We stayed here while attending our daughter's graduation from Basic Training and traded a timeshare from Hawaii for this location. Unfortunately, the experience didn’t live up to our expectations or the RCI standard we’re used to. My mother booked her room directly through the resort’s website, and surprisingly, her room was twice the size of ours, much cleaner, and came with a beautiful view of the Riverwalk. Meanwhile, our unit—booked through RCI with a trade, AND a higher cost—was half the size, overlooked a street where homeless individuals slept on benches, and felt like it was tucked away in a forgotten alley. To be fair, they do warn you about a nearby loud club—though they downplay how close it really is. In truth, there are two clubs sharing a building right next door, and while the noise wasn’t a major issue for us, the area felt very rundown and not particularly welcoming. Even finding the entrance to the hotel took some effort. Parking is another stressor—first come, first serve, so hopefully you arrive early or get lucky. While the accommodations were disappointing, I will say the front desk staff were kind. That said, the service was confusing at times—for instance, when we asked for a copy to be made, the attendant walked to the copier, was about to press the button, then suddenly changed her mind and told us we had to go to the second floor to do it ourselves. It felt unnecessarily complicated. All in all, I wouldn’t recommend this property—especially not for a trade. There are better places in San Antonio, and even paying out-of-pocket at a different hotel would likely yield a more pleasant experience.
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酒店回复: Thank you for sharing your experience with us. Your feedback is invaluable to us, so that we may continue to improve in the future.
3.0分
商务出差
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As you can expect from a Wyndham property, you will get high pressure sales when checking in. They told me upon checking in that they don’t do house keeping, but someone tried barging into my room early one morning while I was sleeping. I had the safely lock on. The music in the surrounding clubs is so loud and does to at least 2am. They provide ear plugs and they are necessary. The patio has a nice view but the overlapping music from 4-5 different clubs makes it unpleasant. The walls a so thin, I could hear my neighbor burp. The riverwalk area is neat. I was here for a week for business and chose this property for the kitchen, proximity to work and the 1 bedroom. The kitchen was great and well stocked. The pots and pans were nice, the knives were sharp. The plumbing is old though and the sink doesn’t drain well. Free laundry is a perk! Lots of restaurants and night life around. I would recommend staying at a property in a different area of riverwalk—this place is way too loud.
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酒店回复: Thank you for sharing your experience with us. We want all of our guests to feel comfortable during their stay, and we are disappointed to hear this was not the case. Your feedback is invaluable to us, and we will make sure to pass it on to resort management so that we may continue to improve in the future.
1.0分
家庭亲子
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We are staying in a 2 bedroom plus, which sleeps six There is a couch and dining chairs in the living area. There is nowhere for six people to sit comfortably. Also, the noise from the nightclub is horrible at night. I would never recommend this hotel.
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酒店回复: Thank you for sharing your experience with us. We want all of our guests to feel comfortable during their stay, and we are disappointed to hear this was not the case. Your feedback is invaluable to us, and we will make sure to pass it on to resort management so that we may continue to improve in the future.
5.0分
家庭亲子
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Great location right on the riverwalk. friendly and helpful staff. loved the balcony in the evening to sit and watch the action when tired. close to everything. you do park in a ramp and pay extra for car but it was very reasonable. Our accommodations were very nice and comfortable. bed was super comfortable and we were so tired each night from all the action we slept like rocks. staff david,paul and sidney were great! We will be back!
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酒店回复: Thank you for sharing your 5-Star review! We hope to welcome you back again, soon!
4.0分
情侣出游
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Pros: The place is in a very unique and excellent location with very easy access to the river walk, shops and restaurant. They have n outdoor patio to seat and watch the evening while looking down at the river walk. Cons: The patio door often gets locked and won't open from the inside causing guess to walk all the way to the front desk for them to open. There it seems to be only about to employees in the building and if you need something, they one from the front desk is the person who handles everything. The cleaning around the hallways seems to be done only a few times through out the week. The location lacks of representation and it seems that Wyndham is placing all the attention to their second resort nearby.
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酒店回复: Thank you for leaving a review of your stay with us. We are glad to hear you enjoyed your overall stay. We will ensure your concerns regarding the visit are passed along to resort management so that we may continue to improve in the future.
