酒店回复: Dear Kerry, Thank you for your feedback. We appreciate your visit to Extended Stay America and value your perspective. Our aim is to provide a comfortable and straightforward experience for all our guests. We look forward to welcoming you back and hope to exceed your expectations next time.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
住宿体验很好
2.0分
家庭亲子
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found bed bugs in the room. reported it to the front desk and personnel didn't acknowledge the issue. location is surrounded by homeless drifters. they were loud in the evening and woke us up from sleep with loud noise. surprised the hotel has allowed this for so long.
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酒店回复: Dear Felipe, Thank you for bringing these serious concerns to our attention. We sincerely apologize for the discomfort and distress caused by the issues you encountered during your stay. Cleanliness and guest safety are top priorities, and we regret that your experience fell short of these standards. Your feedback has been shared with our team so that immediate steps can be taken to address both housekeeping and responsiveness. We understand the impact these challenges had on your rest and peace of mind, and we are committed to making improvements. We hope you allow us another opportunity in the future to provide a safer, more comfortable, and more positive experience.Sincerely,Hotel Management
1.0分
家庭亲子
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Got there and price was right however place smelled. The guy that checked us in was nice. Got to room late at night and there were little bugs on door. Figured like maybe fly or something. Well when went to use restroom 3-4am there were little bugs and like mini roaches crawling under the door and the by the caulking for the tub and was so grossed out. Then the bed - well comfy but had blood stain in middle of it under the sheet and could see thru it. It’s just gross. The place is just ran down and this morning could see how not clean it was. The bug thing is just to much, ended up trapping some in the plastic cups in the bathroom. Couldn’t even imagine using the shower where they were at.
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酒店回复: Dear Melissa,Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the discomfort it caused during your stay. We appreciate your kind words about our front desk staff and regret that other aspects of your visit fell far below expectations. Your feedback has been shared with our team to address housekeeping and maintenance concerns promptly. We hope you might consider giving us another chance in the future so we can provide a cleaner, more comfortable, and welcoming environment.Sincerely,Hotel Management
5.0分
其他
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Been staying at this location for over a month now . The staff and management are so friendly and helpful with questions and needs . They have become a family to me . Want to say thanks to Nina , Pam , Nick and Clocer . You guys are the best .
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酒店回复: Dear Matthew, We are thrilled to hear how much you’ve enjoyed your extended stay with us! It is wonderful to know our team has made you feel genuinely welcomed and supported during your time here. At Extended Stay America, we strive to create a warm and caring atmosphere every day, and your kind words mean a great deal to us. We are so grateful for your loyalty and look forward to continuing to make your visits exceptional.Sincerely,Hotel Management
4.0分
其他
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Very comfortable sleep. Initial room had a dirty bathroom but staff quickly accomodated/upgraded us, and showerhead needed replacing which was addressed as well. Otherwise a very nice hotel.
1.0分
家庭亲子
Every day that I was there, more and more small and large cockroaches were all over. Yikes, you need to set off one of those pest bombs. It was really bad.
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酒店回复: Dear Jacqueline,We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company’s high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
1.0分
家庭亲子
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The hotel looked decent on the outside. The person who checked us in was really nice and quickly checked us in. There was a funky smell to the hotel but not the end of the world. When we arrived to our room (333) and it appeared to be clean but as soon as I went over to the night I saw something small quickly move behind the night stand. I pulled the night stand out to see what it was and sure enough it was a bed bug! I slightly moved the alarm clock and there was about 4 more hidden there that quickly scattered. No, I did not take pictures as I was not going to stick around for these creatures to crawl in bags. We quickly left and notified the front desk.
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酒店回复: Dear Angela,We sincerely apologize for the experience you encountered during your recent stay and deeply regret the discomfort it caused. Guest safety and comfort are our top priorities, and we take reports like yours very seriously. We strive to maintain the highest standards of cleanliness, and we regret falling short of the standard we aim to maintain. Our team will initiate a thorough inspection and treatment of the room to ensure this issue is fully addressed. Please know that your feedback is invaluable in helping us improve our services and prevent future occurrences. We hope you will give us another opportunity to provide you with the comfortable and worry-free stay you deserve.Sincerely,Hotel Management
这个地方不错，但作为住宿地来说有点小贵。它更适合长住，而不是我们这种只住几晚的情况。酒店位置很好，街对面就有快餐店和购物场所。
住了四天二次火警警报，夜里跑出来，－共来了六辆救火车！网络及差！早餐几乎没有！正常付费后，押金是100 ％的。床上睡觉四晚，身体一天比一天痒。身上红包一堆！最差的服务。希望改善停业整顿。
同简洁，什么都没有。
住宿体验很好
found bed bugs in the room. reported it to the front desk and personnel didn't acknowledge the issue. location is surrounded by homeless drifters. they were loud in the evening and woke us up from sleep with loud noise. surprised the hotel has allowed this for so long.
Got there and price was right however place smelled. The guy that checked us in was nice. Got to room late at night and there were little bugs on door. Figured like maybe fly or something. Well when went to use restroom 3-4am there were little bugs and like mini roaches crawling under the door and the by the caulking for the tub and was so grossed out. Then the bed - well comfy but had blood stain in middle of it under the sheet and could see thru it. It’s just gross. The place is just ran down and this morning could see how not clean it was. The bug thing is just to much, ended up trapping some in the plastic cups in the bathroom. Couldn’t even imagine using the shower where they were at.
Been staying at this location for over a month now . The staff and management are so friendly and helpful with questions and needs . They have become a family to me . Want to say thanks to Nina , Pam , Nick and Clocer . You guys are the best .
Very comfortable sleep. Initial room had a dirty bathroom but staff quickly accomodated/upgraded us, and showerhead needed replacing which was addressed as well. Otherwise a very nice hotel.
Every day that I was there, more and more small and large cockroaches were all over. Yikes, you need to set off one of those pest bombs. It was really bad.
The hotel looked decent on the outside. The person who checked us in was really nice and quickly checked us in. There was a funky smell to the hotel but not the end of the world. When we arrived to our room (333) and it appeared to be clean but as soon as I went over to the night I saw something small quickly move behind the night stand. I pulled the night stand out to see what it was and sure enough it was a bed bug! I slightly moved the alarm clock and there was about 4 more hidden there that quickly scattered. No, I did not take pictures as I was not going to stick around for these creatures to crawl in bags. We quickly left and notified the front desk.