Found used needles in room while traveling with three young children. Staff was super nice and concerned but ultimately couldn’t compensate us despite this dangerous and dirty situation.
4.0分
其他
All staff was friendly and helpful. Located near lots of shopping and dining.. Rooms were clean.
3.0分
情侣出游
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The desk girl was very friendly, lobby is very nice! Room was not cool when we came in, but turned AC on. Walked next door to Cracker Barrel for dinner n room was cool when we came back. Mini fridge kept drink cold. Microwave sparked after seconds, so made front desk lady aware of issue. Bathroom needs some attention! Toilet stain n mold around tub caulk. Bed was comfortable and we slept well. Waffle at breakfast with coffee was very nice!verYyNICE.nice
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酒店回复: Thank you for taking the time to share your detailed feedback about your stay with us! We're glad to hear that our desk staff were friendly and that you enjoyed the lobby and breakfast. We apologize for the issues you experienced with the room temperature, microwave, and bathroom cleanliness. We'll make sure to address these issues and ensure that our rooms are properly maintained. Specifically, we'll look into the microwave issue and have our housekeeping team review our cleaning protocols to prevent any future issues with bathroom cleanliness. We appreciate you bringing these issues to our attention and hope to have the opportunity to serve you better in the future.
5.0分
其他
Every time I come to the hotel I always have a very pleasant friendly experience
2.0分
其他
We found a roach in the bathroom when my son was in there. It was hair in the shower and the tub wasn’t clean at all. The floors were not clean at all.
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酒店回复: Dear Michele,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with cleanliness in your room, including the presence of a roach, hair in the shower, and unclean floors and tub.We take these concerns seriously and will investigate to ensure our cleaning protocols are met. We deeply apologize for the issues you experienced, and we hope for an opportunity to provide you with a better experience in the future. Best wishes,KalisaComfort Inn and Suites
2.0分
其他
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I have a handicap bathroom because of my health, and I was unable to even take a shower because the showerhead was so gross with mold and dirt. I took a picture and showed it to the girl when I checked out that morning. Needless to say I will never return.
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酒店回复: Dear Joyce,We're deeply sorry to hear about the condition of the showerhead in your accessible bathroom. We understand the importance of maintaining clean and safe facilities, especially for our guests with specific needs.We'll thoroughly investigate this incident and take immediate action to ensure our bathrooms meet the highest standards of cleanliness.Thank you for bringing this to our attention. We appreciate your feedback and will strive to provide a better experience for all guests.Best Wishes,KalisaComfort Inn and Suites
3.0分
情侣出游
No housekeeping every day is a problem. Need to ask for fresh towels and toilet paper is an issue for me
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酒店回复: Dear Bassam,Thank you for taking the time to leave us a review and share your concerns. We apologize that daily housekeeping wasn't provided as expected. We'll review our housekeeping schedule to ensure it meets our guests' needs.Regarding fresh towels and toilet paper, we apologize for the inconvenience. We'll make sure to provide clear instructions for requesting these amenities or consider adjusting our service to better meet guest expectations.Thank you for your feedback. We hope to see you again.Best Wishes,KalisaComfort Inn and Suites
5.0分
其他
The indoor pool is the reason we came but it IS NOT heated and was as cold as spring water. Other than that it’s a good hotel.
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酒店回复: Dear Austin,Thank you for sharing your feedback about your stay. We're glad you found our hotel to be a good choice, despite the issues you encountered with our indoor pool.We are sorry to hear that the pool wasn't properly heated and was too cold for your comfort. We'll take note of this feedback and consider our options for how to remedy this issue as we move forward.Thank you again for choosing us, we hope to have the opportunity to serve you better in the future.Best Wishes,KalisaComfort Inn and Suites
1.0分
其他
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Nasty
When I got to the hotel, the gentleman was very nice. His name was Jordan and he was very professional and friendly. I let him know that my ring was dirty and he offered to clean it and I told him maybe the next day somebody could clean it. There was bathwater in the tub and it was dirty, and there was still food in the refrigerator from the guest before us. There was something red all over the blanket on the bed. The next day when I asked the lady at the front desk to have somebody clean it, she was very rude and unprofessional. And nobody ever cleaned the room while I was there.
5.0分
其他
The room was clean, comfy and updated. The shower was roomy and the water was hot and had amazing pressure. The bed was soft and very clean.
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酒店回复: Dear Shamieka,Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you enjoyed your stay with us, particularly the cleanliness and comfort of your room. We're proud of our newly updated rooms, and it's great to know that you appreciated the details, like the spacious shower and plush bed.We hope to welcome you back soon!Best Wishes,KalisaComfort Inn and Suites
Found used needles in room while traveling with three young children. Staff was super nice and concerned but ultimately couldn’t compensate us despite this dangerous and dirty situation.
All staff was friendly and helpful. Located near lots of shopping and dining.. Rooms were clean.
The desk girl was very friendly, lobby is very nice! Room was not cool when we came in, but turned AC on. Walked next door to Cracker Barrel for dinner n room was cool when we came back. Mini fridge kept drink cold. Microwave sparked after seconds, so made front desk lady aware of issue. Bathroom needs some attention! Toilet stain n mold around tub caulk. Bed was comfortable and we slept well. Waffle at breakfast with coffee was very nice!verYyNICE.nice
Every time I come to the hotel I always have a very pleasant friendly experience
We found a roach in the bathroom when my son was in there. It was hair in the shower and the tub wasn’t clean at all. The floors were not clean at all.
I have a handicap bathroom because of my health, and I was unable to even take a shower because the showerhead was so gross with mold and dirt. I took a picture and showed it to the girl when I checked out that morning. Needless to say I will never return.
No housekeeping every day is a problem. Need to ask for fresh towels and toilet paper is an issue for me
The indoor pool is the reason we came but it IS NOT heated and was as cold as spring water. Other than that it’s a good hotel.
Nasty
When I got to the hotel, the gentleman was very nice. His name was Jordan and he was very professional and friendly. I let him know that my ring was dirty and he offered to clean it and I told him maybe the next day somebody could clean it. There was bathwater in the tub and it was dirty, and there was still food in the refrigerator from the guest before us. There was something red all over the blanket on the bed. The next day when I asked the lady at the front desk to have somebody clean it, she was very rude and unprofessional. And nobody ever cleaned the room while I was there.
The room was clean, comfy and updated. The shower was roomy and the water was hot and had amazing pressure. The bed was soft and very clean.