酒店回复: Our apologies for failing to meet the required expectations of our choice brand. While we really appreciate your feedback, your experience will be shared with the leadership team of each department. Kind Regards
酒店回复: We truly apologize for any inconvenience, however as communicated we can not hold rooms with a invalid declined credit card. Once a card is found to be invalid the room is released. Kind Regards,
1.0分
其他
原文
翻译提供方：Google
床又旧又脏，简直糟透了。空调坏了，房间很热。
有史以来最糟糕的一晚睡眠。
飞行途中的班车服务和停车服务还不错，但算不上什么亮点。
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Philadelphia International Airport.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . A group participant dyed their hair not an employee. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Guest Services Clarion Hotel Philadelphia International Airport
3.0分
朋友出游
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Made a reservation for two rooms via Expidia, two months prior to the trip. They claim they only had one reservation and had to pay significantly more than the original reservation price(not allowed to post the rate of increase). Amazingly they found the other reservation 3 hours later and was told that I could only get a refund for unused reservation. That is terrible service. No one can explain how this happened. Would you trust them again with your bussiness? I am guessing no.
3.0分
其他
Getting off the elevator to check out I was greeted by a snake. A 12 inch or so baby snake . I don’t believe I need to say anything more.
2.0分
其他
The bathroom was dirty. The shower had been previously used dirt in tub, green toothpaste in sink ( my tooth paste is white), toothpaste spots on mirror.
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酒店回复: hank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Philadelphia International Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Linda BeckhamRooms Division Manager Clarion Hotel Philadelphia International Airport610-521-9600
4.0分
其他
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The staff was amazing there. The only thing I did not like was when we got to the room. We did see a lot of paint peeling on the ceiling. And when we got there in the room in the bathroom, there was only one shampoo one conditioner and it was booked for 2 adults So last night when we got back from the concert, we were to ask again for the conditioner and they had none.
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酒店回复: Your feedback will be shared with the team and we appreciate you sharing this will us. All room inspections should be thorough & the front desk fully stock. We apologize for any inconvenience.
5.0分
其他
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I've stayed here a few times and its always been nice and clean. The staff are always friendly and easily accommodates my extra linen requests. We loved the jacuzzi room we stayed in twice as well.
酒店回复: Thank You so much for your feedback and hope to see you again.
房间装修过了，比我上次来这里住的时候好多了，这次住得很愉快。
酒店位置离机场有一段距离，入住时发现大部分客人都是黑人，吓得晚上不敢出门，房间的味道很重
走廊里有异味，我房间的浴室里有蜘蛛之类的虫子，所以我不敢睡在床上，必须先检查一下。我没有遥控器，我什么也没说，因为时间太晚了。我有咖啡机，但没有咖啡可以煮。
我的一个朋友也住在另一个房间，她也有同样的问题，但至少我有热水，而她没有。
他们取消了我的预订，然后试图租给我一间非市场价的房间，房间里有床垫，暖气也坏了。工作人员一点忙都没帮上，而且我也不是唯一一个。显然他们超额预订了，而且在没有任何通知的情况下取消了所有到店付款的住宿。查看聊天
床又旧又脏，简直糟透了。空调坏了，房间很热。
有史以来最糟糕的一晚睡眠。
飞行途中的班车服务和停车服务还不错，但算不上什么亮点。
Made a reservation for two rooms via Expidia, two months prior to the trip. They claim they only had one reservation and had to pay significantly more than the original reservation price(not allowed to post the rate of increase). Amazingly they found the other reservation 3 hours later and was told that I could only get a refund for unused reservation. That is terrible service. No one can explain how this happened. Would you trust them again with your bussiness? I am guessing no.
Getting off the elevator to check out I was greeted by a snake. A 12 inch or so baby snake . I don’t believe I need to say anything more.
The bathroom was dirty. The shower had been previously used dirt in tub, green toothpaste in sink ( my tooth paste is white), toothpaste spots on mirror.
The staff was amazing there. The only thing I did not like was when we got to the room. We did see a lot of paint peeling on the ceiling. And when we got there in the room in the bathroom, there was only one shampoo one conditioner and it was booked for 2 adults So last night when we got back from the concert, we were to ask again for the conditioner and they had none.
I've stayed here a few times and its always been nice and clean. The staff are always friendly and easily accommodates my extra linen requests. We loved the jacuzzi room we stayed in twice as well.