酒店回复: We apologize sincerely for the inconvenience caused by the misconfigured sprinkler system and the issue with your key cards upon arrival. That experience is not reflective of our standards, and we are addressing it with our teams. We’re pleased our housekeeping team delivered attentive service and appreciate your kind words.
酒店回复: Thank you for response and we sincerely apologize for the presence of bugs in your room, it is never acceptable.The insects were elm leaf beetles, a seasonal pest common to the Wenatchee area that often migrate indoors from nearby elm trees during late spring and summer. Its harmless. We’ve taken immediate steps to treat the entire property and surrounding trees, including sealing entry points, ensuring no cracks around windows or AC units, and implementing pest management both inside and out. Once again, we apologize for the inconvenience you experienced and appreciate your patience.
1.0分
家庭亲子
原文
翻译提供方：Google
不干净。
维护不佳。
早餐质量可以更好。
房间隔音不好，我们几乎能听到隔壁房间的所有声音。
价格太贵，服务却如此。
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酒店回复: Thank you Prasad for sharing your feedback. We're sorry your stay did not meet expectations. We will address these issues and ensure a more comfortable experience for future guests. We appreciate your input and hope to have the opportunity to welcome you back.
酒店回复: Thank you for the "Meow" review🐾 We're thrilled our team took great care of you. We’ll keep ensuring a safe and enjoyable experience for all. Meow and beyond!!
5.0分
情侣出游
原文
翻译提供方：Google
房间非常漂亮。他们提供的设施也很棒。工作人员非常友好。我还会再住这里。
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酒店回复: we’re thrilled to hear you had a wonderful stay! We can’t wait to welcome you back on your next visit.
4.0分
家庭亲子
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A solid 4-star stay! It's a recently remodeled motel if you set your expectations right, and the beds are surprisingly very comfortable! We enjoyed the pool and hot tub as well, which is a perk. An easy 20 min drive from Leavenworth where we were in town for the Oktoberfest.
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酒店回复: Hi Jan, Thank you for sharing your positive feedback and for recognizing the recent updates to our property. We’re glad you found the beds exceptionally comfortable and enjoyed relaxing by the pool and hot tub during your stay. Many guests appreciate the convenient location and easy drive to nearby attractions like Leavenworth, especially during popular events such as Oktoberfest. Your thoughtful comments highlight exactly what we aim to provide—a clean, comfortable, and enjoyable experience for all our guests.
3.0分
其他
Staff were friendly, upstairs neighbors were super loud, couches were stained did not want to sit or put any of my belongings on them
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酒店回复: Hi Kathryn, Thank you for taking the time to share your experience. We’re pleased to hear that our staff made a positive impression, as providing friendly and attentive service is always a top priority. While we understand your concern about noise and the condition of the couches, it’s important to note that our team maintains cleanliness and comfort throughout the property, and such issues are not typical of our standards. Your feedback is appreciated, as it helps us ensure that every guest enjoys a relaxing and pleasant stay.
2.0分
商务出差
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The blankets and the pillows had hair all over them. Not sure they had been washed. The room was laid out well and the lady at desk was nice. Breakfast was okay but could have been more options.
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酒店回复: Hi April, We appreciate the time you took to share your thoughts about your stay. While we’re glad you found the room layout comfortable and our front desk team welcoming, we understand your concerns about the cleanliness of the bedding and the breakfast selection. Our housekeeping and dining teams follow set procedures to maintain cleanliness and quality, so it’s unfortunate to hear this impression did not reflect that. Your comments will certainly be noted as we continue to ensure our standards are upheld for all guests.
很棒的选择！！室内泳池不限时间，按摩浴缸非常舒服，前台服务也很友好。
房间的大沙发不错，整体干净整洁。早餐很丰盛。
这家酒店有很多问题。首先，我们刚到酒店，洒水装置就启动了，把我们淋得浑身湿透。洒水装置设置错了。
我拿到房卡后，发现我主房间的淋浴喷头坏了，我不得不回到前台。帮我解决的人什么也没做。他们只是收了我的房卡，仅此而已。
没有道歉，什么也没有。
不过客房服务人员非常优秀，非常细心，而且
我们房间里到处都是虫子。我们在浴室、地板上都发现了，窗台上还有活的和死的虫子。经理说是他们想进来偷空调。如果不是还没退房的话，我们早就离开了。我们会联系酒店，因为这实在让人无法接受。
不干净。
维护不佳。
早餐质量可以更好。
房间隔音不好，我们几乎能听到隔壁房间的所有声音。
价格太贵，服务却如此。
喵喵喵，印度小伙真棒，喵喵，孩子们在泳池里喝醉了喵呜，尽管如此，还是很有趣，他们喵呜照顾着我们喵呜。还有，喵呜。
房间非常漂亮。他们提供的设施也很棒。工作人员非常友好。我还会再住这里。
A solid 4-star stay! It's a recently remodeled motel if you set your expectations right, and the beds are surprisingly very comfortable! We enjoyed the pool and hot tub as well, which is a perk. An easy 20 min drive from Leavenworth where we were in town for the Oktoberfest.
Staff were friendly, upstairs neighbors were super loud, couches were stained did not want to sit or put any of my belongings on them
The blankets and the pillows had hair all over them. Not sure they had been washed. The room was laid out well and the lady at desk was nice. Breakfast was okay but could have been more options.