酒店回复: Dear Daniela, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the inconveniences you encountered, especially with the bedding and the overall cleanliness. Your specific remarks about the elevators are also noted. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations in providing a premium experience. Moreover, we regret that the options at the Grab and Go breakfast were not to your liking. We will make a note of your feedback, as we always want to know how to improve our guest experience. Matters like these are taken seriously, and we are committed to addressing them with the relevant departments, as we are continually working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

酒店回复: Dear Guest, It is wonderful to hear that you enjoyed your stay and appreciated the service and cleanliness during your visit. The team at Extended Stay America works hard to provide a comfortable and welcoming environment for every guest, and your feedback means a lot to us. Thank you for sharing your kind words, and we look forward to hosting you again soon for another pleasant experience.Sincerely,Hotel Management

酒店回复: Dear Ericka, Thank you for choosing us. We are glad to hear that your stay met your expectations for a short visit and felt like a fair value for the rate. We appreciate your feedback as we look ways to enhance the overall guest experience. We are grateful for your patience and hope to welcome you back the next time you're in the area.Sincerely,Hotel Management

酒店回复: Dear HECTOR, We’re thrilled to hear you appreciated the attentiveness of our front desk team! At Extended Stay America, providing friendly and helpful service is something we take great pride in. Your kind words truly encourage our staff to continue delivering exceptional care. We will be sure to share your compliments with the receptionist. Thank you for taking the time to share your experience, and we look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management

酒店回复: Dear Gerardo, We’re thrilled to hear you enjoyed both the convenient location and the attentive service during your stay! It’s always our goal to provide a setting that’s both comfortable and easy to enjoy, and we’re glad we could deliver that for you. Thank you for sharing your experience, and we look forward to welcoming you back to Extended Stay America for another great visit.Sincerely,Hotel Management 

酒店回复: Dear Adriana, Thank you for your feedback. We’re glad that you found the accommodations suitable for a restful night. Your comments are appreciated and help us continue to improve the guest experience. We look forward to welcoming you again in the future.Sincerely,Hotel Management 

酒店回复: Dear Guest, Thank you for sharing your impressions with us. It is wonderful to hear that the location suited your needs and that our team made a positive impact on your stay. We are always committed to providing a welcoming and comfortable environment, and your observations will help guide our continued efforts to strengthen the guest experience. We appreciate you choosing to stay with us and hope we may have another opportunity to offer you a visit that feels even more enjoyable.Sincerely,Hotel Management