酒店回复: Thank you for taking the time to leave a review!
2.0分
朋友出游
原文
翻译提供方：Google
没有热水
酒店回复: We apologize for any inconvinince!
4.0分
其他
原文
翻译提供方：Google
好的
酒店回复: We are glad you enjoyed your stay!
2.0分
情侣出游
展开
For being "overbooked", they had one front desk person on that seemed inexperienced, taking about 10 min per customer to take ID then CC back to side room out of view. First room issued was occupied. 2nd room had lock deactivated upon arrival, and again after returning home from a morning out, where anyone could have walked right in. TV kept turning itself off, and occasionally back on, without our input. Very little dishes (no silverware) for a kitchenette. Tub was very creaky.
展开
酒店回复: Hello Cory, I'm so sorry to hear that your stay was anything less than extraordinary. I encourage you to reach out to the hotel and ask for the General Manager to further discuss any concerns you may have. Sincerely, Marcus Fowler - General Manager
5.0分
其他
展开
Everything was nice. Check-in was delayed due to a long line and only one person checking people in. Manager was seen but didn’t bother to help out with opening another line to check everyone in. Kids were constantly running in the halls even after 11pm
展开
酒店回复: Hello Cynthia, We're glad to hear that you enjoyed the hotel and appreciate your patience with the check-in lines. Unfortunately, our computers had some technical difficulties so we were only able to have one running at a time to check guests in, so the General Manager was assisting by fulfilling guest requests and troubleshooting as best as possible. We hope to host you again when our operation is running at its normal efficiency so that we may have another opportunity to provide you with an exceptional hospitality experience. Sincerely, Marcus J. Fowler - General Manager
4.0分
其他
展开
Check in was easy and convenient.
Staff was friendly
Room was unfinished just boards in kitchen microwave on storage shelf no closet just a shelf to place stuff on no counter room in bathroom there was a lot of inconveniences in room it didn’t feel welcoming
Outside there was a 2 men clearly had to much to drink with a case of beer
For $260 I expect more
展开
酒店回复: Hi Rita, Thank you for taking the time to provide your feedback. I will be sure to pass along your kind words to our staff. I'm sure they will appreciate it. Your unique room set up is likely due to the fact that it was an ADA Queen design. We apologize for any inconvenience, and we would be more than happy to ensure that you are in a room type that better suits your needs whenever we have the opportunity to host you again. Thank you for your time! Sincerely, Marcus J. Fowler - General Manager
1.0分
其他
展开
I didnt like anything about the property. Room was not neat, AC isnt working, bathroom taps and tub is very terrible, not clean and looks like very old with low quality. I have noticed mold on the ceilings of the room. No fan and sweating all the time
展开
酒店回复: Hello Ramya, We appreciate your feedback and would like to assure you that this is not a typical experience at our property. I encourage you to reach out and ask for the Manager on Duty so we may discuss your experience further. Thank you for your time. Marcus Fowler - General Manager
3.0分
家庭亲子
展开
Breakfast was terrible. I don’t know how you mess up golden waffles but they were gummy in the middle, even after cooking past the time. It wasn’t fully out until after we needed to leave and be done eating so we were limited to the breads. Eggs were wet and sad.
展开
酒店回复: Hi Danielle, Thank you for your patience on the day that breakfast came out a bit late, and we do apologize if you found it disappointing. We strive to provide a quality experience for all of our guests at every level of our operation. I sincerely hope that the rest of your stay met our standard of excellence. Sincerely, Marcus Fowler - General Manager
2.0分
其他
Toilet clogged ! Tv did not work, no shampoo or conditioner in containers in the shower, just lousy for amount of $$. Dirty
展开
酒店回复: Hello Ann, Thank you for taking the time to provide your feedback. We're sorry to hear that you encountered several issues in your room. We do hope that you will return soon so you can see that these are not regular occurrences at the GreenTree Extended Stay in Eagle and that we take pride in providing an exceptional hospitality experience for all of our guests. Sincerely, Marcus Fowler General Manager
我不推荐这家酒店。
首先，帮我办理入住的工作人员是个年轻人，态度很粗鲁。他什么都没跟我解释，只是要了我的信用卡，然后就带我去了房间，因为我没有钥匙。他态度很差，几乎没怎么回答我的问题。虽然我已经直接在酒店付款了，但他们还是额外收了我钱。早餐糟透了。什么都没有，连勺子和牛奶都没有。早餐服务非常差。我绝对不会再来，也不推荐这家酒店。
这个地方不卫生，一切都很老式，浴缸不排水，厕所堵塞，我什至不推荐住一晚。
没有热水
好的
For being "overbooked", they had one front desk person on that seemed inexperienced, taking about 10 min per customer to take ID then CC back to side room out of view. First room issued was occupied. 2nd room had lock deactivated upon arrival, and again after returning home from a morning out, where anyone could have walked right in. TV kept turning itself off, and occasionally back on, without our input. Very little dishes (no silverware) for a kitchenette. Tub was very creaky.
Everything was nice. Check-in was delayed due to a long line and only one person checking people in. Manager was seen but didn’t bother to help out with opening another line to check everyone in. Kids were constantly running in the halls even after 11pm
Check in was easy and convenient.
Staff was friendly
Room was unfinished just boards in kitchen microwave on storage shelf no closet just a shelf to place stuff on no counter room in bathroom there was a lot of inconveniences in room it didn’t feel welcoming
Outside there was a 2 men clearly had to much to drink with a case of beer
For $260 I expect more
I didnt like anything about the property. Room was not neat, AC isnt working, bathroom taps and tub is very terrible, not clean and looks like very old with low quality. I have noticed mold on the ceilings of the room. No fan and sweating all the time
Breakfast was terrible. I don’t know how you mess up golden waffles but they were gummy in the middle, even after cooking past the time. It wasn’t fully out until after we needed to leave and be done eating so we were limited to the breads. Eggs were wet and sad.
Toilet clogged ! Tv did not work, no shampoo or conditioner in containers in the shower, just lousy for amount of $$. Dirty