This place is a dump! $240 a night for a $70 a night hotel. No ice machine! None! No work out room, no dishes in room, no conditioner, terrible service, I could go on forever. It is subsidized housing not a hotel. Do not stay here. Should not be listed as a hotel! Total joke. Was clean.
4.0分
商务出差
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Staff was wonderful! Physically it was clean and nicely decorated. You have to ask for things like dishes, pots, coffee pot, toaster… So pretty bare bones. Breakfast is just a few muffins in a cupboard and bad coffee, so a few points off there. The price was right, I’d stay here again.
4.0分
情侣出游
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The kitchen was empty. You had to ask for anything you might need. Items were clean. The room was clean. The hall carpet had a lot of stains and it smelled. Staff was helpful. When going to the grab n go breakfast the only thing left to grab was packaged oatmeal. I'm sure we could have called the staff but we just went out for breakfast.
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酒店回复: Dear Patrick, Thank you for taking the time to review your recent experience at Extended Stay America. It’s great to hear that you found your room clean and our team helpful during your visit. We’re sorry, though, that the hallway condition and limited breakfast selection affected your experience. Your feedback helps us identify how we can improve our service to our guests. We appreciate your understanding and hope you’ll return so we can provide an even more enjoyable and refreshed stay next time.Sincerely,Hotel Management
1.0分
其他
Run down, loud, smelled of smoke. Front desk was very helpful in canceling 2nd night due to conditions of hotel.
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酒店回复: Dear Guest, First, we want to sincerely apologize for the issues you experienced and how these aspects eventually led to your early departure from our hotel. We strive to ensure our guests have an exceptional visit during their travels, and we are truly sorry that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
5.0分
其他
Excellent service provided by the front desk staff,very helpful and kind and that above and beyond kindness is a major part of the comfort here .
5.0分
其他
The property is in a very nice location near shopping and dining and it’s even a space for short exercise walks to unwind.
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酒店回复: Dear Jeffrey, We’re so glad you enjoyed our location near shopping and dining, and found the surrounding area perfect for light exercise and unwinding. It’s wonderful to know you felt at home during your stay. Thank you for sharing your experience. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management
3.0分
家庭亲子
The property was located conveniently but the floor was very dirty as well as the bathtub. It needs an upgrade.
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酒店回复: Dear Cynthia, Thank you for sharing your thoughts with us. We’re glad the location worked well for you, but we’re truly sorry the cleanliness and condition of your room did not meet expectations. Your comments about the flooring and bathtub are valuable, and we’ll review them with our team as we continue to work on improvements. We appreciate your feedback and hope you’ll consider giving us another chance to provide a more comfortable stay.Sincerely,Hotel Management
4.0分
其他
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The staff member working at the front desk at the yellow building (55) on 8/19 in the afternoon was incredibly RUDE and oversold the rooms. He made it sound like I was SOL and pretty much refused to help me. I went to the other extended stay brick building (45) and the staff at the front desk was so kind and helpful. She helped me transfer the reservation and didn’t leave me stranded without a room like the staff at the other location did. Overall it was a good experience thanks to the kind staff in building 45.
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酒店回复: Dear Anna, Thank you for staying with us and for sharing your comments. We’re delighted to hear how the team at Building 45 turned your stay into a positive experience by ensuring you were well taken care of. It’s always wonderful when our guests encounter service that leaves them feeling supported and at ease. Your feedback also provides us with valuable insight, and we’ll be using it to strengthen consistency across our properties. Thank you for sharing your experience, and we look forward to welcoming you back to Extended Stay America on your next visit so we can provide the seamless stay you deserve from start to finish.Sincerely,Hotel Management
1.0分
商务出差
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Worst place ever
I didn’t even get a decent soap or body lotion available in the room. When asked about it the staff said it is cost cutting hence can’t help on it. After spending 200 dollars for a hotel I doiosnt get a body lotion. There were no sheets on the bed and no room cleaning even available . They even asked me to thrown my own trash when existing the room
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酒店回复: Dear Vinod, We are very sorry to learn about the frustrations you experienced during your stay. The lack of essential amenities, housekeeping, and the explanation provided to you were disappointing and do not reflect the experience we aim to deliver. While certain services may vary by location and length of stay, they should always be communicated clearly and never compromise your comfort. Your feedback has been shared with our team so we can better address these concerns and improve moving forward. We regret that your visit fell short of expectations and truly hope you will consider giving us another opportunity to provide a more comfortable and welcoming stay in the future.Sincerely,Hotel Management
5.0分
其他
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I’ve been coming to stay as a guest at his hotel for the last 6 months and have not been disappointed with management or staff each ,housekeeping does a great job . Front desk are absolutely fantastic in making I have everything I need for my stay and have even made excellent recommendations on certain local restaurants to visit while on my stay and I found the to be extraordinarily helpful as I’m not too familiar with area . The management and staff are very polite and courteous.
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酒店回复: Dear Jeffrey, Thank you for being a valued guest of Extended Stay America over the past several months and for sharing such thoughtful feedback. It is wonderful to hear that our team has consistently made your visits comfortable and enjoyable. Your kind recognition of the housekeeping team and front desk is truly appreciated, as they take great pride in providing attentive service and helpful guidance. We will share your comments with the team to let them know their efforts did not go unnoticed. We are grateful for your continued trust and look forward to welcoming you back again soon.Sincerely,Hotel Management
This place is a dump! $240 a night for a $70 a night hotel. No ice machine! None! No work out room, no dishes in room, no conditioner, terrible service, I could go on forever. It is subsidized housing not a hotel. Do not stay here. Should not be listed as a hotel! Total joke. Was clean.
Staff was wonderful! Physically it was clean and nicely decorated. You have to ask for things like dishes, pots, coffee pot, toaster… So pretty bare bones. Breakfast is just a few muffins in a cupboard and bad coffee, so a few points off there. The price was right, I’d stay here again.
The kitchen was empty. You had to ask for anything you might need. Items were clean. The room was clean. The hall carpet had a lot of stains and it smelled. Staff was helpful. When going to the grab n go breakfast the only thing left to grab was packaged oatmeal. I'm sure we could have called the staff but we just went out for breakfast.
Run down, loud, smelled of smoke. Front desk was very helpful in canceling 2nd night due to conditions of hotel.
Excellent service provided by the front desk staff,very helpful and kind and that above and beyond kindness is a major part of the comfort here .
The property is in a very nice location near shopping and dining and it’s even a space for short exercise walks to unwind.
The property was located conveniently but the floor was very dirty as well as the bathtub. It needs an upgrade.
The staff member working at the front desk at the yellow building (55) on 8/19 in the afternoon was incredibly RUDE and oversold the rooms. He made it sound like I was SOL and pretty much refused to help me. I went to the other extended stay brick building (45) and the staff at the front desk was so kind and helpful. She helped me transfer the reservation and didn’t leave me stranded without a room like the staff at the other location did. Overall it was a good experience thanks to the kind staff in building 45.
Worst place ever
I didn’t even get a decent soap or body lotion available in the room. When asked about it the staff said it is cost cutting hence can’t help on it. After spending 200 dollars for a hotel I doiosnt get a body lotion. There were no sheets on the bed and no room cleaning even available . They even asked me to thrown my own trash when existing the room
I’ve been coming to stay as a guest at his hotel for the last 6 months and have not been disappointed with management or staff each ,housekeeping does a great job . Front desk are absolutely fantastic in making I have everything I need for my stay and have even made excellent recommendations on certain local restaurants to visit while on my stay and I found the to be extraordinarily helpful as I’m not too familiar with area . The management and staff are very polite and courteous.