酒店回复: Muchas Gracias Dolores por tu 5 de 5 rating! Agradecemos tu negocio!
5.0分
其他
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Everything was perfect. Barry the manager is very personable and professional. Grounds are very well kept. Rooms are clean and quiet. Well lit parking area…I’ve paid more and gotten less at many hotels. This place is a keeper, and a good deal.
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酒店回复: Thank you so much for the wonderful review! We're thrilled to hear everything was perfect during your stay. Barry will be especially happy to hear your kind words — he takes great pride in making guests feel welcome. We're also glad you enjoyed the clean rooms, quiet atmosphere, and well-kept grounds. Your feedback means a lot to us, and we truly appreciate you recognizing the value we strive to provide. We look forward to welcoming you back anytime!
5.0分
商务出差
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The room was clean but the clock wasn't correct. They checked me in early which was nice, my husband had a procedure at Enlow. By the freeway so was alittle noicy. Parking was was not by the room, so had to carry luggage aways to the room.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found the room clean and appreciated the early check-in — we know how important comfort and convenience can be, especially during a medical visit. We apologize for the inconvenience caused by the incorrect clock and the parking distance. We'll be sure to address the clock issue and will continue to explore ways to improve the guest experience regarding noise and parking. We appreciate your comments and hope to welcome you again under better circumstances.
5.0分
其他
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Only issue while we were there was that we asked for towels and they said they didn’t have any.. then called and said they had two and we went to get them .. fine but after my shower there was hair all over the towels and I marked unsafe because the crack heads at the motel 6 near by
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酒店回复: Thank you for your feedback. We're truly sorry to hear about your experience with the towels — that’s absolutely not the standard we aim to provide, and we’ll be addressing this with our housekeeping team immediately to ensure it doesn’t happen again.We also understand your concerns about the surrounding area. While we do not control nearby properties, guest safety is a top priority for us, and we continuously monitor and work to ensure a secure environment on and around our premises.We appreciate you bringing these issues to our attention, and we hope you’ll consider giving us another opportunity in the future to provide a better experience.Warm regards and Safe Travels!
4.0分
其他
We checked in very late at night, staff willing to allow us to check out later till 12:00 noon which was nice.
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酒店回复: We are happy to hear you enjoyed your stay. Thank you for your feedback and business.
4.0分
情侣出游
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The hotel is really nice, although I would say the bathrooms tend to get a bit flooded by the shower curtains not working properly. And the area around it is a bit schetchy.
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酒店回复: Thank you For bringing this to our attention. We will be looking into it. We greatly appreciate your business.
3.0分
其他
This is an old property. They did the best they could updating it with what they had to work with.
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酒店回复: Thank you for your feedback. We try our best to make your stay a comfortable and positive one.
1.0分
其他
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I called to cancel and they said they canceled but they charged me when there should not have been per the employee I spoke with. It’s been a month where is my refund?!
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酒店回复: Hello we checked your status and a full refund has been completed. Let us know if you have any further questions. We truly appreciate your business.
5.0分
其他
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This is a solid stay for the Chico area. Rooms are clean and staff is friendly. I’ve stayed here before and appreciate that They accept pets for a reasonable fee. There’s a Denny’s very close by that you can walk to. This facility does not have an elevator so may be an issue for some if not on the first floor.
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酒店回复: Thank you! For your 10 out of 10! We greatly appreciate your feedback. Thank you!
1.0分
其他
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Never again!
The room was large, but extremely dirty! The floor was sticky and so dirty you could see the dirt. The walls need washed, absolutely disgusting! The bed and pillows were old and stunk. The plus, the shower kept its hot water. It was also extremely noisy and housekeeping was very loud. I would not recommend this place to anyone.
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酒店回复: Thank you for taking the time to share your feedback. We’re sincerely sorry to hear about the condition of your room and the issues you experienced during your stay. This is far from the standard we strive to maintain, and your comments are being taken very seriously.We are currently addressing the concerns you've raised with our housekeeping and maintenance teams to ensure improvements are made immediately. Cleanliness and guest comfort are top priorities, and we regret that we fell short during your visit.We do appreciate you mentioning the hot water in the shower, and we're truly sorry that the overall experience was disappointing.Thank you again for your feedback, as it helps us improve.
伟大的
Everything was perfect. Barry the manager is very personable and professional. Grounds are very well kept. Rooms are clean and quiet. Well lit parking area…I’ve paid more and gotten less at many hotels. This place is a keeper, and a good deal.
The room was clean but the clock wasn't correct. They checked me in early which was nice, my husband had a procedure at Enlow. By the freeway so was alittle noicy. Parking was was not by the room, so had to carry luggage aways to the room.
Only issue while we were there was that we asked for towels and they said they didn’t have any.. then called and said they had two and we went to get them .. fine but after my shower there was hair all over the towels and I marked unsafe because the crack heads at the motel 6 near by
We checked in very late at night, staff willing to allow us to check out later till 12:00 noon which was nice.
The hotel is really nice, although I would say the bathrooms tend to get a bit flooded by the shower curtains not working properly. And the area around it is a bit schetchy.
This is an old property. They did the best they could updating it with what they had to work with.
I called to cancel and they said they canceled but they charged me when there should not have been per the employee I spoke with. It’s been a month where is my refund?!
This is a solid stay for the Chico area. Rooms are clean and staff is friendly. I’ve stayed here before and appreciate that They accept pets for a reasonable fee. There’s a Denny’s very close by that you can walk to. This facility does not have an elevator so may be an issue for some if not on the first floor.
Never again!
The room was large, but extremely dirty! The floor was sticky and so dirty you could see the dirt. The walls need washed, absolutely disgusting! The bed and pillows were old and stunk. The plus, the shower kept its hot water. It was also extremely noisy and housekeeping was very loud. I would not recommend this place to anyone.