This is BY FAR the best extended stay i have stayed at. The staff is wonderful. The GM runs a great establishment.
展开
酒店回复: Dear Brian,Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience during your stay at GreenTree Extended Stay Eagle/Vail Valley. Our team works hard to provide excellent service to all of our guests, and we are glad to hear that our efforts are appreciated. We will be sure to pass along your compliments to our GM and the rest of the staff. We hope to have the pleasure of welcoming you back again soon!Warm regards,Guest Experience Team
1.0分
家庭亲子
展开
Unfortunately our stay was more a hassle than good. We stayed for the holiday and our first night we checked in and our first room had an awful smell and the tv remote had no batteries. We called the front desk and we were moved rooms. The second rooms tv also didn’t work when we attempted to call the front desk the phone did not work this room was missing a mirror as well. When we realized our phone did not work we had to wake up our family members to use their phone. We were then moved again. The last room had graffiti on the bathroom mirror, when using the shower it felt like we were gonna fall through. Mind you we book 3 rooms to accommodate our family and all showers had the same issue. The towels and bed sheets were not clean and had stains. Over all we are definitely disappointed in this hotel. When asking for the manager we got multiple answers one said she would be in the following day then one said she was out of town. We were told the manager Megan did not get up before 10 am. When trying to get financial compensation for the hassle and trouble we insured during our stay only one girl was able to give us an answer. We still have not received our accidental deposit back or our partial refund back. For paying over 1,000.00 this was not the stay we excepted at all especially during the holidays!
展开
酒店回复: Dear Adam,Thank you for taking the time to share your feedback with us. We truly apologize for the multiple inconveniences you experienced during your stay. This is not the level of service we strive to provide for our guests. Please know that we are taking your comments seriously, and we are actively working on addressing all the issues you mentioned to ensure they do not occur again in the future. If you could kindly reach out to us directly at your earliest convenience, we would like to discuss the situation further and work towards a resolution. We value your business and hope to have the opportunity to make things right for you. Warm regards,Guest Experience Team
2.0分
情侣出游
展开
For being "overbooked", they had one front desk person on that seemed inexperienced, taking about 10 min per customer to take ID then CC back to side room out of view. First room issued was occupied. 2nd room had lock deactivated upon arrival, and again after returning home from a morning out, where anyone could have walked right in. TV kept turning itself off, and occasionally back on, without our input. Very little dishes (no silverware) for a kitchenette. Tub was very creaky.
展开
酒店回复: Hello Cory, I'm so sorry to hear that your stay was anything less than extraordinary. I encourage you to reach out to the hotel and ask for the General Manager to further discuss any concerns you may have. Sincerely, Marcus Fowler - General Manager
5.0分
其他
展开
Everything was nice. Check-in was delayed due to a long line and only one person checking people in. Manager was seen but didn’t bother to help out with opening another line to check everyone in. Kids were constantly running in the halls even after 11pm
展开
酒店回复: Hello Cynthia, We're glad to hear that you enjoyed the hotel and appreciate your patience with the check-in lines. Unfortunately, our computers had some technical difficulties so we were only able to have one running at a time to check guests in, so the General Manager was assisting by fulfilling guest requests and troubleshooting as best as possible. We hope to host you again when our operation is running at its normal efficiency so that we may have another opportunity to provide you with an exceptional hospitality experience. Sincerely, Marcus J. Fowler - General Manager
4.0分
其他
展开
Check in was easy and convenient.
