酒店回复: Dear Angie M, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. Glad to see your positive overall observations which shall definitely motivate us to serve our guests better. We value your compliments about where we are excelling, as well as your feedback regarding things we need to improve. It was our pleasure hosting you, and we look forward to seeing you soon.
1.0分
其他
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Don't waste your money, it is better spent at a different hotel chain just around the corner for only $10 more. My family has stayed at this Rodeway, 2+ weeks every month for the last 3 months. It has declined with each stay. The place is on the governors list to be turned into homeless housing, and that's what it basically has become. It is a cesspool of *****, theft, and drama. The front office staff and maintenance people are amazing, however the whole hotel is filthy, inside and out. People standing outside rooms, slumped over or smoking *****. They let homeless roam the halls and dig thru the trash. In a 12 hour period,not only was I harassed so bad by someone roaming, that I had to call my husband to come down and walk me back to the room, someone also came up begging me to let them stay in my room,rent a room for them, give them a ride. The General Manager will rent a room to anyone who has cash. My car was hit in the parking lot and he refused to look at the cameras and instead raised his voice yelling at me asking what I wanted him to do about it. The major chain around the corner is clean, secure and safe. Worth it for just a little bit more per night.
2.0分
情侣出游
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Check in was closed when we arrived - had to wait 10 minutes. Not the most welcoming of visits so far - the worst check in experience ever. Room has a large bed suitable for two people but only has bedside table one side with lamp; presume that the person next to the lamp dictates switch on and off time. This is the first room we have stayed in that has no coffee making facility and the machine in the lobby had no way of making a drink. No information provided on places to eat - no information at all. Worst American experience to date and sadly coming at the end of our stay will be remembered for all the wrong reasons.
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酒店回复: Dear patmJ4714SN, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, amenities, and the long wait at the check-in. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
2.0分
情侣出游
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My husband and I checked in and checked out 15 minutes later. The room was very sparsely furnished and the furniture looked like it came from Goodwill, which is fine, just not in a hotel. The bed was hard as a rock and there was a strange piece of sheet metal under one side that sounded like thunder if your foot accidentally touched it. The bed was set in a corner of the room so there was a bedstand on one side only, which I haven't seen in other hotels. The other side of the bed was maybe 15 inches from the wall with no electrical outlets anywhere near. The lighting everywhere was very dim. My husband had to use his mini flashlight to see that the black marks on the tub were chips in the surface and not cockroaches. There were teenagers congregated in groups in the parking lot. I guess maybe the establishment caters mostly to younger people. I had accidentally booked another room at a much better hotel and I was bummed at having to pay for two rooms, but I was very happy to have another place to stay. The only positive was that the room at Rodeway Inn only ended up costing us $95.
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酒店回复: Dear karentF467MX, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We take the value on your report regarding the condition of your room, sheets, beds, lighting and these maintenance mishaps. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are well maintained and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
1.0分
家庭亲子
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Horrible time! The beds and pillows were rock hard! Also, there was a light right outside that was on all night and the shudders couldn’t cover all of the light. The bathroom was very dirty and there sheets were not warm at all. Not worth the money, sleep somewhere else.
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酒店回复: Dear Ronan W, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the condition of your room, cleanliness, beds, pillows and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
5.0分
其他
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Hello, I have to recognize the front desk at Rodeway inn staff that assisted me during my stays they are always respectful and give the best customer service. Desiree was able to check me in quickly without any issues. Adrianna was also very helpful when I lost my card key and Ashika was very patient when I needed a few more minutes before checkout. Overall the entire staff or at least the employees I have interacted with has always been helpful and understanding.
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酒店回复: Hi HappyPanther23, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and pleasant experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff, especially Desiree and Adrianna. We look forward to seeing you again.
5.0分
独自旅行
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I had another great stay at Roadway thanks to the excellent staff Ashika, Rebecca, Rose, Adrianna and Abraham. They always make sure that I am taken care of during my stay. I always have a smooth check in and never have any issues, unlike other hotels that I have stayed with in the past
4.0分
情侣出游
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Very clean and feels extremely safe. They have a gated car park and well-lit surrounds. Handy location with easy access to the American river park way for a morning run. Down side was no breakfast at all but this was my first time staying at a Rodeway inn and maybe that’s par for the course.
