酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. While we’re glad the room met your needs, we sincerely apologize for the confusion surrounding the reservation and the frustration it caused. Situations like this can understandably overshadow an otherwise comfortable stay, and we regret that the clarification process felt drawn out and unclear. Your comments have been noted for review, as this is not the experience we aim to deliver. We appreciate your feedback and hope for the chance to offer a smoother visit in the future.Sincerely,Hotel Management
酒店回复: Dear Luisa, Thank you for choosing Extended Stay America and for your excellent review. We’re thrilled to know your stay was such a pleasant one and that you found the room spacious, comfortable, and well-equipped for your needs. It’s great that the convenient location and easy access to transportation made exploring the city effortless and enjoyable. We’re also delighted that you appreciated the nearby shopping and entertainment options. Thank you for your kind recommendation — it was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management
酒店回复: Dear Carmen, Thank you for sharing your experience with us. We are glad the location worked well for your travel plans and offered you the convenience you were looking for. At the same time, we regret that the breakfast selection did not meet your expectations. Your feedback is valuable, and we will take it into account as we look for better ways to align our offerings with the needs of our guests. We appreciate your suggestion and hope you will consider staying with us again, allowing us the opportunity to provide an even more enjoyable and well-rounded experience.Sincerely,Hotel Management
很棒的酒店，离纽约巴士站很近！门外就有公交车，到曼哈顿车站大约20分钟！房间配有宽敞实用的厨房。我把服务降到了4分，因为前台一位女士非常不友好，态度也不好。
首先，我预订了一间带两张床和一个沙发床的房间，花了358美元，还包含早餐。
然而，我非常失望。床和沙发都有一股很难闻的味道，沙发上还有血迹。然后，早餐竟然只有一个咖啡和一块面包，就没了？这算什么酒店啊？？？
我去了前台，他们给我换了一间房，并说会退还我50%的房费，因为第一间房的状况太差了。我还在等着这笔退款。
需要翻新了。所有东西都看起来太旧了。可以做得更好。
如果你不介意往返纽约市的短途巴士车程，那么这家酒店绝对是性价比最高的选择。对我们来说，这不算什么问题，因为我们喜欢这种往返纽约市的感觉。沃尔玛就在几步之遥，这是最棒的地方，买东西非常方便。附近还有一家餐馆，也很加分。早餐不算太好（作为一个爱吃米饭的亚洲女孩，哈哈）。不过酒店有咖啡供应，所以每天早上来一杯咖啡是个不错的开始。
离纽约不远，地理位置优越，只是晚上或清晨的警报器有点问题。
房间还不错，虽然酒店居然不提供冰块有点奇怪。真正的问题是他们一直坚持说我有多个预订，尽管我跟*******和酒店反复沟通，根本找不到第二个预订记录，他们还是坚持要收费，尽管我反复告诉他们我不知道他们在说什么。真不明白他们为什么这么固执。这让整个入住体验大打折扣。
我对这次住宿非常满意。房间宽敞，甚至还有厨房，床也很舒服。入住和退房时都会进行清洁。入住期间，房间的清洁工作由您自行负责，对我来说，这并不麻烦，因为我喜欢保持整洁。酒店地理位置优越，320路公交车就在拐角处，直达港务局终点站，在那里您还可以乘坐各种地铁前往纽约市各处。如果不堵车，行程只需12分钟，否则最多20分钟，票价不到4美元。总而言之，我强烈推荐这家酒店，并希望再次入住。对了，附近还有购物中心和电影院……
我们的浴室和厨房里都有蟑螂，我有视频为证。我们取消了剩下的行程，去了离这里不远的希尔顿酒店，在那里的体验好得多，也干净得多。
房间老旧
我们的房间非常老旧。淋浴房天花板有裂缝，浴缸底部的填缝很差。窗帘上有很多裂缝和洞。房间地毯非常破旧。有一部电梯坏了。他们确实安排了提前入住，但我们尽量不出去。
开车过来，然后下车坐公交车去纽约，超级方便。我不喜欢他们提供的早餐，只有咖啡和燕麦片。房间有厨房，建议带些食材，在进城前做一顿丰盛的早餐。