地理位置优越，可轻松前往河滨步道。这是唯一的优点。作为温德姆创始人酒店的业主，这是一次非常糟糕的体验。酒店存在噪音问题，他们的解决方案是提供泡沫耳塞。即使是降噪耳机也无法抵御河滨步道俱乐部和街头赛车手每晚到凌晨 3 点的噪音。酒店没有投资隔音材料/隔音材料。他们知道他们是一家无法提供良好睡眠的酒店，但无论如何还是会让您入住。浴缸淋浴需要很大的台阶，而且都是光滑的瓷器 - 尽量不要在第一晚弄断脖子。地板太脏了，我在淋浴时在浴缸里留下了黑色的脚印。没有停车场，从大楼无法进入河滨步道。
我再也不会去那里了，因为我在度假开始前就被收取了 680 美元。然后我的卡被拒绝了，因为我的支票账户里没有那么多钱。我讨厌去那里，因为我还不如呆在家里，因为除了割草之外，我做的事情和在家里做的一样，这对我来说根本不是度假。这让我的债务更深了。
酒店几乎什么设施都没有。大堂只有一张长椅和一张桌子。如果你把车停在一条狭窄的街道上，卸货会很困难。他们不保证你能拿到街区下面的停车证。房间很吵。不过他们确实提供耳塞。没有网站上显示的游泳池。洗发水可能只够洗三次。毛巾不舒服。酒店在河滨步道上，但你必须沿着这条街走才能到达那里。不是温德姆最好的酒店之一。
您必须将车停在前门的路边卸货和办理入住手续。办公室很小。您必须付费才能将车停在街上的车库里。前面的街道散发着垃圾的气味。房间里没有洗衣机/烘干机。厨房水槽顶部周围有黑色霉菌。更糟糕的是，三天没有热水。热水器坏了。我住过很多温德姆度假村，但这家很糟糕。再也不会来了，不过，工作人员非常好。
We stayed here while attending our daughter's graduation from Basic Training and traded a timeshare from Hawaii for this location. Unfortunately, the experience didn’t live up to our expectations or the RCI standard we’re used to. My mother booked her room directly through the resort’s website, and surprisingly, her room was twice the size of ours, much cleaner, and came with a beautiful view of the Riverwalk. Meanwhile, our unit—booked through RCI with a trade, AND a higher cost—was half the size, overlooked a street where homeless individuals slept on benches, and felt like it was tucked away in a forgotten alley. To be fair, they do warn you about a nearby loud club—though they downplay how close it really is. In truth, there are two clubs sharing a building right next door, and while the noise wasn’t a major issue for us, the area felt very rundown and not particularly welcoming. Even finding the entrance to the hotel took some effort. Parking is another stressor—first come, first serve, so hopefully you arrive early or get lucky. While the accommodations were disappointing, I will say the front desk staff were kind. That said, the service was confusing at times—for instance, when we asked for a copy to be made, the attendant walked to the copier, was about to press the button, then suddenly changed her mind and told us we had to go to the second floor to do it ourselves. It felt unnecessarily complicated. All in all, I wouldn’t recommend this property—especially not for a trade. There are better places in San Antonio, and even paying out-of-pocket at a different hotel would likely yield a more pleasant experience.
As you can expect from a Wyndham property, you will get high pressure sales when checking in. They told me upon checking in that they don’t do house keeping, but someone tried barging into my room early one morning while I was sleeping. I had the safely lock on. The music in the surrounding clubs is so loud and does to at least 2am. They provide ear plugs and they are necessary. The patio has a nice view but the overlapping music from 4-5 different clubs makes it unpleasant. The walls a so thin, I could hear my neighbor burp. The riverwalk area is neat. I was here for a week for business and chose this property for the kitchen, proximity to work and the 1 bedroom. The kitchen was great and well stocked. The pots and pans were nice, the knives were sharp. The plumbing is old though and the sink doesn’t drain well. Free laundry is a perk! Lots of restaurants and night life around. I would recommend staying at a property in a different area of riverwalk—this place is way too loud.
We are staying in a 2 bedroom plus, which sleeps six There is a couch and dining chairs in the living area. There is nowhere for six people to sit comfortably. Also, the noise from the nightclub is horrible at night. I would never recommend this hotel.
Great location right on the riverwalk. friendly and helpful staff. loved the balcony in the evening to sit and watch the action when tired. close to everything. you do park in a ramp and pay extra for car but it was very reasonable. Our accommodations were very nice and comfortable. bed was super comfortable and we were so tired each night from all the action we slept like rocks. staff david,paul and sidney were great! We will be back!
Pros: The place is in a very unique and excellent location with very easy access to the river walk, shops and restaurant. They have n outdoor patio to seat and watch the evening while looking down at the river walk. Cons: The patio door often gets locked and won't open from the inside causing guess to walk all the way to the front desk for them to open. There it seems to be only about to employees in the building and if you need something, they one from the front desk is the person who handles everything. The cleaning around the hallways seems to be done only a few times through out the week. The location lacks of representation and it seems that Wyndham is placing all the attention to their second resort nearby.
Everything was to our satisfaction