酒店回复: Thank you for your kind words! We're glad you enjoyed your time at Country Inn & Suites and hope to welcome you back soon.
5.0分
其他
Room was very clean and well maintained. Though many guests the night was very quiet. Wood return again.
展开
酒店回复: Thank you for your kind feedback! We’re glad you enjoyed the clean, well-maintained room and a quiet night’s rest, and we look forward to welcoming you back to Country Inn & Suites again.
4.0分
其他
展开
Staff was very nice, breakfast was really good they had waffles sausage eggs cereal etc
Our room was nice and clean
The only downside was they were temodeling the pool so we couldnt use it and it wont have a hot tub anymore 😕
展开
酒店回复: Thank you for your kind review! We’re glad you enjoyed the friendly staff, clean room, and a nice variety at breakfast. We’re sorry the pool remodeling kept you from enjoying a swim, and we understand the disappointment about the hot tub. We appreciate your patience during the updates and hope you’ll visit again to enjoy everything Country Inn & Suites has to offer once renovations are complete.
3.0分
家庭亲子
展开
Was okay for two nights. Staff moved us into a new room upon request. First room smelled of urine.
Bathroom had a vent but no way to turn it on. Showers were hot and steamy.
展开
酒店回复: Thank you for sharing your feedback. We’re glad our staff was able to move you to a new room quickly, but we sincerely apologize for the odor in the first room and the inconvenience with the bathroom ventilation. We’ll be reviewing these issues with our team to ensure they’re addressed. We appreciate your comments and hope you’ll consider giving Country Inn & Suites another chance for a more comfortable stay.
1.0分
其他
展开
First, the staff we interacted with were very professional and nice, the place is clean, though going through some renovations, which we knew of beforehand. However, the bed was so uncomfortable and the pillows so lumpy that neither my wife nor I got anywhere near a good night's sleep. One time, when my wife got out of bed, we heard a noise from underneath that sounded like a steel drum. What was that!?! With all the other choices in that part of P'cola, we won't go back.
展开
酒店回复: Thank you for taking the time to share your experience. We’re glad to hear our staff made you feel welcome and that you found the hotel clean, and we appreciate your understanding regarding the ongoing renovations. We’re very sorry to hear that the bed and pillows were uncomfortable and that this affected your rest—your comfort is important, and we will be reviewing this with our team to determine where improvements can be made. We understand how disappointing this was, and we appreciate your honest feedback. If you choose to give Country Inn & Suites another chance in the future, we would love the opportunity to provide a more comfortable stay.
4.0分
家庭亲子
展开
First room had signs of not completed cleaning, staff moved us to another room quickly and we extended our stay by 1 day because of how great the staff and property displayed. The pool closer was a bummer
展开
酒店回复: Thank you for sharing your experience with us. We’re glad our team was able to assist quickly with the room change and that their service helped make your stay enjoyable enough to extend. We’re sorry the pool closure was a disappointment during your visit, and we appreciate your understanding as we work through renovations. We hope to welcome you back to Country Inn & Suites again soon.
5.0分
其他
Easy access on and off highway. Check in quick and easy as was checkout, very friendly staff.
展开
酒店回复: Thank you for your review! We’re glad you enjoyed the easy access, quick check-in and checkout, and our friendly staff. We look forward to welcoming you back to Country Inn & Suites.
4.0分
其他
The food had been sitting a while. Wasn't fresh. The room wS wonderful. Staff was slow.
展开
酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed your room, but we’re sorry the breakfast didn’t feel fresh and that service felt slow during your visit. We’ll be reviewing your comments with our team to ensure improvements are made. We hope you’ll consider giving Country Inn & Suites another chance for a smoother experience.
3.0分
其他
展开
Room was in good condition. Beds are stiff as a rock. If you’re looking for a soft bed, this isn’t the spot for you.
Staff could also use some training on what to do during a tornado warning. A tornado warning was issued for the area during my stay. I found out via my phone emergency alerts. I called the front desk to inquire if there was an area we needed to go to within the hotel and the front desk said, “To be honest, this is my first tornado warning.” Basically, no idea on what to do. That instills a lot about safety when a tornado warning is issued and you’re asleep. By the way, the warning occurred just before midnight local time.
Pool is under construction at the time of my visit, wouldn’t expect to go for a swim.
展开
酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear your room was in good condition, but we’re sorry the bed was too firm for your comfort. We also sincerely apologize for the uncertainty during the tornado warning—guest safety is our top priority, and we’ll be reviewing this situation with our staff to ensure proper training and clear procedures are in place moving forward. We appreciate your patience with the pool renovations and your understanding as we continue improving the property. We hope you’ll consider giving Country Inn & Suites another opportunity to provide a more comfortable and confident stay.
3.0分
情侣出游
展开
under renovation. pool and gym areas were closed for renovation. It took a long time to get the water hot for a shower. staff was very friendly and the breakfast was good.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear our staff made you feel welcome and that you enjoyed breakfast during your stay. We apologize for the inconvenience caused by the ongoing renovations and the delay in getting hot water. Your comments will be shared with our team so we can address these concerns. We appreciate your patience and hope you’ll visit Country Inn & Suites again once the updates are complete.
尼克尔地方
Room was very clean and well maintained. Though many guests the night was very quiet. Wood return again.
Staff was very nice, breakfast was really good they had waffles sausage eggs cereal etc
Our room was nice and clean
The only downside was they were temodeling the pool so we couldnt use it and it wont have a hot tub anymore 😕
Was okay for two nights. Staff moved us into a new room upon request. First room smelled of urine.
Bathroom had a vent but no way to turn it on. Showers were hot and steamy.
First, the staff we interacted with were very professional and nice, the place is clean, though going through some renovations, which we knew of beforehand. However, the bed was so uncomfortable and the pillows so lumpy that neither my wife nor I got anywhere near a good night's sleep. One time, when my wife got out of bed, we heard a noise from underneath that sounded like a steel drum. What was that!?! With all the other choices in that part of P'cola, we won't go back.
First room had signs of not completed cleaning, staff moved us to another room quickly and we extended our stay by 1 day because of how great the staff and property displayed. The pool closer was a bummer
Easy access on and off highway. Check in quick and easy as was checkout, very friendly staff.
The food had been sitting a while. Wasn't fresh. The room wS wonderful. Staff was slow.
Room was in good condition. Beds are stiff as a rock. If you’re looking for a soft bed, this isn’t the spot for you.
Staff could also use some training on what to do during a tornado warning. A tornado warning was issued for the area during my stay. I found out via my phone emergency alerts. I called the front desk to inquire if there was an area we needed to go to within the hotel and the front desk said, “To be honest, this is my first tornado warning.” Basically, no idea on what to do. That instills a lot about safety when a tornado warning is issued and you’re asleep. By the way, the warning occurred just before midnight local time.
Pool is under construction at the time of my visit, wouldn’t expect to go for a swim.
under renovation. pool and gym areas were closed for renovation. It took a long time to get the water hot for a shower. staff was very friendly and the breakfast was good.