酒店回复: Dear Daniela, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the inconveniences you encountered, especially with the bedding and the overall cleanliness. Your specific remarks about the elevators are also noted. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations in providing a premium experience. Moreover, we regret that the options at the Grab and Go breakfast were not to your liking. We will make a note of your feedback, as we always want to know how to improve our guest experience. Matters like these are taken seriously, and we are committed to addressing them with the relevant departments, as we are continually working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

酒店回复: Dear Sonia, Thank you for providing your feedback regarding your recent stay at Extended Stay America. We are pleased that our hotel's location met your preferences during your visit. Your feedback is highly valued, and we look forward to the opportunity to welcome you back on your future travels to our city.Sincerely,Hotel Management

酒店回复: Dear Ericka, Thank you for choosing us. We are glad to hear that your stay met your expectations for a short visit and felt like a fair value for the rate. We appreciate your feedback as we look ways to enhance the overall guest experience. We are grateful for your patience and hope to welcome you back the next time you're in the area.Sincerely,Hotel Management

酒店回复: Dear HECTOR, We’re thrilled to hear you appreciated the attentiveness of our front desk team! At Extended Stay America, providing friendly and helpful service is something we take great pride in. Your kind words truly encourage our staff to continue delivering exceptional care. We will be sure to share your compliments with the receptionist. Thank you for taking the time to share your experience, and we look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management

酒店回复: Dear Gerardo, We’re thrilled to hear you enjoyed both the convenient location and the attentive service during your stay! It’s always our goal to provide a setting that’s both comfortable and easy to enjoy, and we’re glad we could deliver that for you. Thank you for sharing your experience, and we look forward to welcoming you back to Extended Stay America for another great visit.Sincerely,Hotel Management 

酒店回复: Dear Adriana, Thank you for your feedback. We’re glad that you found the accommodations suitable for a restful night. Your comments are appreciated and help us continue to improve the guest experience. We look forward to welcoming you again in the future.Sincerely,Hotel Management 

酒店回复: Dear Nicholas,We’re very sorry to hear about the condition of your bathroom, including the towels and shower area, and we sincerely apologize for the inconvenience this caused. Cleanliness is always a top priority, and your feedback will be shared with our housekeeping team right away. On a positive note, we’re glad you found the room itself clean and that the rest of your stay was pleasant. We hope you will allow us another opportunity to provide you with an entirely seamless experience.Sincerely,Hotel Management

酒店回复: Dear Kelly, It’s great to hear that our front desk team made your check-in experience so positive and that their teamwork stood out to you! We’re glad their efforts helped set a welcoming tone for your stay. We also value your feedback about the room and will use it as a reminder to keep attention to detail a priority. Thank you for choosing Extended Stay America, and we look forward to hosting you again soon.Sincerely,Hotel Management