酒店回复: Thank you for your feedback. We’re glad your experience was okay, but we’d love to learn how we can turn your next visit into a great one. Your comments help us improve, and we hope to serve you again soon.
4.0分
其他
展开
First of all breakfast starts at 7am which is to late. There were no pancakes or waffles that you could make. One type of begels which was rasin. Had to ask for cream cheese and they were clueless where it was. First we were told they were out of cream cheese. Breads were white or wheat. Asked help to clean the microwave. Told to clean plate and door. Three days later inside door still not cleaned. Inside plate was dirty again and seems not checked daily. The wall next to microwave had food splattered. Was still on when we left. There was a Asian lady who was busy cleaning and clearing tables and we only saw a few days. She was busy checking everything. They should have her train employees. I never saw covers for coffee cups while she was not there. They do not clean rooms everyday. We had to ask for toilet paper and clean towels. Since we didn't need the room cleaned every day it wasn't a big deal. When we saw the cart, we asked for towels and toilet paper. The front desk staff was friendly. The housekeeping staff was also friendly. The pool could get noisy on the weekends with kids screaming and running around. No toys or items allowed in the pool even though I saw some ball throwing and floating devices.
It would be nice if floatation device's were allowed. There was a kids party while we were there. The kids were running and screaming. The weekends seemed to have the most kids. The hot tub was nice since the pool was cold.
展开
酒店回复: Thank you for taking the time to share such a detailed review of your recent stay. We truly appreciate your feedback and your overall positive rating. We’re glad to hear that you found our front desk and housekeeping teams friendly and that you enjoyed the hot tub.We sincerely apologize for the inconveniences you experienced with breakfast service, housekeeping follow-up, and the pool area. Your comments highlight areas where we can improve, and we’ll be sharing them with our management and staff for immediate review. In particular, we’ll be addressing the breakfast variety, cleaning consistency, and communication among team members to ensure a better experience for all guests.We’re pleased that you recognized the hard work of our staff member who made a positive impression during your stay, and we’ll be sure to share your kind words with her. We hope you’ll consider staying with us again so we can provide you with an even better experience next time.
4.0分
其他
Quick weekend getaway
Room spacious. Other patrons loud and easy to hear in the room. Worked for our dogs.
展开
酒店回复: Thank you for choosing to stay with us during your travels. We understand that you could have selected any place to stay while traveling, but choose to be our guest. Our sincere apologies for the issue you endured during your stay. It is our hope that you will try us again in the future.Sincerely,ShawnF.O.M. Best Western Plus
5.0分
情侣出游
The staff was helpful and pleasant, beds were comfortable, room was clean, quiet and a comfortable temperature.
展开
酒店回复: Thank you so much for your wonderful 5-star review! We’re delighted to hear that you enjoyed your stay and found our staff helpful and pleasant. It’s great to know that you were comfortable and that your room met your expectations for cleanliness and relaxation. We truly appreciate your feedback and look forward to welcoming you back again soon!
4.0分
其他
展开
Mostly Great
Breakfast was awesome. My kids really appreciated how deep the pool was. Hot tub was good too. Beds were comfortable. Only fault was how thin the walls were. We were next to the outside door and the elevator and it was so loud all day and night. So many barking dogs, screaming kids and drunks bellowing.
展开
酒店回复: Thank you for sharing your feedback and for rating your stay an 8 out of 10. We're so pleased to hear that you and your family enjoyed the breakfast, pool, and hot tub, and that you found the beds comfortable. It's always great to know when our amenities help create a memorable stay—especially for the kids!We sincerely apologize for the noise disturbances you experienced. We understand how important a restful environment is, and we're sorry that this impacted your overall experience. Your comments regarding the thin walls and surrounding activity have been noted, and we will take them into consideration as we look for ways to improve the guest experience—particularly for rooms near high-traffic areas.We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
4.0分
其他
展开
Everything was great but the breakfast. Very boring and limited offerings. At $275/night they could at least offer bagels and cream cheese and peanut butter for the toast. No waffle or pancake makers either. The staff were very pleasant.
展开
酒店回复: Thank you for taking the time out to give us feedback about your stay. We take these reviews very seriously, because they help us to improve on what we offer our guests. Your concerns have been giving to the appropriate department to ensure our guests are being heard. We hope that you will consider trying us again in the future.Sincerely,ShawnFOM Best Western Plus
3.0分
家庭亲子
展开
It was ok but not what I expected for the price. Two times no one was at the desk(1st time someone came from the back and 2nd time she was smoking just outside the front door with others that was really smelly). Vending machine didn't work. No info in the room. Brk was ok but limited-no waffles or biscuits and gravy, eggs not hot. Check in was easy.
展开
酒店回复: Thank you for sharing your feedback with us. While we’re glad to hear that your check-in experience went smoothly, we’re sorry to learn that your stay did not fully meet your expectations. We appreciate your comments regarding the vending machine, in-room information, and breakfast options. Your feedback is valuable and will be shared with our team as we work to improve the overall guest experience. We hope you’ll consider giving us another opportunity to provide a stay that exceeds your expectations.
