酒店回复: Hello alexandra, We are sorry to hear about your experience at our hotel. Please rest assured that your feedback has been noted and will be shared with the team for their attention. If you have any further concerns, we recommend reaching out to our management team directly. Your comments will help us improve our services for all future guests.

酒店回复: Hello Regina, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.