Very tired looking and feeling room. Smelled like cigarette smoke that someone tried to cover up with an unappealing scented spray.
The person who checked me in couldn't find my reservation for several minutes and then took several more minutes to finish process.
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酒店回复: Dear Guest,Thank you for taking the time to share your comments. We sincerely regret that your accommodation and the delay during check-in do not reflect the standards we strive to maintain. We work hard to provide a clean, attentive, and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
3.0分
其他
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The place was quiet, but outdated. This Extended stay does not have anything in any of the kitchens. You can walk a block to the next Extended stay to get your morning coffee. I did find out at checkout that you can get kitchen items from the nearby Extended stay and bring back to your room.
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酒店回复: Dear Guest, We appreciate you taking the time to share your feedback and are sorry that the room felt outdated and that the kitchen lacked in-room amenities during your stay. To maintain cleanliness, our cookware is kept at the front desk and can be requested at any time, and we regret this was not explained clearly at check-in. On a positive note, we’re pleased to hear that you found the property quiet, and we hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Management
3.0分
情侣出游
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Place had a horrible smell. Signs say no smoking throughout the building yet stepping off the elevator at second floor the hallways had distinct cigarette smoke smell. Walked into our room and the window was half open and the room had faint cigarette smell.
Not impressed with property and area around it. Will not be using Extended Stay America any longer.
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酒店回复: Dear Roger, Thank you for taking the time to share your review with us. We’re sorry your visit did not meet expectations, especially regarding the smell of smoke and the overall impression of the property. While our rooms are designated non-smoking, it appears this policy was not consistently enforced, and we regret the lingering scent you encountered. Your comments have been shared with our team to improve housekeeping and ensure stricter adherence to our smoke-free policy. We hope you will allow us another opportunity to provide a more pleasant and comfortable visit.Sincerely,Hotel Management
1.0分
其他
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Only one bar of soap for couple for two nights. Key card stopped working after first morning, had to call and wait to get let into the building at night. After getting let in, card was “fixed” but still didn’t let us in room. Employee just let us into our room without any proof of ID, still did not fix card. We were unable to leave and return as card didn’t work. Whole building had odd smells, heat was on in the room when we got there despite it being in the upper 70’s.
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酒店回复: Dear Brady, We’re sorry to learn that several aspects of your stay didn’t go as smoothly as you anticipated. Your comments regarding room access, amenities, and overall environment have been noted and will be shared with our team to ensure better experiences moving forward. We appreciate your patience and hope you’ll give us another opportunity to make things right. Take care!Sincerely,Hotel Management
1.0分
其他
Very noisy and disruptive guests with children. Front desk woman had an attitude and was rude.
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酒店回复: Dear Otto, We are truly sorry to hear about the disruption caused during your stay and the impression left by our team member. While some situations involving other guests may be challenging to control, we fully understand how important a peaceful environment and respectful service are for an enjoyable visit. Please be assured that we are addressing these matters to prevent similar experiences in the future. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to provide the comfortable and welcoming stay you deserve.Sincerely,Hotel Management
5.0分
家庭亲子
We only stayed overnight, but the kitchen was clean and everything was in order!
1.0分
其他
$375, more like $3.75 a night
Room smelled like a wet towel. Only garbage was in the bathroom. Tv did not work
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酒店回复: Dear Kim,We apologize that the condition of your room did not meet your expectations. This is not the type of experience we want guests to encounter. We’ve shared your feedback with our team so these concerns can be addressed, and future stays are more comfortable and consistent with the standards we strive to maintain. We appreciate you bringing these matters to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
5.0分
其他
A lot of room for the money. Like Embassy Suites for a third the price.
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酒店回复: Dear James, Thank you for choosing Extended Stay America and for your review. We’re delighted to know you found your stay to be a great value and appreciated the spacious accommodations. Providing guests with comfort and convenience at a reasonable price is something we strive for, and it’s wonderful to hear we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back and ensuring your next visit is just as enjoyable.Sincerely,Hotel Management
住宿条件很好。我推荐它的价格。厨房宽敞，必要的工具可以免费借用，可以做简单的饭菜。
一大早要办理入住，所以打了两次电话确认可以，但是柜台没人。一大早我不得不在外面的停车场等了几个小时。
艰难的
Very tired looking and feeling room. Smelled like cigarette smoke that someone tried to cover up with an unappealing scented spray.
The person who checked me in couldn't find my reservation for several minutes and then took several more minutes to finish process.
The place was quiet, but outdated. This Extended stay does not have anything in any of the kitchens. You can walk a block to the next Extended stay to get your morning coffee. I did find out at checkout that you can get kitchen items from the nearby Extended stay and bring back to your room.
Place had a horrible smell. Signs say no smoking throughout the building yet stepping off the elevator at second floor the hallways had distinct cigarette smoke smell. Walked into our room and the window was half open and the room had faint cigarette smell.
Not impressed with property and area around it. Will not be using Extended Stay America any longer.
Only one bar of soap for couple for two nights. Key card stopped working after first morning, had to call and wait to get let into the building at night. After getting let in, card was “fixed” but still didn’t let us in room. Employee just let us into our room without any proof of ID, still did not fix card. We were unable to leave and return as card didn’t work. Whole building had odd smells, heat was on in the room when we got there despite it being in the upper 70’s.
Very noisy and disruptive guests with children. Front desk woman had an attitude and was rude.
We only stayed overnight, but the kitchen was clean and everything was in order!
$375, more like $3.75 a night
Room smelled like a wet towel. Only garbage was in the bathroom. Tv did not work
A lot of room for the money. Like Embassy Suites for a third the price.