酒店回复: Thank you for your great review! We're thrilled to hear that you had such an enjoyable stay. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
4.0分
朋友出游
Room and staff were good. Carpet is very heavily stained and interior felt cheap. It was fine for one night!
3.0分
其他
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Starting to look run down in rooms. Room smelled like pee and cat littler. Sheets and couch were stained. Staff was wonderful and no complaints about them. Hotel needs an upgrade not a lot staff can do to make dingy used look clean. Feel scammed in the price I paid. Will look at other hotel chains in future.
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酒店回复: Thank you for sharing your feedback. I am very sorry for the condition of your room. Odors and stains are not acceptable, and I have already addressed your comments with our housekeeping and maintenance teams to investigate and correct this.I appreciate your kind words about our staff. I am glad their service stood out, even though the room did not meet expectations.I understand your frustration, and I apologize that your stay did not feel like a good value. If you are open to it, I would appreciate the chance to speak with you directly so we can make this right.
5.0分
家庭亲子
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Property was exceptionally clean, very quiet for being fully sold out, beds were quite comfy, ac was wonderfully cool, front staff was very accommodating to my 2 room requests and 3 reservations for my kiddo's wedding. I would most definitely stay here again and the location is spot on for popular near by wedding venue.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed a quiet, comfortable stay during such a special occasion. It means a lot that you noticed the cleanliness, cool comfort, and our team’s efforts to make sure your room requests were accommodated. We’re honored to have been part of your kiddo’s wedding weekend and hope to welcome you back whenever you’re in the area again!
5.0分
其他
Very clean and friendly staff. Good breakfast. Mininum housekeeping but did take garbage when we set it out.
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酒店回复: Thank you for taking the time to share your feedback! We’re glad you enjoyed our clean rooms, friendly staff, and breakfast offerings. We appreciate you noting the limited housekeeping service—our team is always happy to remove trash or provide fresh linens upon request to ensure your comfort. We hope to welcome you back again soon!
5.0分
情侣出游
Friendly staff. Loved the option to order a frozen pizza that they made for us.
Clean room, felt recently updated.
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酒店回复: Thank you for the great feedback. I am glad to hear you enjoyed our friendly staff and the convenience of our made-to-order frozen pizzas. It is also wonderful to know your room felt clean and recently updated. We appreciate you choosing the Best Western Plus Isanti and hope to welcome you back again soon.
4.0分
其他
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Nice and spacious rooms and the lobby is huge. Breakfast is good and the staff are helpful.
The road noise outside is pretty loud. If it weren’t for that, I’d give it five stars.
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酒店回复: Thank you for your kind words and great feedback! I’m so glad you enjoyed our spacious rooms, breakfast, and helpful staff. We understand the nearby highway can occasionally be heard, and we truly appreciate your understanding. We hope to welcome you back for another great stay soon!
5.0分
其他
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check in was so easy and the front desk person was nice and seemed happy to visit with me for a few minutes. The room was clean and spacious and the air worked great. I loved the breakfast and coffee options saying that though they did run out of breakfast meat which was a little disappointing for the kids other than that i was good
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酒店回复: Thank you so much for sharing your experience! I’m glad to hear check-in was smooth and that our front desk team made you feel welcome. It’s great to know you enjoyed the clean, comfortable room and our breakfast and coffee options. I appreciate the note about the breakfast meat—we’ll be sure to keep a closer eye on restocking so everyone, especially the kids, can enjoy their favorites. We hope to see you again soon!
5.0分
其他
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Our 2nd home!
We stay here at least 4 times a year as we come up to visit our daughter and her family. We have never had any issues with our stay. Awesome staff!! Clean rooms. Well stocked bathroom!
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酒店回复: Thank you for being such a loyal guest! We love hearing that you stay with us whenever you visit your family and that our staff, clean rooms, and well-stocked bathrooms keep you coming back. We’ll be sure to share your kind words with the team. We look forward to welcoming you on your next trip!
2.0分
家庭亲子
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Looked nice outside and in the main lobby area. Our room was not clean-bathroom floor and shower were visibly dirty (popcorn/hair), as was the sink/countertop (whiskers/hair). Notified front desk staff right away and she said someone was coming up within 5 minutes to clean the bathroom-nobody ever showed up. We left for the wedding we were in town for and it was still unclean when we returned. Will never stay there again.
好的
Room and staff were good. Carpet is very heavily stained and interior felt cheap. It was fine for one night!
Starting to look run down in rooms. Room smelled like pee and cat littler. Sheets and couch were stained. Staff was wonderful and no complaints about them. Hotel needs an upgrade not a lot staff can do to make dingy used look clean. Feel scammed in the price I paid. Will look at other hotel chains in future.
Property was exceptionally clean, very quiet for being fully sold out, beds were quite comfy, ac was wonderfully cool, front staff was very accommodating to my 2 room requests and 3 reservations for my kiddo's wedding. I would most definitely stay here again and the location is spot on for popular near by wedding venue.
Very clean and friendly staff. Good breakfast. Mininum housekeeping but did take garbage when we set it out.
Friendly staff. Loved the option to order a frozen pizza that they made for us.
Clean room, felt recently updated.
Nice and spacious rooms and the lobby is huge. Breakfast is good and the staff are helpful.
The road noise outside is pretty loud. If it weren’t for that, I’d give it five stars.
check in was so easy and the front desk person was nice and seemed happy to visit with me for a few minutes. The room was clean and spacious and the air worked great. I loved the breakfast and coffee options saying that though they did run out of breakfast meat which was a little disappointing for the kids other than that i was good
Our 2nd home!
We stay here at least 4 times a year as we come up to visit our daughter and her family. We have never had any issues with our stay. Awesome staff!! Clean rooms. Well stocked bathroom!
Looked nice outside and in the main lobby area. Our room was not clean-bathroom floor and shower were visibly dirty (popcorn/hair), as was the sink/countertop (whiskers/hair). Notified front desk staff right away and she said someone was coming up within 5 minutes to clean the bathroom-nobody ever showed up. We left for the wedding we were in town for and it was still unclean when we returned. Will never stay there again.