staff is very nice. The bed was very stiff tho. There's no view from the window. We didn't get to do a lot Activities because it was raining that evening and we had to fly out early in the morning. We rode Uber to go to Downtown Juneau and back for dinner. I heard the homeless crisis is very serious and it's not safe to go out by yourself, so we decided to just stay inside the hotel until our early flight the next day.
The hotel worked for what we needed but it was definitely dated. Smells pretty strong of cigarette smoke in the halls. It’s right next to the airport so it’s pretty noisy. Seems obvious but didn’t think about it. They didn’t have a hair dryer for our room which seems dumb but made a difference for me. Keep in mind it’s an extended stay so they only do housekeeping if you stay there 2 weeks… I probably should have done more research on my end
Appreciated being able to check in an hour or so early. Bed was awful and sagged to the point that I slept on the floor. Neighborhood was very iffy at night but it was very convenient to roll the luggage over to the airport in the morning despite having to navigate around a large deep puddle. The "breakfast" was awful and should not be billed as such. Packaged oatmeal, coffee and muffins in plastic wrap. Air conditioning vent was very noisy and we had to unplug it at certain points. This is a convenient hotel for its next to airport location but that is about all I can say to recommend it. The price should have been half of what was being charged.
Property is close to the airport, walkable! Checkin was very easy, and everything (building, parking spaces, lobby, amenities, and room) were clean during my visit.