酒店回复: Hi Michael! We sincerely apologize for the issues you experienced during your stay. It's disappointing to hear that the heating and breakfast service did not meet your expectations. We also regret that the ATM was unavailable and caused inconvenience. We will certainly address these concerns with our team to ensure a better experience in the future. Thank you for sharing your feedback, and we hope you will consider giving us another chance to provide a more enjoyable stay.
酒店回复: Hi Mike, Thank you for choosing to stay with us again—we truly appreciate your continued loyalty. We're glad to hear that you found your room clean and comfortable, as our team takes great pride in maintaining a high standard of cleanliness. While our complimentary breakfast is designed to offer a simple start to the day, we understand that guest experiences may vary, and we do encourage guests to notify staff if any area needs immediate attention. Your overall satisfaction is important to us, and we're pleased to know that your stay met your expectations.
酒店回复: Hi Dawn, Thank you for your feedback—we appreciate you taking the time to share your experience. We’re glad you found our interior clean and inviting, as we take great pride in maintaining a welcoming environment for our guests. While our rooms are designed to maximize comfort within their layout, we understand that preferences may vary, and we regret any inconvenience you encountered with the bathroom fixtures. Our team works diligently to ensure a pleasant stay, and while occasional maintenance issues can arise, we are always available to promptly address any concerns brought to our attention.
4.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好热情。水又冷又热。不过第一个房间烟味很重。他们后来换了房间，第二个房间好多了。
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酒店回复: Hi Jennifer, Thank you for sharing your experience with us. We’re delighted to hear that our staff provided friendly service and that you enjoyed the hot water during your stay. While we regret that your initial room did not meet expectations, we’re glad our team was able to promptly accommodate you with a better option. Guest comfort is important to us, and we appreciate your feedback as it helps us maintain the high standards we strive for.
1.0分
商务出差
原文
翻译提供方：Google
有蟑螂，而且很脏。而且你的卡上总是会多扣一笔滞纳金！
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酒店回复: Hello Vincent, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
整个住宿期间一切都很棒，酒店干净、安静，员工也很好。我独自旅行，而且我之前...
作为IHG的钻石会员，我很少对他们的连锁酒店感到失望，除了在德克萨斯州奥斯汀的一次例外。这应该是我第二次住这家酒店了，前台的工作人员非常友善热情，早餐也相当不错，健身房设施比较有限，WiFi很稳定，总体没什么可抱怨的，除了IHG官网的价格比Trip.com高了40多美元……我跟前台抱怨过，但我想大概也只能这样了……
位置非常好，出行也很方便。员工都很友好。床很舒服。下次还会再来住。
工作人员很棒。不过，我到得很晚，不得不洗澡，水温非常高。毛巾很粗糙。客房服务人员走进我们的房间，因为他的纸条上写着我们已经退房了。酒店里有一股潮湿的气味。总的来说，床和枕头非常舒适。
最糟糕的假日酒店住宿体验
暖气坏了，我们把温度调到77度，它亮了几秒钟就灭了。它整晚都像个冰箱。可怜的早餐服务员没人帮忙，所以早餐花了半个小时才做好，这可能是最糟糕的假日酒店住宿体验。ATM机坏了，所以不得不走到加油站给早餐服务员琳达拿小费。窗户很脏。
第二次入住，没有遇到任何问题。房间干净舒适。早餐很简单，我每天都得自己清理桌子。就这个价格而言，总体住宿体验符合我的预期。
内部干净整洁，房间一般。我们的浴室很小，卫生纸架坏了，卫生纸卷不停地掉在地上。第二天早上，我洗澡不到5分钟，水就变冷了。
工作人员非常友好热情。水又冷又热。不过第一个房间烟味很重。他们后来换了房间，第二个房间好多了。
有蟑螂，而且很脏。而且你的卡上总是会多扣一笔滞纳金！
一切都非常好