酒店回复: Thank you for your kind words! We're thrilled our staff was accommodating and friendly, and we're so glad you loved the soft beds and blankets—cloud-like comfort is what we aim for! We’ve shared your feedback with our team and look forward to welcoming you back for another cozy stay!Fast
4.0分
情侣出游
原文
翻译提供方：Google
没有意见
酒店回复: Thank you for taking the time to leave a great review !
5.0分
其他
I love that there is a bathroom in the main lobby. Travelers often need that after traveling. Everything was clean and in good condition.
酒店回复: Thank you so much for your uplifitng review of your stay
3.0分
其他
Very small rooms, shower was not very warm, bed was okay. Very thin walls and could hear the neighbors TV thru the walls. Breakfast was ok.
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酒店回复: I’m really sorry to hear your stay didn’t fully meet your expectations. We truly appreciate your feedback and are committed to making things better. A few things to address: You booked our NQ1 room, which is our standard single queen room. Next time, you might enjoy our suite option—it’s more spacious with a sofa bed for extra comfort. If you have any questions, please don’t hesitate to give us a call at the property; we’re always here to help.Regarding the noise, it’s possible it came from a connecting room, as those can sometimes be less soundproof. For your next stay, try requesting a non-connecting room to avoid this issue. On the shower temperature, I’ve checked our water heaters, and they seem to be functioning properly and set to the correct temperature. However, I’ve notified our maintenance team to investigate further and ensure everything is up to standard.Thank you again for your input, and we hope to make your next visit even better. Feel free to reach out if you have any other concerns!
5.0分
家庭亲子
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Quiet clean and comfortable. Fire alarm was chirping when we arrived to our original room, but they seemlessly moved us to a new room. Check in was online and easy. Just had to pick up a room key upon arrival.
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酒店回复: We are so happy you enjoyed your stay. Thank you for taking the time to leave positive comments about your visit with us.
5.0分
情侣出游
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When we arrived the check in was easy. Rooms spacious and the beds super comfy. Only issue was the floor was a little dirty although it looked clean after the shower walking around bare feet. My feet got really dirty I had to wash them before putting socks on. The facilities are great. We used the laundry. Continental breakfast was easy and quick.
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酒店回复: Thank you so much for your feedback and for choosing to stay with us! We’re thrilled to hear that check-in was smooth, the rooms felt spacious, and the beds were super comfy. It’s also great to know you found the facilities, like the laundry, and our continental breakfast convenient and easy.We’re truly sorry to hear about the issue with the floor. While it may have appeared clean, we understand how frustrating it must have been to notice dirt on your feet. We’ve shared your review with our housekeeping team to ensure they address this and prevent it from happening again. We’ll be taking a closer look to make sure our cleaning standards are consistently met.We hope you’ll give us another chance to provide a fully satisfying stay. If you have any other concerns or questions, please don’t hesitate to call us at the property—we’re here to help! Thank you again for your input, and we look forward to welcoming you back.
5.0分
情侣出游
Just stayed in an expensive hotel the night before. In many ways this was a better experience.
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酒店回复: Thank you for the kind words! We're thrilled to hear your stay with us outshone the pricier hotel. We’ve shared your feedback with our team to keep up the great work. Hope to welcome you back soon!
5.0分
情侣出游
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The hotel was great other than a guy who had 2 dogs in the room next to us and they barked and got crazy at various times.
This hotel is by the other major chain hotels in this area. This is just the last one and has some sketchy looking characters roaming that area.
But thankfully nothing in my truck was
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酒店回复: Thank you for your feedback and for choosing our hotel! We’re glad you enjoyed your stay overall. We’re sorry to hear about the disturbance from the dogs in the neighboring room. We strive to ensure a peaceful experience for all guests, and we’ve shared your comments with our team to better address pet-related noise in the future. If this happens again, please don’t hesitate to contact our front desk—we’d be happy to explore moving you to a quieter room.We’re proud to be the closest hotel to downtown Cheyenne, just steps from the State Capitol and lively outdoor summer concerts. We also take pride in providing a safe environment, with a well-monitored hotel and parking lot to ensure your peace of mind. We’re sorry you noticed some concerns in the area, but we’re glad to hear your belongings were secure. We hope to welcome you back for an even better stay!
4.0分
其他
Room was clean and spacious. Walks were very thin and you could hear every conversation in adjoining rooms all night.
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酒店回复: Thank you for your feedback! We’re glad you found the room clean and spacious. We’re sorry to hear noise from neighboring rooms affected your stay. While our walls are designed to minimize sound, we’ve noted your experience and will review it with our team. Next time, please feel free to contact the front desk—we’d be happy to explore moving you to a quieter room if needed. We hope to see you again soon!
设施简单，早餐一般。
工作人员非常乐于满足我们的需求。他们也非常友善。床和毯子非常柔软舒适，就像睡在云端一样。
没有意见
I love that there is a bathroom in the main lobby. Travelers often need that after traveling. Everything was clean and in good condition.
Very small rooms, shower was not very warm, bed was okay. Very thin walls and could hear the neighbors TV thru the walls. Breakfast was ok.
Quiet clean and comfortable. Fire alarm was chirping when we arrived to our original room, but they seemlessly moved us to a new room. Check in was online and easy. Just had to pick up a room key upon arrival.
When we arrived the check in was easy. Rooms spacious and the beds super comfy. Only issue was the floor was a little dirty although it looked clean after the shower walking around bare feet. My feet got really dirty I had to wash them before putting socks on. The facilities are great. We used the laundry. Continental breakfast was easy and quick.
Just stayed in an expensive hotel the night before. In many ways this was a better experience.
The hotel was great other than a guy who had 2 dogs in the room next to us and they barked and got crazy at various times.
This hotel is by the other major chain hotels in this area. This is just the last one and has some sketchy looking characters roaming that area.
But thankfully nothing in my truck was
Room was clean and spacious. Walks were very thin and you could hear every conversation in adjoining rooms all night.