酒店回复: We're pleased to know you had such a positive experience with us. Your support means a great deal to our team, and it motivates us to continue delivering the highest level of service. We look forward to welcoming you back again soon!
4.0分
商务出差
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Great place to stay in Dubuque. Super close to the University, spacious rooms and all the conveniences like laundry, game room, pool, fitness room and hot tub.
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酒店回复: Thank you for your kind words and for taking the time to share your experience! We're glad to hear you enjoyed your stay and found our location convenient, especially being so close to the University. It's great to know you appreciated the spacious rooms and the amenities like the laundry facilities, game room, pool, fitness room, and hot tub. We hope to welcome you back on your next visit to Dubuque.
5.0分
情侣出游
We really liked this motel! The room smelled fresh, it was quiet, and the staff was friendly and helpful. Would definitely recommend!
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酒店回复: Thank you so much for your wonderful review! We're pleased to hear that you enjoyed your stay and appreciated the fresh room, peaceful atmosphere, and friendly service. Your kind words mean a lot to our team. We truly appreciate your recommendation and look forward to welcoming you back in the future!
4.0分
其他
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Best Western's are generally good, priced right, good amenities. This one fit the bill. Old Chicago restaurant next door was a nice option. As usual good breakfast. Nothing extravagant but a solid choice.
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酒店回复: Thank you for taking the time to share your feedback and for rating us an 8 out of 10. We're glad to hear that you found our hotel to be a solid choice with the value, amenities, and breakfast you've come to expect from Best Western. It's great to know you also enjoyed the convenience of having Old Chicago nearby. We appreciate your comments and hope to welcome you back on your next visit!
5.0分
朋友出游
The property was a great location for our large group. Lots of areas to hang out in the atrium pool area.
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酒店回复: Thank you for your perfect 10 out of 10 rating! We’re so pleased to hear that our property was a great fit for your group.It’s wonderful to know that the atrium and pool area provided plenty of space for everyone to relax and enjoy time together — those shared moments are what make group stays memorable. We're glad we could be a part of your experience.We truly appreciate your feedback and hope to welcome you and your group back again soon!
5.0分
其他
Always amazing place to stay, clean modernized hotel. Pool, hot tub and atrium are a definite plus.
Thanks again!
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酒店回复: Thank you for your fantastic 10 out of 10 rating! We’re so glad to hear that you always enjoy your stays with us.It's wonderful to know you appreciate our clean, modernized hotel and that the pool, hot tub, and atrium continue to enhance your experience — they are guest favorites, and we're happy they added to your visit as well.Thank you again for your loyalty and kind words. We look forward to welcoming you back for another amazing stay soon!
3.0分
情侣出游
We had to change rooms because the a/c wasn’t working. Otherwise everything was just ok.
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酒店回复: Thank you for taking the time to share your feedback. We're sorry to hear that your experience was just “okay” and that you encountered an issue with the air conditioning in your original room.We understand how frustrating it can be to have to change rooms, and we apologize for the inconvenience this caused during your stay. Your comfort is important to us, and we regret that we fell short in delivering the seamless experience you deserve.We appreciate your honest comments, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.
5.0分
情侣出游
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Great hospitality, the staff were excellent and strived to attend to our needs. Would recommend this facility to anyone. The motel free breakfast's were not great, but they never are at facilities where they are provided.
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酒店回复: Thank you so much for your perfect rating and thoughtful feedback.We're delighted to hear that you enjoyed the hospitality and that our staff made a positive impression by attending to your needs. Your kind words mean a great deal to our team.We also appreciate your honest comment regarding the breakfast. While it's true that complimentary breakfasts can vary, your feedback helps us look for ways to improve the experience where possible.Thank you again for your recommendation—it’s the highest compliment we can receive. We hope to welcome you back in the future!
5.0分
朋友出游
Clean room, friendly staff, hot tub, pool, restaurant on site. Wonderful stay, would definitely recommend and go back.
