酒店回复: Dear Heather, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and lack of courtesy you encountered during your stay. What you described is far from the standard we aim to uphold, and we understand how frustrating and disappointing it must have been. Your concerns have been shared with the appropriate teams to address the service and cleanliness issues. While limitations may arise, we are committed to making meaningful improvements. We hope you will consider giving us another opportunity in the future to offer a more respectful and comfortable stay that you deserve.Sincerely,Hotel Management
酒店回复: Dear Brian, We sincerely regret that your visit began under such challenging circumstances. Providing a secure and welcoming environment is our top priority, and it is clear we did not meet those expectations. We take delays in assistance and concerns about the surroundings very seriously and will review them promptly. We understand how disappointing this must have been and apologize for the inconvenience and discomfort caused. Your feedback is invaluable as we strive for meaningful improvements. We hope you will consider giving us another chance to deliver the experience you deserve.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for sharing your experience. We understand how upsetting it must have been to arrive and find that your room did not meet your expectations of a smoke-free environment. While some guests do not always follow guidelines, ensuring a clean and comfortable space remains our priority. We regret that the measures taken did not fully resolve the issue and that alternative accommodations were unavailable. Your feedback is essential and will help guide how similar situations are managed. We appreciate your comments and hope to provide a better experience.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the issues you encountered with the cleanliness and property conditions. Maintaining a fresh, comfortable environment is important to us, and we are actively addressing your concerns with our team to ensure improvements are made. While we strive to provide excellent value at our price point, we understand some aspects fell short of your expectations. Your comments help us identify areas for improvement, and we are committed to enhancing our guest experience. We would love the opportunity to welcome you back and provide the comfortable, well-maintained stay you deserve. Sincerely,Hotel Management
酒店回复: Dear Shawn, Thank you for sharing your experience with us. We sincerely regret that your visit did not meet your expectations. Please accept our apologies for the disruption caused by the smoke and for any discomfort you experienced with the accommodations. Ensuring a safe, restful, and welcoming environment for all our guests is always a top priority, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable and will be shared with our team so we can improve in these areas. We are committed to making meaningful changes and look forward to the opportunity to serve you better in the future.Sincerely, Hotel Management
酒店回复: Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about the conditions you described and the distress they caused during your visit. What you encountered does not reflect the standards we aim to uphold. Your concerns have been taken seriously and shared with the appropriate teams for prompt review. Providing a clean, safe, and respectful environment is our top priority, and we regret that your stay did not reflect this commitment. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
经理老板非常可恶，房间非常脏，墙上有食物，灰尘很多，有蟑螂和老鼠，如果你抱怨，他们会把你赶出去
展开
酒店回复: Dear Guest, We are sorry that your stay did not reflect the standards we aim to uphold. The conditions you described are concerning, and we take such matters seriously. Every guest deserves to feel respected and comfortable, and we regret that this was not the case during your visit. We are committed to providing a clean and welcoming environment, and your comments will be addressed internally to help us improve. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
很累的酒店。
展开
酒店回复: Dear Tomas,Thank you for sharing your feedback with us. We are truly sorry you found the hotel to be in a worn condition. We understand how important a well-maintained environment is for our guests' comfort. Your comments are invaluable as we continuously work to enhance our property and services. We appreciate your input and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
展开
Horrible experience, hair found in shower wall before our shower. Old food in fridge with eggs. Found dirt all over bead frame over head. Floor and carpet was sticky when we entered, not cleaned at all. Heard loud banging on door twice and believed somebody was trying to break in. Felt unsafe and left at 1am to sleep in car somewhere else. Found out next day I got two separate charges for two rooms when I only paid for 1 room still awaiting response from hotel. Will never bring my family here again.
展开
酒店回复: Dear Paul, Thank you for sharing your experience with us. We regret that your stay left you feeling uncomfortable and unsafe, as this is never the impression we want to leave with our guests. Cleanliness and security are both top priorities for us, and our team inspected the room and found everything in proper condition. We also want to assure you that we have security personnel on-site around the clock to help maintain a safe environment for all guests. If there is anything you wish to discuss, we encourage you to reach out directly to us so we can resolve any concerns you have. We value your feedback as it helps guide our ongoing efforts to improve.Sincerely,Hotel Management
干净、安静，房间也很大。除了没找到吹风机之外，没什么可抱怨的。不知道是不是没提供，当时太累了，也没多想就睡着了。
前台接待不热情，酒店里弥漫着一股怪味。不过房间里没有那种味道。
床边的地板上铺着纸巾，上面有硬邦邦的污渍，床单拉开后有毯子碎屑，床垫套上有一处红色污渍，透过床单都能看到。联系前台时，他没有道歉，说我不得不把床弄脏，把脏床单拿来，然后我才整理床铺。他很粗鲁，对这种情况毫无同情心。淋浴时，底部的浴帘发霉又脏，浴缸在淋浴时无法排水，其中一条毛巾很脏。
第二天，经理擦干了衣服，但道了歉。房间和酒店里都没有吹风机，早餐是装在棕色袋子里的松饼。
超级危险，不安全
我甚至没能入住这家酒店。我到的时候，正好有警车过来处理一些事件。我进去了，但前台什么地方都没人，我等了半个多小时。停车场里还有一群人在聚会。说实话，我觉得不安全，所以我就离开了。
我本来应该订一间无烟房，结果一开门就闻到一股浓重的烟味。我告诉了前台，他们就去房间里喷了些除臭剂。后来我出去吃饭，回来后发现烟味更重了，简直要烧到我的喉咙和鼻子里了。我根本没法再住那间房了。酒店无法提供任何可接受的住宿条件。我理解有些客人会违反禁烟规定，但这种情况发生时，房间需要彻底清洁，去除异味。
还行，但不如以前了……
大多数经济实惠的酒店/汽车旅馆（每晚75美元到125美元）的条件、舒适度和“服务态度”都每况愈下。前台的年轻女士很友善，乐于助人，这是我唯一能说的正面评价。虽然酒店是无烟酒店，但大多数地方都能闻到烟味。整体来说，酒店设施陈旧，需要翻新。
房间里弥漫着烟味和**味。走廊很简陋，床也不舒服，我们为了能睡个好觉提前一晚退房了。每个入口附近都有人在抽烟，走廊也很昏暗。整个房间都弥漫着烟味。
发霉的肉dkjuuu
这地方到处都是霉菌、霉斑和真菌！我和家人住了一天，它就几乎扩大了三倍。我告诉了管理层，他们当着我的面嘲笑我……我去洗衣服，情况更糟了！！
经理老板非常可恶，房间非常脏，墙上有食物，灰尘很多，有蟑螂和老鼠，如果你抱怨，他们会把你赶出去
很累的酒店。
Horrible experience, hair found in shower wall before our shower. Old food in fridge with eggs. Found dirt all over bead frame over head. Floor and carpet was sticky when we entered, not cleaned at all. Heard loud banging on door twice and believed somebody was trying to break in. Felt unsafe and left at 1am to sleep in car somewhere else. Found out next day I got two separate charges for two rooms when I only paid for 1 room still awaiting response from hotel. Will never bring my family here again.