酒店回复: Dear Lin, We are genuinely concerned to hear about the challenges you faced during your stay and understand how unsettling these experiences must have been. Guest comfort, safety, and cleanliness are priorities we take seriously, and your observations have been shared with our team to help improve our practices and ensure all guests feel secure and well cared for. While certain situations may have limitations in immediate resolution, your concerns have been shared with our team to improve hygiene standards and enhance guest safety. We hope you will consider returning in the future for a more comfortable stay that reflects the standards we strive to uphold.Sincerely,Hotel Management
1.0分
其他
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翻译提供方：Google
淋浴间的脏毛巾、桌子上的香烟烫痕、镜子上溅有东西。不推荐
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酒店回复: Dear Garren, We appreciate your feedback and sincerely regret that your stay did not meet the high standards of quality that we strive to provide. Cleanliness and maintenance are fundamental priorities for us, and we apologize that these aspects fell short during your visit. Your comments have been communicated to our housekeeping team to facilitate prompt improvements. We hope you will consider allowing us another opportunity to deliver a significantly enhanced experience in the future.Sincerely,Hotel Management
5.0分
其他
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翻译提供方：Google
好的
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酒店回复: Dear Eduardo, Thank you for your feedback! We appreciate you taking the time to share your thoughts. We are always looking for ways to enhance our guests’ experiences. We look forward to welcoming you back to Extended Stay America soon and providing an even better stay next time. Sincerely,Hotel Management
5.0分
其他
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This was by far the nicest hotel I've stayed at in Oregon. I've stayed from Portland to Salem to Vancouver to Beaverton and this place is very well maintained, clean, great bang for your buck. It's definitely worth the stay. Way to go Extended Stay
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酒店回复: Dear Guest, Thank you for taking the time to share such an uplifting review of Extended Stay America. It means a lot to know our efforts made a strong impression and contributed to a memorable visit. We’re thrilled that the overall experience stood out, and we truly appreciate your recognition of the value we strive to provide. We can’t wait to welcome you back for another great stay!Sincerely,Hotel Management
5.0分
其他
Front desk staff was friendly & helpful! Room was clean & perfect for the one night we were in town for.
1.0分
其他
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The floor was spongy, the sheets were dirty, the bathroom toilet had blood on it, the shower had a ring and hair on the bottom. The furniture and counter had damage. The carpet was gross. The trash cans outside were overflowing, and people were talking arguing in the parking lot late at night.
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酒店回复: Dear Guest, Dear Michael, thank you for taking the time to share your feedback. We are truly sorry for the unacceptable condition of your room and the disturbances you encountered during your stay. Cleanliness and guest comfort are top priorities, and it’s disappointing to learn we fell short in these areas. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective action. We genuinely regret the inconvenience this caused and appreciate you bringing it to our attention. We hope you’ll consider giving us another opportunity to provide a much-improved and comfortable experience in the future.Sincerely,Hotel Management
一切都很棒，干净整洁，员工也很友好，乐于助人。
设施老旧。打扫不干净。一股很浓的宠物异味。房间里到处是蜘蛛和蚂蚁。
出差地理位置方便
工作人员很友善，房间也很干净，非常满意。
太糟糕了。工作人员把床架扔了，差点砸到我。前台工作人员不负责任。酒店房间卫生极差。我们的皮肤都痒了。
淋浴间的脏毛巾、桌子上的香烟烫痕、镜子上溅有东西。不推荐
好的
This was by far the nicest hotel I've stayed at in Oregon. I've stayed from Portland to Salem to Vancouver to Beaverton and this place is very well maintained, clean, great bang for your buck. It's definitely worth the stay. Way to go Extended Stay
Front desk staff was friendly & helpful! Room was clean & perfect for the one night we were in town for.
The floor was spongy, the sheets were dirty, the bathroom toilet had blood on it, the shower had a ring and hair on the bottom. The furniture and counter had damage. The carpet was gross. The trash cans outside were overflowing, and people were talking arguing in the parking lot late at night.