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酒店回复: Thank you for the perfect rating and kind words!We’re so glad to hear you enjoyed your stay — from the clean room and friendly staff to the amenities like the hot tub, pool, and on-site restaurant. It’s wonderful to know we made such a positive impression, and we truly appreciate your recommendation. We look forward to welcoming you back on your next visit!
1.0分
其他
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NEVER GO BACK; ELEVATOR OUT OF SERVICE AND RUDE CLERK LADY, JUST A BAD EXPERIENCE,MANAGER INCOMPETENT TO HELP
We arrived by 2 pm I explain the clerk lady who nearly can stand up straight ( she needs to retire.) we came for a wedding starting at 3pm we call ahead for1hour early checking she denied our request claiming check in is a 3pm we understand until the lady in front of us got her room right away I ask again the lady and the manager just give me any available room she raise her voice I just told you not available rooms when the parking lot was half empty she just keep interrupt me when I was speaking. I got forced to change in the parking lot in my car at the end, they gave me a room was not for me. The TV keep saying welcome Eileen. My name is not Eileen., tv control never work They gave me a room on the fourth floor knowing the elevator is not working. Free breakfast was cold and horrendous salty potatoes only few links they took away the muffins before my wife try one, no eggs and counters messy cereals all over. Just advice for the administration try to accommodate and understand your customers every customer needs different requests.
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酒店回复: Thank you for taking the time to share your feedback. We truly regret that your experience with us did not meet your expectations, especially during what should have been a joyful occasion. We try to accommodate every guests need.We sincerely apologize for the inconvenience caused by the elevator outage and the difficulties you faced during check-in. We try to honor early check-in requests when availability and when the room styles allows, Unfortunately, we were not able to accommodate your room style for early check ins.We’re also sorry to hear about the issues with your TV and the breakfast. That is not the standard we aim to provide, and your comments will be shared with our team for review and improvement.We understand how frustrating this experience must have been and appreciate your suggestions. Your feedback is invaluable in helping us better serve our future guests.
我喜欢早餐
Great place to stay in Dubuque. Super close to the University, spacious rooms and all the conveniences like laundry, game room, pool, fitness room and hot tub.
We really liked this motel! The room smelled fresh, it was quiet, and the staff was friendly and helpful. Would definitely recommend!
Best Western's are generally good, priced right, good amenities. This one fit the bill. Old Chicago restaurant next door was a nice option. As usual good breakfast. Nothing extravagant but a solid choice.
The property was a great location for our large group. Lots of areas to hang out in the atrium pool area.
Always amazing place to stay, clean modernized hotel. Pool, hot tub and atrium are a definite plus.
Thanks again!
We had to change rooms because the a/c wasn’t working. Otherwise everything was just ok.
Great hospitality, the staff were excellent and strived to attend to our needs. Would recommend this facility to anyone. The motel free breakfast's were not great, but they never are at facilities where they are provided.
Clean room, friendly staff, hot tub, pool, restaurant on site. Wonderful stay, would definitely recommend and go back.
NEVER GO BACK; ELEVATOR OUT OF SERVICE AND RUDE CLERK LADY, JUST A BAD EXPERIENCE,MANAGER INCOMPETENT TO HELP
We arrived by 2 pm I explain the clerk lady who nearly can stand up straight ( she needs to retire.) we came for a wedding starting at 3pm we call ahead for1hour early checking she denied our request claiming check in is a 3pm we understand until the lady in front of us got her room right away I ask again the lady and the manager just give me any available room she raise her voice I just told you not available rooms when the parking lot was half empty she just keep interrupt me when I was speaking. I got forced to change in the parking lot in my car at the end, they gave me a room was not for me. The TV keep saying welcome Eileen. My name is not Eileen., tv control never work They gave me a room on the fourth floor knowing the elevator is not working. Free breakfast was cold and horrendous salty potatoes only few links they took away the muffins before my wife try one, no eggs and counters messy cereals all over. Just advice for the administration try to accommodate and understand your customers every customer needs different requests.