酒店回复: Hello Mario, Agradecemos sinceramente su comentario positivo. Nos alegra saber que disfrutó del servicio brindado durante su estancia. Su experiencia es muy importante para nosotros, y su reconocimiento al equipo nos motiva a seguir ofreciendo la mejor atención posible. Esperamos poder recibirlo nuevamente en el futuro y hacer que su próxima visita sea aún más memorable.
2.0分
家庭亲子
The TV remote didn’t work, one of the lamps would not turn on and there was a replenishment of toilet paper and we ran out within two uses
展开
酒店回复: Hello Lindy,Thank you for sharing your feedback regarding your recent stay. We appreciate you bringing these maintenance issues to our attention, as they help us improve for future guests. Our team will ensure that your comments are reviewed so we can enhance our service and amenities moving forward. We hope you had a pleasant overall experience and consider staying with us again in the future.
1.0分
其他
Nothing as advertised . Room had blood stains like a horror movie
Staff wasn’t a great experience either. very rude & unprofessional
展开
酒店回复: Hello JOEL,We appreciate your feedback and take all guest comments seriously. It's disheartening to hear that your experience did not meet expectations, and we value your insights regarding the room and staff interactions. Your comments will be shared with the appropriate departments to ensure continual improvement in our services. Thank you for bringing this to our attention, as we aim to enhance the overall guest experience moving forward.
1.0分
家庭亲子
展开
The multiple blood stains and splatters on the carpet & bedding was unsafe in rm 210. The mold surrounding the bathroom ceiling in rm 204 was unsafe and toxic. The refrigerator in rm 204 did not work. There was dirt virtually everywhere (on the counters, in the bathroom corners above the tub and shower,There was gobs of hair in the bathtub in room 210. The sheets in room 210 on both beds were dirty. I took my daughter and granddaughter to the store to buy blankets so they could sleep in the beds. One of the pillow cases had cigarette burns. I was told that we would be moved to different rooms for our day two stay. That did not happen. We stayed in the same rooms both days. There was no hot or warm water in either room in the showers/bath tubs. The sinks did provide some warmth. But, I suppose the thing that disturbed me was what happened when we checked in, During our welcome to our rooms the lady at the desk took a phone call. During that call she explained that the cost of the rooms (two queens - just like ours) was $ 110 a night. I paid ******* $ 545.80 for two rooms for two nights. That is $ 140 more than I paid *******. I thought the idea behind going through ******* was to save money. I did not. I paid more. There is so much more (including the fact that the pool and hot tubs were closed to the public). I am totally upset with the blatant disregard for our safety and cleanliness, "up-charges" in cost and the inability to find clean rooms.
展开
酒店回复: Hello James,Thank you for sharing your experience with us. We take all feedback seriously, especially regarding cleanliness and safety. Your concerns about the conditions of your rooms and the service provided are important for us to understand. Please reach out to management directly to discuss these issues in detail, as they will be best suited to address your feedback. We appreciate your insights and will continue to work on improving our guest experience.
3.0分
其他
Found it disgusting that there were lots of old cigarette butts laying outside the back entrance. Carpets looked questionable for cleanliness.
展开
酒店回复: Hello Dianne,Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously and will pass your comments along to our housekeeping team for further evaluation. Your insights are invaluable in helping us improve our guests' experience. We hope you will consider staying with us again in the future for a better experience.
2.0分
其他
Not so great
The toilet didn’t work. The lights don’t work. The showers had no curtain. The shampoo and conditioner were half used
展开
酒店回复: Hello Tylor,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the amenities in your room, as this information can help improve the overall experience for future guests. We always strive to provide a comfortable environment and are saddened to hear that we fell short in this instance. Your comments are valuable to us, and we will ensure they are forwarded to the appropriate department for review and improvement. Thank you again for your input.
总体入住体验不错。
酒店位置很好，容易找，就在市中心。房间对于一张特大号床来说确实有点小，但床非常舒服，晚上睡得很香，而且非常安静。
早餐供应时间是早上6点到9点，感觉有点太早了，我们睡了个美美的懒觉后就错过了。
室外泳池很受欢迎，孩子们玩得很开心。
价格合理，总体满意！
淋浴体验很棒，床也超级舒服，我睡得像个婴儿一样。工作人员也非常友好和乐于助人。
房间很干净，但里面有一股难闻的气味，我觉得空气需要净化一下，因为气味就是从那里来的。走廊和泳池也需要保持干净一些，因为晚上蚊子很多。
我不推荐这家酒店。它很脏。泳池水是绿色的。地毯上有很多灰尘和污垢。早餐也不好吃。体验很差。
很棒的服务谢谢
The TV remote didn’t work, one of the lamps would not turn on and there was a replenishment of toilet paper and we ran out within two uses
Nothing as advertised . Room had blood stains like a horror movie
Staff wasn’t a great experience either. very rude & unprofessional
The multiple blood stains and splatters on the carpet & bedding was unsafe in rm 210. The mold surrounding the bathroom ceiling in rm 204 was unsafe and toxic. The refrigerator in rm 204 did not work. There was dirt virtually everywhere (on the counters, in the bathroom corners above the tub and shower,There was gobs of hair in the bathtub in room 210. The sheets in room 210 on both beds were dirty. I took my daughter and granddaughter to the store to buy blankets so they could sleep in the beds. One of the pillow cases had cigarette burns. I was told that we would be moved to different rooms for our day two stay. That did not happen. We stayed in the same rooms both days. There was no hot or warm water in either room in the showers/bath tubs. The sinks did provide some warmth. But, I suppose the thing that disturbed me was what happened when we checked in, During our welcome to our rooms the lady at the desk took a phone call. During that call she explained that the cost of the rooms (two queens - just like ours) was $ 110 a night. I paid ******* $ 545.80 for two rooms for two nights. That is $ 140 more than I paid *******. I thought the idea behind going through ******* was to save money. I did not. I paid more. There is so much more (including the fact that the pool and hot tubs were closed to the public). I am totally upset with the blatant disregard for our safety and cleanliness, "up-charges" in cost and the inability to find clean rooms.
Found it disgusting that there were lots of old cigarette butts laying outside the back entrance. Carpets looked questionable for cleanliness.
Not so great
The toilet didn’t work. The lights don’t work. The showers had no curtain. The shampoo and conditioner were half used