酒店回复: Dear Lin, We are genuinely concerned to hear about the challenges you faced during your stay and understand how unsettling these experiences must have been. Guest comfort, safety, and cleanliness are priorities we take seriously, and your observations have been shared with our team to help improve our practices and ensure all guests feel secure and well cared for. While certain situations may have limitations in immediate resolution, your concerns have been shared with our team to improve hygiene standards and enhance guest safety. We hope you will consider returning in the future for a more comfortable stay that reflects the standards we strive to uphold.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
淋浴间的脏毛巾、桌子上的香烟烫痕、镜子上溅有东西。不推荐
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酒店回复: Dear Garren, We appreciate your feedback and sincerely regret that your stay did not meet the high standards of quality that we strive to provide. Cleanliness and maintenance are fundamental priorities for us, and we apologize that these aspects fell short during your visit. Your comments have been communicated to our housekeeping team to facilitate prompt improvements. We hope you will consider allowing us another opportunity to deliver a significantly enhanced experience in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Eduardo, Thank you for your feedback! We appreciate you taking the time to share your thoughts. We are always looking for ways to enhance our guests’ experiences. We look forward to welcoming you back to Extended Stay America soon and providing an even better stay next time. Sincerely,Hotel Management
1.0分
家庭亲子
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I didn't read any of the review so that was my fault but was just looking for a place that excepted pets. Wow was I in for a surprise.
My wife and I ended up cleaning the place with bleach and cleaners just for the floor and bathroom. I felt like the cleaning service just looked and didn't even try to clean. My wife was in the hotel cleaning services, and she was so upset at how it was not cleaned. I think I might get an infection from how dirty the floors where. Just uncomfortably disgusting. I would never recommend this place to anyone.
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酒店回复: Dear Juan, Thank you for sharing your experience with us. We are genuinely sorry for the disappointment you and your wife felt regarding the cleanliness of your accommodations. We understand how unsettling this must have been, especially given your wife’s professional background, and we sincerely apologize for the frustration and discomfort caused. Your concerns are being taken seriously, and we are reviewing our housekeeping practices to ensure higher standards are met. We hope you might allow us another chance in the future to provide a cleaner, safer, and more welcoming stay.Sincerely,Hotel Management
2.0分
其他
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A Sub-par Experience
We checked out after the first night. The property was filthy along outside stairs and platforms. Bathroom was in poor condition with filth in corners and along base of bathtub. Table and counter surfaces were stained and sticky. This property is sub-par, and needs maintenance and a major cleaning and a power washing of the stairs and landings. Just an overall lack of care and attention.
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酒店回复: Dear Gary,We sincerely apologize for the condition of the property and the cleanliness issues you encountered. This is far below the standard we strive to provide, and we understand how disappointing and frustrating this experience must have been. Your feedback regarding the bathroom, surfaces, and exterior areas has been shared with our management team to ensure immediate attention and improvements. While we regret that your stay was cut short, please be assured that we are committed to enhancing both our maintenance and cleaning practices. We hope you will consider giving us another opportunity in the future to deliver a much more comfortable, welcoming, and well-maintained stay.Sincerely,Hotel Management
1.0分
情侣出游
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1st staff member gave me an occupied room!
2nd staff member was kind, accommodating, embarrassed, thanked me for being kind, and needs to go to a better “hotel” (NOT) and grow into a management role!
NOT best choice unless you have no where else to sleep.
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酒店回复: Dear Sharon, Thank you for taking the time to share your experience. We sincerely apologize for the room assignment error and the frustration it caused. While we are glad our second team member was able to assist you with kindness and professionalism, we understand this does not make up for the initial inconvenience. Your feedback is important, and we are taking steps to ensure better training and processes to avoid similar issues in the future. We appreciate your patience and understanding, and we hope you will consider giving us another opportunity to provide a more seamless and comfortable stay next time.Sincerely,Hotel Management
一切都很棒，干净整洁，员工也很友好，乐于助人。
设施老旧。打扫不干净。一股很浓的宠物异味。房间里到处是蜘蛛和蚂蚁。
出差地理位置方便
工作人员很友善，房间也很干净，非常满意。
太糟糕了。工作人员把床架扔了，差点砸到我。前台工作人员不负责任。酒店房间卫生极差。我们的皮肤都痒了。
淋浴间的脏毛巾、桌子上的香烟烫痕、镜子上溅有东西。不推荐
好的
I didn't read any of the review so that was my fault but was just looking for a place that excepted pets. Wow was I in for a surprise.
My wife and I ended up cleaning the place with bleach and cleaners just for the floor and bathroom. I felt like the cleaning service just looked and didn't even try to clean. My wife was in the hotel cleaning services, and she was so upset at how it was not cleaned. I think I might get an infection from how dirty the floors where. Just uncomfortably disgusting. I would never recommend this place to anyone.
A Sub-par Experience
We checked out after the first night. The property was filthy along outside stairs and platforms. Bathroom was in poor condition with filth in corners and along base of bathtub. Table and counter surfaces were stained and sticky. This property is sub-par, and needs maintenance and a major cleaning and a power washing of the stairs and landings. Just an overall lack of care and attention.
1st staff member gave me an occupied room!
2nd staff member was kind, accommodating, embarrassed, thanked me for being kind, and needs to go to a better “hotel” (NOT) and grow into a management role!
NOT best choice unless you have no where else to sleep.