4.0分
其他
展开
Really enjoyed our stay. The front desk staff was amazing. Maintenance was fast and efficient. The pool area is exactly what I hoped for. Great area to meet with family and let kids play. Old Chicago was great and convenient. The weekend breakfast wasn't restocked the best but the lady working Monday morning was fantastic. For an older hotel, it is kept up fairly well. Although, the windows were old and had no screens.
展开
酒店回复: Thank you for taking the time to share your detailed feedback and for rating your stay an 8 out of 10. We’re delighted to hear that you enjoyed your visit, especially our friendly front desk team, prompt maintenance service, and relaxing pool area. We’re also glad you found Old Chicago convenient and our Monday breakfast staff fantastic.We appreciate your comments regarding breakfast restocking and the condition of the windows. Your feedback helps us identify areas for improvement as we continue to enhance our guest experience. Thank you again for staying with us—we hope to welcome you back soon for an even better stay.
5.0分
其他
展开
The room was extremely clean, bed was comfortable, linens ok. Our extended family stayed in the same hotel, and we enjoyed using the pool area. The adjoining pizza restaurant was convenient, too. Parking and location were perfect. The front desk staff showed interest and concern for our comfort. Overall, a very good experience.
展开
酒店回复: Thank you so much for your perfect rating and for sharing such thoughtful feedback. We're pleased to hear that you and your extended family had a very good experience during your stay with us.It's great to know that you found the room extremely clean and the bed comfortable, and that you were able to enjoy the pool area together. We're also pleased that the convenience of the adjoining pizza restaurant and our ideal location added to the comfort of your visit.Most importantly, we're glad our front desk team made a positive impression with their attentiveness and care. Your kind words are truly appreciated and will be shared with the entire team.We hope to welcome you all back again soon!
5.0分
情侣出游
Front desk staff were super nice...made us feel welcome. Breakfast was one of the best we've had.
展开
酒店回复: Thank you for your wonderful 10 out of 10 rating! We’re thrilled to hear that our front desk team made you feel welcome—it’s always our goal to provide a warm and friendly arrival experience.We're also so glad you enjoyed the breakfast! Knowing it was one of the best you've had truly means a lot to us, and we'll be sure to share your kind words with our breakfast team.We appreciate you choosing to stay with us and look forward to welcoming you back again soon!
好的
First of all breakfast starts at 7am which is to late. There were no pancakes or waffles that you could make. One type of begels which was rasin. Had to ask for cream cheese and they were clueless where it was. First we were told they were out of cream cheese. Breads were white or wheat. Asked help to clean the microwave. Told to clean plate and door. Three days later inside door still not cleaned. Inside plate was dirty again and seems not checked daily. The wall next to microwave had food splattered. Was still on when we left. There was a Asian lady who was busy cleaning and clearing tables and we only saw a few days. She was busy checking everything. They should have her train employees. I never saw covers for coffee cups while she was not there. They do not clean rooms everyday. We had to ask for toilet paper and clean towels. Since we didn't need the room cleaned every day it wasn't a big deal. When we saw the cart, we asked for towels and toilet paper. The front desk staff was friendly. The housekeeping staff was also friendly. The pool could get noisy on the weekends with kids screaming and running around. No toys or items allowed in the pool even though I saw some ball throwing and floating devices.
It would be nice if floatation device's were allowed. There was a kids party while we were there. The kids were running and screaming. The weekends seemed to have the most kids. The hot tub was nice since the pool was cold.
Quick weekend getaway
Room spacious. Other patrons loud and easy to hear in the room. Worked for our dogs.
The staff was helpful and pleasant, beds were comfortable, room was clean, quiet and a comfortable temperature.
Mostly Great
Breakfast was awesome. My kids really appreciated how deep the pool was. Hot tub was good too. Beds were comfortable. Only fault was how thin the walls were. We were next to the outside door and the elevator and it was so loud all day and night. So many barking dogs, screaming kids and drunks bellowing.
Everything was great but the breakfast. Very boring and limited offerings. At $275/night they could at least offer bagels and cream cheese and peanut butter for the toast. No waffle or pancake makers either. The staff were very pleasant.
It was ok but not what I expected for the price. Two times no one was at the desk(1st time someone came from the back and 2nd time she was smoking just outside the front door with others that was really smelly). Vending machine didn't work. No info in the room. Brk was ok but limited-no waffles or biscuits and gravy, eggs not hot. Check in was easy.
Really enjoyed our stay. The front desk staff was amazing. Maintenance was fast and efficient. The pool area is exactly what I hoped for. Great area to meet with family and let kids play. Old Chicago was great and convenient. The weekend breakfast wasn't restocked the best but the lady working Monday morning was fantastic. For an older hotel, it is kept up fairly well. Although, the windows were old and had no screens.
The room was extremely clean, bed was comfortable, linens ok. Our extended family stayed in the same hotel, and we enjoyed using the pool area. The adjoining pizza restaurant was convenient, too. Parking and location were perfect. The front desk staff showed interest and concern for our comfort. Overall, a very good experience.
Front desk staff were super nice...made us feel welcome. Breakfast was one of the best we've had.