退房时工作人员动作有点慢，但总体来说，以这个价格来看，这里还算是个不错的住宿选择。
在 Trip.com 上订到的房间，干净、安全又舒适，性价比很高！
酒店有它所需要的。房间宽敞、干净，有吹风机、电视、冰箱和微波炉。空调效果很好。热水压力好。它有停车场。这就是我们所需要的一切，酒店也有。另一方面，如果您有其他类型的需求，我建议您记住，酒店不提供餐饮服务，而且附近也没有太多选择。由于其位置，街道上的噪音会传到房间，尽管房间有点隔离。换句话说，噪音是听得见的，但这并不妨碍我们安稳的睡眠。床垫很舒服。我建议检查该卡的收费，因为他们告诉我们必须缴纳押金以防损坏，但他们没有释放押金。应该已经提交投诉才能启动该流程。我们肯定会回去。
Don't waste your money, it is better spent at a different hotel chain just around the corner for only $10 more. My family has stayed at this Rodeway, 2+ weeks every month for the last 3 months. It has declined with each stay. The place is on the governors list to be turned into homeless housing, and that's what it basically has become. It is a cesspool of *****, theft, and drama. The front office staff and maintenance people are amazing, however the whole hotel is filthy, inside and out. People standing outside rooms, slumped over or smoking *****. They let homeless roam the halls and dig thru the trash. In a 12 hour period,not only was I harassed so bad by someone roaming, that I had to call my husband to come down and walk me back to the room, someone also came up begging me to let them stay in my room,rent a room for them, give them a ride. The General Manager will rent a room to anyone who has cash. My car was hit in the parking lot and he refused to look at the cameras and instead raised his voice yelling at me asking what I wanted him to do about it. The major chain around the corner is clean, secure and safe. Worth it for just a little bit more per night.
Check in was closed when we arrived - had to wait 10 minutes. Not the most welcoming of visits so far - the worst check in experience ever. Room has a large bed suitable for two people but only has bedside table one side with lamp; presume that the person next to the lamp dictates switch on and off time. This is the first room we have stayed in that has no coffee making facility and the machine in the lobby had no way of making a drink. No information provided on places to eat - no information at all. Worst American experience to date and sadly coming at the end of our stay will be remembered for all the wrong reasons.
My husband and I checked in and checked out 15 minutes later. The room was very sparsely furnished and the furniture looked like it came from Goodwill, which is fine, just not in a hotel. The bed was hard as a rock and there was a strange piece of sheet metal under one side that sounded like thunder if your foot accidentally touched it. The bed was set in a corner of the room so there was a bedstand on one side only, which I haven't seen in other hotels. The other side of the bed was maybe 15 inches from the wall with no electrical outlets anywhere near. The lighting everywhere was very dim. My husband had to use his mini flashlight to see that the black marks on the tub were chips in the surface and not cockroaches. There were teenagers congregated in groups in the parking lot. I guess maybe the establishment caters mostly to younger people. I had accidentally booked another room at a much better hotel and I was bummed at having to pay for two rooms, but I was very happy to have another place to stay. The only positive was that the room at Rodeway Inn only ended up costing us $95.
Horrible time! The beds and pillows were rock hard! Also, there was a light right outside that was on all night and the shudders couldn’t cover all of the light. The bathroom was very dirty and there sheets were not warm at all. Not worth the money, sleep somewhere else.
Hello, I have to recognize the front desk at Rodeway inn staff that assisted me during my stays they are always respectful and give the best customer service. Desiree was able to check me in quickly without any issues. Adrianna was also very helpful when I lost my card key and Ashika was very patient when I needed a few more minutes before checkout. Overall the entire staff or at least the employees I have interacted with has always been helpful and understanding.
I had another great stay at Roadway thanks to the excellent staff Ashika, Rebecca, Rose, Adrianna and Abraham. They always make sure that I am taken care of during my stay. I always have a smooth check in and never have any issues, unlike other hotels that I have stayed with in the past
Very clean and feels extremely safe. They have a gated car park and well-lit surrounds. Handy location with easy access to the American river park way for a morning run. Down side was no breakfast at all but this was my first time staying at a Rodeway inn and maybe that’s par for the course.