Staff was friendly
Room was unfinished just boards in kitchen microwave on storage shelf no closet just a shelf to place stuff on no counter room in bathroom there was a lot of inconveniences in room it didn’t feel welcoming
Outside there was a 2 men clearly had to much to drink with a case of beer
For $260 I expect more
展开
酒店回复: Hi Rita, Thank you for taking the time to provide your feedback. I will be sure to pass along your kind words to our staff. I'm sure they will appreciate it. Your unique room set up is likely due to the fact that it was an ADA Queen design. We apologize for any inconvenience, and we would be more than happy to ensure that you are in a room type that better suits your needs whenever we have the opportunity to host you again. Thank you for your time! Sincerely, Marcus J. Fowler - General Manager
1.0分
其他
展开
I didnt like anything about the property. Room was not neat, AC isnt working, bathroom taps and tub is very terrible, not clean and looks like very old with low quality. I have noticed mold on the ceilings of the room. No fan and sweating all the time
展开
酒店回复: Hello Ramya, We appreciate your feedback and would like to assure you that this is not a typical experience at our property. I encourage you to reach out and ask for the Manager on Duty so we may discuss your experience further. Thank you for your time. Marcus Fowler - General Manager
3.0分
家庭亲子
展开
Breakfast was terrible. I don’t know how you mess up golden waffles but they were gummy in the middle, even after cooking past the time. It wasn’t fully out until after we needed to leave and be done eating so we were limited to the breads. Eggs were wet and sad.
展开
酒店回复: Hi Danielle, Thank you for your patience on the day that breakfast came out a bit late, and we do apologize if you found it disappointing. We strive to provide a quality experience for all of our guests at every level of our operation. I sincerely hope that the rest of your stay met our standard of excellence. Sincerely, Marcus Fowler - General Manager
我不推荐这家酒店。
首先，帮我办理入住的工作人员是个年轻人，态度很粗鲁。他什么都没跟我解释，只是要了我的信用卡，然后就带我去了房间，因为我没有钥匙。他态度很差，几乎没怎么回答我的问题。虽然我已经直接在酒店付款了，但他们还是额外收了我钱。早餐糟透了。什么都没有，连勺子和牛奶都没有。早餐服务非常差。我绝对不会再来，也不推荐这家酒店。
没有热水
好的
This is BY FAR the best extended stay i have stayed at. The staff is wonderful. The GM runs a great establishment.
Unfortunately our stay was more a hassle than good. We stayed for the holiday and our first night we checked in and our first room had an awful smell and the tv remote had no batteries. We called the front desk and we were moved rooms. The second rooms tv also didn’t work when we attempted to call the front desk the phone did not work this room was missing a mirror as well. When we realized our phone did not work we had to wake up our family members to use their phone. We were then moved again. The last room had graffiti on the bathroom mirror, when using the shower it felt like we were gonna fall through. Mind you we book 3 rooms to accommodate our family and all showers had the same issue. The towels and bed sheets were not clean and had stains. Over all we are definitely disappointed in this hotel. When asking for the manager we got multiple answers one said she would be in the following day then one said she was out of town. We were told the manager Megan did not get up before 10 am. When trying to get financial compensation for the hassle and trouble we insured during our stay only one girl was able to give us an answer. We still have not received our accidental deposit back or our partial refund back. For paying over 1,000.00 this was not the stay we excepted at all especially during the holidays!
For being "overbooked", they had one front desk person on that seemed inexperienced, taking about 10 min per customer to take ID then CC back to side room out of view. First room issued was occupied. 2nd room had lock deactivated upon arrival, and again after returning home from a morning out, where anyone could have walked right in. TV kept turning itself off, and occasionally back on, without our input. Very little dishes (no silverware) for a kitchenette. Tub was very creaky.
Everything was nice. Check-in was delayed due to a long line and only one person checking people in. Manager was seen but didn’t bother to help out with opening another line to check everyone in. Kids were constantly running in the halls even after 11pm
Check in was easy and convenient.
Staff was friendly
Room was unfinished just boards in kitchen microwave on storage shelf no closet just a shelf to place stuff on no counter room in bathroom there was a lot of inconveniences in room it didn’t feel welcoming
Outside there was a 2 men clearly had to much to drink with a case of beer
For $260 I expect more
I didnt like anything about the property. Room was not neat, AC isnt working, bathroom taps and tub is very terrible, not clean and looks like very old with low quality. I have noticed mold on the ceilings of the room. No fan and sweating all the time
Breakfast was terrible. I don’t know how you mess up golden waffles but they were gummy in the middle, even after cooking past the time. It wasn’t fully out until after we needed to leave and be done eating so we were limited to the breads. Eggs were wet and sad.