酒店回复: Dear Marisol, Thank you for your feedback. We are sorry that the condition of your room and the amenities provided did not meet acceptable standards. The cleanliness concerns you described are deeply concerning and fall far below the experience we want for our guests. Your comments regarding housekeeping will be shared with our team so improvements can be made. Additionally, your input regarding our breakfast will be shared with the appropriate leaders, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
非常好
1.0分
家庭亲子
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Despite finding dirty underware with bacon in them under the bed, the microwaves still had cheese in it from the last guests. The best was a out as flimsey as cardboard and you know that breakfast they SAY THEY HAVE? Well its coffee.
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酒店回复: Dear aimee, Thank you for bringing these concerns to our attention. We sincerely regret the condition of the room and the disappointment you experienced with the advertised breakfast. Our complimentary breakfast is a grab-and-go style offering a quick and convenient start to the day. We appreciate your input as we seek ways to enhance the guest experience. Additionally, cleanliness and comfort are meant to be the foundation of every visit, and your comments will be shared with our housekeeping team to ensure meticulous preparation of each room for our esteemed guests. We hope you might reconsider in the future and allow us the chance to provide an experience that is far more comfortable and reflective of the standards our guests deserve.Sincerely,Hotel Management
4.0分
其他
Good parking. Hotel a bit dated but was comfortable. My room had a small kitchen included with fridge and oven.
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酒店回复: Dear Andrew, Thank you for your review. We’re glad you enjoyed the convenient parking and the added benefit of having a kitchen in your room. While some aspects of the property may feel a little dated, it’s great to know you were able to settle in and feel at ease. We look forward to welcoming you back to Extended Stay America and making your next visit even more enjoyable.Sincerely,Hotel Management
2.0分
商务出差
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Below Average
The hotel needs some serious renovations & cleaning services. Front desk bored & barely spoke to me. I didn’t even get a hello, hi, welcome :). Good for a night as a one person, definitely not for a family stay.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We regret that your experience did not reflect the welcoming environment we strive to provide, and we appreciate your perspective on areas that need improvement. Your comments will be shared with our team so we can work on enhancing both our service and facilities. We value your input and hope you will consider giving us another opportunity to offer a more enjoyable stay.Sincerely,Hotel Management
3.0分
其他
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The place stinks
The room we got was definitely not the one i booked the didn't have hard wood floors the carpet was nasty the room and hotel stinks. The grab and go breakfast was a joke a muffin and coffee. The rooms could be really nice with some updates. Pictures on are very misleading.
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酒店回复: Dear Amanda, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. Further, we regret that our breakfast choices did not meet your expectations. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
1.0分
其他
Nope
Gross. Pull out bed had old gross water bottle and fruit looops all over it. Stained floor. Not good
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酒店回复: Dear Correen, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area to experience our exceptional hospitality. Sincerely,Hotel Management
这地方太恶心了！
前台的人既不打招呼，也什么都不说！
我跟两个人打过交道，他们俩都没说一句话。当我告诉他们我的马桶冲不了水，炉子也很脏的时候，他们一句话都没说。那个人只记下了我的房间号。
我离开了酒店10个小时，他们修好了马桶，但炉子还是原样。我可有照片作证！
第二天我退房的时候，我说炉子太脏了。烤箱里积了好多污垢，从来没清理过。他还是什么都没说，就收走了我的房卡。这完全不能接受！！！！！
浴缸周围的霉菌也让人没想到。
我开了7个小时的车，本来打算泡个热水澡放松一下，结果浴缸根本没有塞子，而且还有霉菌。
我一到酒店就非常失望。我当时刚参加完我姐夫的葬礼，一整天下来已经筋疲力尽了。由于家里发生了一些意想不到的情况，我第一晚没能入住，这让我很遗憾。我最终在预订的第二天凌晨5点才终于能去休息一下。然而，帮我办理入住手续的女士告诉我，我的预订被取消了，并且没有退款。第一晚因为我没能入住所以被取消了，没有退款，这个我能理解，但是第二晚为什么也要无故取消呢？我当时已经非常疲惫了，站在那里……
酒店极度陈旧，房间有一股刺鼻的异味，家具非常陈旧，床也很不舒服，简直没办法睡觉，感觉浑身上下难受，会被小虫子咬。洗手间的水池出水口是生锈的，房间地板地毯很脏，有明显的污渍，厕所的地板很粘，卫生状况很糟糕👎我们本来订了四晚，后来要求携程帮忙申请退款，实在是没办法住下去！极度糟糕的体验！
糟糕透了
沙发床上沾满了血迹，脏得要命，电线都从沙发床上垂下来，床很脏，地板很粘，地毯也很脏。他们不应该提供早餐。他们只提供咖啡、面包和法棍面包。
非常好
Despite finding dirty underware with bacon in them under the bed, the microwaves still had cheese in it from the last guests. The best was a out as flimsey as cardboard and you know that breakfast they SAY THEY HAVE? Well its coffee.
Good parking. Hotel a bit dated but was comfortable. My room had a small kitchen included with fridge and oven.
Below Average
The hotel needs some serious renovations & cleaning services. Front desk bored & barely spoke to me. I didn’t even get a hello, hi, welcome :). Good for a night as a one person, definitely not for a family stay.
The place stinks
The room we got was definitely not the one i booked the didn't have hard wood floors the carpet was nasty the room and hotel stinks. The grab and go breakfast was a joke a muffin and coffee. The rooms could be really nice with some updates. Pictures on are very misleading.
Nope
Gross. Pull out bed had old gross water bottle and fruit looops all over it. Stained floor. Not good