We had a local dope head try to break our door down it took me and my husband to keep him from getting into our room we had to call the cops they arrested him,the parking lot is very busy it’s used for a cut through from the main hwy!! Not peaceful!!
展开
酒店回复: Dear Heather, Thank you for reaching out, though we're distressed to learn that we failed to earn your recommendation. The comfort and safety of our valued guests are our top priorities, and we regret that you felt otherwise on this occasion. Please forgive us for our shortcomings and know that your concerns will be shared with the respective teams as we constantly ensure this does not happen again. If you would like to discuss this matter further, please don't hesitate to contact us offline. We wish you well and hope you consider giving us another chance someday.
1.0分
其他
展开
DANGEROUS PLACE TO STAY! DO NOT GET A RESERVATION AT THIS HOTEL! The rooms are terrible. Unclean, uncomfortable beds-warped mattresses. Broken loud bathroom fan. A very nasty stickey TV remote. Loud parking lot. Loud cars and loud people, music. Atmosphere was unsafe. Constant loud foot traffic on the floor above. Could not rest at all. I checked out and canceled my reservation not long after check in. I checked into another hotel that night through Priceline. I stayed at the Comfort Inn just up the street. It was a relief to say the least. They care about the customer. The "Guest House" was notified by "Booking" to refund me due to these issues. They ignored Booking and ignored my emails as well. I still have not been refunded. They have not tried to contact me at all. "The Guest House" DOES NOT care about the customer and has an unsatisfactory hotel.
展开
酒店回复: Dear Sonny, Thank you so much for all your comments. We're sorry to hear that you didn't have a good time with us. We'll be sure to look into all your comments further and make changes where necessary. It's unfortunate to hear that our cancellation policies failed to impress you. We encourage you to reach out to us offline so that we may better assist you with this matter. We hope to hear from you soon.
We had a local dope head try to break our door down it took me and my husband to keep him from getting into our room we had to call the cops they arrested him,the parking lot is very busy it’s used for a cut through from the main hwy!! Not peaceful!!
DANGEROUS PLACE TO STAY! DO NOT GET A RESERVATION AT THIS HOTEL! The rooms are terrible. Unclean, uncomfortable beds-warped mattresses. Broken loud bathroom fan. A very nasty stickey TV remote. Loud parking lot. Loud cars and loud people, music. Atmosphere was unsafe. Constant loud foot traffic on the floor above. Could not rest at all. I checked out and canceled my reservation not long after check in. I checked into another hotel that night through Priceline. I stayed at the Comfort Inn just up the street. It was a relief to say the least. They care about the customer. The "Guest House" was notified by "Booking" to refund me due to these issues. They ignored Booking and ignored my emails as well. I still have not been refunded. They have not tried to contact me at all. "The Guest House" DOES NOT care about the customer and has an unsatisfactory hotel.