Front desk staff were excellent, listening to their customers and then providing feedback and support.
Two infrastructure issues
-room tv didn’t work and was repaired the next day
- front desk staff did a welfare check to make sure I was okay after the room phone sent multiple emergency room messages were sent to MBC leadership, to determining the situation in
2.0分
其他
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Half of the lights worked in the room. The walk-in shower door needs to be sealed. Since water will leak on the mat. Stains throughout the hallway carpet.
The staff were friendly and helpful! They deserve wage/pay increases!
1.0分
商务出差
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Had a bag of my belongings come up missing and was given 0 assistance from hotel management specifically Tearsa Green "manager" on site chose to stay on zoom while the people responsible for my missing items were aloud to leave at shift change so my issue couldn't get resolved PLEASE BEWARE BEFORE BOOKING EXCELLENT LOCATION BUT ROOMS AND MANAGEMENT ARE TURNING IT INTO MOTEL VIBES VERY DISAPPOINTED!!!!
2.0分
家庭亲子
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The housekeeping staff decided to leave and there was none on site. The room that was assigned to us was not clean, no sheets on the bed, dirty sink, no towels, and unable to find tv remote. Cooperate should have stepped in to help the hotel staff, instead of assigning dirty rooms and letting the existing hotel staff and customers suffer.
1.0分
其他
Staff Stole items from me and manager Tearsa Green did nothing about reported to the hotel, Marriott etc nothing has been done BEWARE BEFORE BOOKING!!!!!!
3.0分
家庭亲子
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The room was ok. It looks like there are areas that need to be fixed but overall it was ok. We found some trash that was not cleaned from the previous tenant but nothing thar was too gross. There was a weird noise humming around during our stay that made it hard to sleep. Unfortunately, we were told during checkout that the hotel was sold out for the weekend so we knew that there was no way to be moved to a different room. I notified the front desk agent of these issues during check out.
I really wish the window glass was sound proof but they weren't. During our last night, the fire alarm went off at a bulding next to the hotel and the sound was really loud it barely let us sleep or go back to sleep. Overall 5 out of 10. Staff looked really overworked but friendly.
2.0分
其他
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First room's AC had a putrid smell, changed rooms, shower was either freezing or boiling, no daily room clenning service despite asking. Staff was friendly but clearly overwhealmed.
房间有点小，但还算可以。淋浴的时候水会漏到地板上，浴室门的镜子也裂了。房间里没有熨斗和烘干机，不过工作人员很快就送来了吹风机和额外的毛巾，用来擦浴室地板上的水。员工服务非常好！
毛巾非常有限，浴室和床上用品上到处都是头发。充电端口和电话无法使用。
非常好
Front desk staff were excellent, listening to their customers and then providing feedback and support.
Two infrastructure issues
-room tv didn’t work and was repaired the next day
- front desk staff did a welfare check to make sure I was okay after the room phone sent multiple emergency room messages were sent to MBC leadership, to determining the situation in
Half of the lights worked in the room. The walk-in shower door needs to be sealed. Since water will leak on the mat. Stains throughout the hallway carpet.
The staff were friendly and helpful! They deserve wage/pay increases!
Had a bag of my belongings come up missing and was given 0 assistance from hotel management specifically Tearsa Green "manager" on site chose to stay on zoom while the people responsible for my missing items were aloud to leave at shift change so my issue couldn't get resolved PLEASE BEWARE BEFORE BOOKING EXCELLENT LOCATION BUT ROOMS AND MANAGEMENT ARE TURNING IT INTO MOTEL VIBES VERY DISAPPOINTED!!!!
The housekeeping staff decided to leave and there was none on site. The room that was assigned to us was not clean, no sheets on the bed, dirty sink, no towels, and unable to find tv remote. Cooperate should have stepped in to help the hotel staff, instead of assigning dirty rooms and letting the existing hotel staff and customers suffer.
Staff Stole items from me and manager Tearsa Green did nothing about reported to the hotel, Marriott etc nothing has been done BEWARE BEFORE BOOKING!!!!!!
The room was ok. It looks like there are areas that need to be fixed but overall it was ok. We found some trash that was not cleaned from the previous tenant but nothing thar was too gross. There was a weird noise humming around during our stay that made it hard to sleep. Unfortunately, we were told during checkout that the hotel was sold out for the weekend so we knew that there was no way to be moved to a different room. I notified the front desk agent of these issues during check out.
I really wish the window glass was sound proof but they weren't. During our last night, the fire alarm went off at a bulding next to the hotel and the sound was really loud it barely let us sleep or go back to sleep. Overall 5 out of 10. Staff looked really overworked but friendly.
First room's AC had a putrid smell, changed rooms, shower was either freezing or boiling, no daily room clenning service despite asking. Staff was friendly but clearly overwhealmed.