Front desk staff was genuine and helpful. The worst part was the owners that were staying in the hotel on the second floor were burning incense and ringing bells with the door open. The entire floor was smoked out. Feels like a serious safety concern to burn things with guests there and ignore others. It was hard to see or breathe.
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酒店回复: Hello Janet,Thank you for sharing your experience. We're glad to hear that our front desk staff was helpful during your stay. We appreciate your feedback regarding the situation with the owners and will ensure that your concerns are taken into consideration for future visits. Guest safety and comfort are of utmost importance to us, and your comments will help in maintaining a pleasant atmosphere for all. Thank you again for your input, and we hope for the opportunity to serve you better in the future.
1.0分
情侣出游
The loudness from the room above.
A lot of the screens were ripped
The breakfast was not great stuff was cold.Had to wait a while
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酒店回复: Hello Rebecca, Thank you for sharing your feedback regarding your stay. We appreciate your comments on the noise levels, room condition, and breakfast experience. Each point you've raised is valuable as it helps us to identify areas for improvement. We will make sure your concerns are communicated to our management team for their review. We hope to better serve you in the future.
4.0分
情侣出游
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I liked that it was a quiet area and had a dining option within walking distance.
I didn't like that we checked in on Thursday and out on Monday and we didn't have any housekeeping service the whole time. I would have been nice to atleast have the garbage picked up and fresh towels.
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酒店回复: Hello Paula, Thank you for sharing your feedback regarding your recent stay. We are glad to hear you enjoyed the peaceful location and the nearby dining options. Your comments about housekeeping services have been noted, and we appreciate you bringing this to our attention. Continuous improvement is important to us, and your insights help enhance the experience for future guests. We hope to host you again in the future.
3.0分
其他
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at check it was $6 more but know one knows what it was for , breakfast was about a 4 out of 10 it needs to be tore down or remodeled it does not compete with a higher end hotel for almost the same price , no one was in the pool or hot tub the hot tub was Luke warm and I decided not to use it for the price I would pay the extra $20 and stay at a higher end hotel
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酒店回复: Hello Randy,Thank you for sharing your feedback regarding your recent stay. Your comments about the check-in pricing and breakfast experience will be passed on to the relevant departments for their consideration. We continuously strive to provide an enjoyable experience, and your insights regarding the pool and hot tub are also valuable as we evaluate our facilities. We appreciate your thoughts and hope to better serve guests in the future by enhancing our offerings and services.
5.0分
其他
Family meet
Lots of retail shopping and restaurants near by-Applebees next door, an easy walk.
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酒店回复: Hello Linda,Thank you for sharing your thoughts on the hotel’s convenient location. It's great to hear that you enjoyed close access to various retail shops and dining options, including Applebee's. We strive to provide our guests with easy access to local attractions. We hope to welcome you back in the future to explore even more of the area!
1.0分
情侣出游
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The room had a terrible odor. The bathroom floor was very dirty. The paint was coming off the walls. The carpet was heavily stained and not glued down. There were large areas of it coming off the floor. We paid close to 500 dollars for 2 nights. We were miserable and too scared to check for bed bugs, as we knew with the big event being held in the area there were no other places available. I booked this in March for August 30th. You’d think they would have given us a better room. It was to be a queen bed regular room. Instead it was a large 2 room type of suite with a large standard fridge! FILTHY!
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酒店回复: Hello Mary,Thank you for your feedback regarding your recent stay. We understand how important a clean and comfortable environment is and appreciate your comments about the condition of the room. Your concerns have been noted and will be shared with our management team for further review. We strive to improve the experiences of our guests, and your perspective is valuable to us. Thank you for bringing this to our attention.
2.0分
其他
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Check-in seemed easy as we checked in around midnight. Our room had an ordor as if someone was just smoking in it. The air conditioner had a very annoying sound to it. Not other options for another room as the hotel was "full" The bathroom had peeling ceilings.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay, particularly regarding the room odor, air conditioning noise, and bathroom condition. Your feedback is valuable, and it will help us review these areas for improvement. We appreciate your input and hope you'll consider staying with us again in the future.
2.0分
其他
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Impersonal staff
The check-in was simply odd. The front desk clerk didn’t say hi or welcome us. She just looked at us weirdly. Completely impersonal. No information given about the hotel, wifi, breakfast times. Nothing. Just “I need your ID. Insert credit card.”
The hotel itself was fine; certainly not great. The room was clean, although a bit run down and had a musty smell. There was no ventilation system in the bathroom, which may have been the cause of the smell.
Breakfast was ample; waffles, yogurt, a variety of breads, eggs and sausage. Good coffee.
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酒店回复: Hello Lisa,Thank you for sharing your feedback about your recent stay. We're glad to hear that you enjoyed the breakfast offerings and found the room clean. Your comments regarding the check-in experience and room conditions have been noted, as we continuously strive to enhance our guest experience. We appreciate your insights and hope you'll consider us for your future travels, as we are always looking to improve and elevate our service.
我们房间里的毛巾很脏，垃圾桶里有不是我扔的垃圾，床看起来也没换过。周六早上吃的土豆还是凉的，也没煮熟。
很棒的酒店和房间！
Front desk staff was genuine and helpful. The worst part was the owners that were staying in the hotel on the second floor were burning incense and ringing bells with the door open. The entire floor was smoked out. Feels like a serious safety concern to burn things with guests there and ignore others. It was hard to see or breathe.
The loudness from the room above.
A lot of the screens were ripped
The breakfast was not great stuff was cold.Had to wait a while
I liked that it was a quiet area and had a dining option within walking distance.
I didn't like that we checked in on Thursday and out on Monday and we didn't have any housekeeping service the whole time. I would have been nice to atleast have the garbage picked up and fresh towels.
at check it was $6 more but know one knows what it was for , breakfast was about a 4 out of 10 it needs to be tore down or remodeled it does not compete with a higher end hotel for almost the same price , no one was in the pool or hot tub the hot tub was Luke warm and I decided not to use it for the price I would pay the extra $20 and stay at a higher end hotel
Family meet
Lots of retail shopping and restaurants near by-Applebees next door, an easy walk.
The room had a terrible odor. The bathroom floor was very dirty. The paint was coming off the walls. The carpet was heavily stained and not glued down. There were large areas of it coming off the floor. We paid close to 500 dollars for 2 nights. We were miserable and too scared to check for bed bugs, as we knew with the big event being held in the area there were no other places available. I booked this in March for August 30th. You’d think they would have given us a better room. It was to be a queen bed regular room. Instead it was a large 2 room type of suite with a large standard fridge! FILTHY!
Check-in seemed easy as we checked in around midnight. Our room had an ordor as if someone was just smoking in it. The air conditioner had a very annoying sound to it. Not other options for another room as the hotel was "full" The bathroom had peeling ceilings.
Impersonal staff
The check-in was simply odd. The front desk clerk didn’t say hi or welcome us. She just looked at us weirdly. Completely impersonal. No information given about the hotel, wifi, breakfast times. Nothing. Just “I need your ID. Insert credit card.”
The hotel itself was fine; certainly not great. The room was clean, although a bit run down and had a musty smell. There was no ventilation system in the bathroom, which may have been the cause of the smell.
Breakfast was ample; waffles, yogurt, a variety of breads, eggs and sausage. Good coffee.