As soon as I walked into the room there was a live cockroach on the floor. Couldn't get any channels on cable tv
展开
酒店回复: Thank you for taking the time to share your experience with us. We're sorry to hear that your stay was marred by the presence of a cockroach and hair on the comforter - we strive to provide a clean and comfortable environment for our guests. We apologize for the inconvenience and disappointment caused.Regarding the TV issue, we've had some guests experience problems with channel reception. I apologize for the frustration this caused, especially after a long drive. Our team is working to resolve these issues as quickly as possible.We appreciate your feedback and hope you'll give us another chance to serve you better in the future. Best wishes,KalisaComfort Inn and Suites Dothan
5.0分
其他
展开
This hotel was great. All the staff were amazing. Jessica was awesome. This has to be one of the best staffed hotels. The maintenance man even helped me put batteries in my granddaughters toy. I just cant say enough about my stay. I will return to it.
展开
酒店回复: Thank you so much for leaving us an awesome review with the adorable picture! We are so happy to hear that your stay was amazing and that Jessica and our maintenance man Junior really made an impact! Our team will be so happy to hear that you appreciated their customer service! We hope the little one had an amazing birthday and we look forward to hosting you again in the future. Best wishes, KalisaComfort Inn and Suites Dothan
4.0分
商务出差
展开
Room seemed clean. staff was courteous, but... Toilet would run for 8 - 10 minutes after each use and would sometimes run on its own. Reported to front desk. Two young roaches had just hatched out, dispatched same and reported to front desk. Reserved a room for three adults, only enough linens and bed clothes for two. Had to carry and make up our own.
展开
酒店回复: We appreciate the time you took to share your thoughts about your recent stay with us. We are glad that our front desk staff was courteous and you found your room to be clean. However, we're sorry to hear about your experience with the toilet, roaches and the lack of extra linens. We understand the importance of maintaining a clean and comfortable environment for our guests, and we apologize for any inconvenience this may have caused you. Your feedback is essential in helping us improve, and we'll ensure that our housekeeping and maintenance team is made aware of these concerns.Thank you again for your thoughtful comments. We hope for the opportunity to host you again.Best wishes,KalisaComfort Inn and Suites Dothan
1.0分
家庭亲子
展开
Found used needles in room while traveling with three young children. Staff was super nice and concerned but ultimately couldn’t compensate us despite this dangerous and dirty situation.
4.0分
其他
All staff was friendly and helpful. Located near lots of shopping and dining.. Rooms were clean.
3.0分
情侣出游
展开
The desk girl was very friendly, lobby is very nice! Room was not cool when we came in, but turned AC on. Walked next door to Cracker Barrel for dinner n room was cool when we came back. Mini fridge kept drink cold. Microwave sparked after seconds, so made front desk lady aware of issue. Bathroom needs some attention! Toilet stain n mold around tub caulk. Bed was comfortable and we slept well. Waffle at breakfast with coffee was very nice!verYyNICE.nice
展开
酒店回复: Thank you for taking the time to share your detailed feedback about your stay with us! We're glad to hear that our desk staff were friendly and that you enjoyed the lobby and breakfast. We apologize for the issues you experienced with the room temperature, microwave, and bathroom cleanliness. We'll make sure to address these issues and ensure that our rooms are properly maintained. Specifically, we'll look into the microwave issue and have our housekeeping team review our cleaning protocols to prevent any future issues with bathroom cleanliness. We appreciate you bringing these issues to our attention and hope to have the opportunity to serve you better in the future.
5.0分
其他
Every time I come to the hotel I always have a very pleasant friendly experience
2.0分
其他
We found a roach in the bathroom when my son was in there. It was hair in the shower and the tub wasn’t clean at all. The floors were not clean at all.
展开
酒店回复: Dear Michele,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with cleanliness in your room, including the presence of a roach, hair in the shower, and unclean floors and tub.We take these concerns seriously and will investigate to ensure our cleaning protocols are met. We deeply apologize for the issues you experienced, and we hope for an opportunity to provide you with a better experience in the future. Best wishes,KalisaComfort Inn and Suites
2.0分
其他
展开
I have a handicap bathroom because of my health, and I was unable to even take a shower because the showerhead was so gross with mold and dirt. I took a picture and showed it to the girl when I checked out that morning. Needless to say I will never return.
展开
酒店回复: Dear Joyce,We're deeply sorry to hear about the condition of the showerhead in your accessible bathroom. We understand the importance of maintaining clean and safe facilities, especially for our guests with specific needs.We'll thoroughly investigate this incident and take immediate action to ensure our bathrooms meet the highest standards of cleanliness.Thank you for bringing this to our attention. We appreciate your feedback and will strive to provide a better experience for all guests.Best Wishes,KalisaComfort Inn and Suites
3.0分
情侣出游
No housekeeping every day is a problem. Need to ask for fresh towels and toilet paper is an issue for me
展开
酒店回复: Dear Bassam,Thank you for taking the time to leave us a review and share your concerns. We apologize that daily housekeeping wasn't provided as expected. We'll review our housekeeping schedule to ensure it meets our guests' needs.Regarding fresh towels and toilet paper, we apologize for the inconvenience. We'll make sure to provide clear instructions for requesting these amenities or consider adjusting our service to better meet guest expectations.Thank you for your feedback. We hope to see you again.Best Wishes,KalisaComfort Inn and Suites
As soon as I walked into the room there was a live cockroach on the floor. Couldn't get any channels on cable tv
This hotel was great. All the staff were amazing. Jessica was awesome. This has to be one of the best staffed hotels. The maintenance man even helped me put batteries in my granddaughters toy. I just cant say enough about my stay. I will return to it.
Room seemed clean. staff was courteous, but... Toilet would run for 8 - 10 minutes after each use and would sometimes run on its own. Reported to front desk. Two young roaches had just hatched out, dispatched same and reported to front desk. Reserved a room for three adults, only enough linens and bed clothes for two. Had to carry and make up our own.
Found used needles in room while traveling with three young children. Staff was super nice and concerned but ultimately couldn’t compensate us despite this dangerous and dirty situation.
All staff was friendly and helpful. Located near lots of shopping and dining.. Rooms were clean.
The desk girl was very friendly, lobby is very nice! Room was not cool when we came in, but turned AC on. Walked next door to Cracker Barrel for dinner n room was cool when we came back. Mini fridge kept drink cold. Microwave sparked after seconds, so made front desk lady aware of issue. Bathroom needs some attention! Toilet stain n mold around tub caulk. Bed was comfortable and we slept well. Waffle at breakfast with coffee was very nice!verYyNICE.nice
Every time I come to the hotel I always have a very pleasant friendly experience
We found a roach in the bathroom when my son was in there. It was hair in the shower and the tub wasn’t clean at all. The floors were not clean at all.
I have a handicap bathroom because of my health, and I was unable to even take a shower because the showerhead was so gross with mold and dirt. I took a picture and showed it to the girl when I checked out that morning. Needless to say I will never return.
No housekeeping every day is a problem. Need to ask for fresh towels and toilet paper is an issue for me