酒店回复: Dear Guest,Thank you for sharing your experience. We understand how frustrating the door issue and repeated assistance must have been during your stay. Your comments regarding staff interaction, the pool area, and the overall environment provide important insight into areas that require improvement. We truly value your feedback and will use it to focus on enhancing the guest experience and ensuring a more welcoming and reliable atmosphere in the future.Sincerely, Hotel Manager
酒店回复: Dear Guest,We are very concerned to hear about your experience and the treatment of your friend. Every guest deserves respect, comfort, and care during their stay. Your comments will be reviewed closely to ensure the behavior you described is addressed appropriately. We value your feedback and will use it to guide improvements within our team and property for the future.Sincerely, Hotel Manager
酒店回复: Dear Thomas,We're glad to hear that you had a positive experience with our staff. However, we sincerely apologize for the issues you encountered with room assignments, door locks, and the AC. We understand the frustration this caused and will address these concerns with our team. Additionally, we will review the storage room and work on improvements to ensure a safer and more comfortable stay for future guests. Your input is invaluable, and we hope to provide a better experience next time.Sincerely, Hotel Manager
酒店回复: Dear David,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are very important to us, and we regret that we did not meet your expectations in these areas. We will address the concerns with the room condition, water pressure, and odor to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Manager
酒店回复: Dear Angela,We sincerely apologize for the inconvenience you experienced during your stay. Being given the wrong room and someone else having a key is unacceptable and not up to our standards. We are also sorry for the repeated lockouts and the missing shower curtain. Your feedback is important, and we will use it to improve our services. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
酒店回复: Dear Holly,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager
酒店回复: Dear Jordan,We are really sorry to hear about your disappointing experience. This is certainly not the standard we aim to provide, and I sincerely apologize for the issues you encountered. Cleanliness, comfort, and convenience are top priorities for us, and we’ll be addressing the concerns you’ve mentioned with our team. Your feedback about the parking situation is especially important, and we will work on improving it to ensure a more accessible experience for our guests. I hope you'll consider giving us another chance to make it right.Sincerely, Hotel Manager
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没有热水，他们正在修理，但他们应该在我入住前告知我
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Room was clean, air was cool. Shower was a bit wonky but did the job. Beds were comfortable and noise was at a minimum. Overall nice stay.
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Hair in the shower, 2 inch spider on the wall by headboard, wet carpet with huge fan blower & toenail clippings on the floor in first room before we moved, no new towels or room cleaning for second night, no juice at breakfast, torn carpet, frosted freezer in fridge, missing parts for coffee pot, smart but dismissive/rude man at desk. Broken glass table laying outside of pool area with collapsed pool cover. Very disappointed in Wyndham for leaving their name on this business. All of these issues are normal for Indian owned low cost Motels in my experience, but for Wyndham.
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酒店回复: Dear Guest,We are very concerned to hear about the cleanliness, maintenance, and service issues you experienced during your stay. This is not the standard we want to reflect, and your comments will be reviewed with our housekeeping, maintenance, and front desk teams to address these matters. Your input is important to help ensure improvements are made. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
从我入住的那一刻起，门就一直打不开。门上的锁装置出了问题。我们整个入住期间，都得不停地让工作人员开门。有个男工作人员给人的感觉非常傲慢粗鲁。这地方真不怎么样。除了我和我朋友，好几天泳池里都没人。而且好像有很多干净的房间都开着。地方很奇怪，服务也令人怀疑。
有个戴眼镜的男员工，装作经理，但其实他根本就不是经理。他竟然嘲讽我那位患有自闭症且行动不便的朋友。他想让我的朋友开口说话。我不确定这名员工到底是怎么回事。但这种行为完全不能接受！绝对不会推荐这家店。
新刷的油漆并不能完全覆盖所有地方，但前厅却很漂亮。储藏室存在火灾隐患。为了找到合适的房间，我们搬了两次家。第一间房的门锁坏了，第二间房的空调坏了，第三间房还好。我预订了一张特大床，结果卡在了两张大床之间。住宿体验很友好，但房东需要改进。
这是唯一的选择，所以只能尽力而为。酒店急需深度清洁，门因为密封性不好，裂了一条大缝，马桶因为会移动，感觉像在船上一样。淋浴间有肥皂渣，而且水压完全没有。房间里有一股霉味，我知道这地方因为下雨潮湿，这很正常，但还是有点太重了。即使以我们付的价格，也应该更干净些。这次住宿唯一的优点是遥控器很酷，洗手池边有镜子。我不会再预订了。
好吧，首先，我支付了一间位于一楼的房间的费用，但却得到了一间位于二楼的房间。然后我回到自己的房间，却发现别人有钥匙可以开门。我打开门，前台的女士说，哦，我不知道这里有人。然后她打电话给我，说，哦，我给你安排错了房间，但却不肯给我换房间，因为我已经走进了她给我的房间。接下来，我一直被锁在房间外面，不得不去前台再要一间，这种情况发生了三次。更糟糕的是，我去洗澡，却没有浴帘。好吧，我还是拿了一个，让他们担心地板上的水。不会推荐。
很失望。有臭虫，没有果汁，只有两样东西看起来很糟糕，不适合做早餐。外面很脏，到处都是垃圾和香烟。经理还没有回电话，似乎无法联系到他，或者因为臭虫问题退还房间费用！
床垫和浴帘上都是污渍。墙壁破损，长满了黑色霉菌。墙很脏，电视也总是坏。停车位太糟糕了。施工队把所有停车位都占满了。真是糟透了，我甚至没法在房间附近停车，只能把车停在餐厅，然后步行。
没有热水，他们正在修理，但他们应该在我入住前告知我
Room was clean, air was cool. Shower was a bit wonky but did the job. Beds were comfortable and noise was at a minimum. Overall nice stay.
Hair in the shower, 2 inch spider on the wall by headboard, wet carpet with huge fan blower & toenail clippings on the floor in first room before we moved, no new towels or room cleaning for second night, no juice at breakfast, torn carpet, frosted freezer in fridge, missing parts for coffee pot, smart but dismissive/rude man at desk. Broken glass table laying outside of pool area with collapsed pool cover. Very disappointed in Wyndham for leaving their name on this business. All of these issues are normal for Indian owned low cost Motels in my experience, but for Wyndham.