酒店回复: Dear Guest,We deeply regret that your stay was disappointing. What you described is far from the environment we want for our guests, and we apologize for the condition of the hallways, room, and bathroom during your visit. We understand how upsetting that must have been. We are addressing your comments with our housekeeping and maintenance teams to ensure a much higher standard of cleanliness is upheld throughout the hotel. We appreciate the opportunity to learn from your feedback and are committed to making necessary improvements. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
酒店回复: Dear Guest,We sincerely apologize for the challenging experience you encountered and how your late arrival was handled. We understand how distressing it must have been to arrive and be unable to access your room, leaving you to wait through the night without proper accommodations. We’re also disappointed that areas of the property were not properly maintained during your visit. Please know that we take your concerns seriously and will work with our team to ensure that such issues are addressed and to prevent this from happening again. Your comfort and satisfaction are important to us. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
酒店回复: Dear Guest,We're sorry the accommodations did not meet expectations. A well-maintained and properly stocked room is essential for a comfortable stay, and it's disappointing that you encountered cleanliness concerns and a lack of essential amenities. Providing extra linens and towels upon request is our standard, but we understand the frustration of having to ask for them. Your feedback is important, and we will address these matters with our team to improve the guest experience. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
房间不干净，里面的气味很难闻，整体设施状况相当糟糕。
我只想强调一下，为我们办理入住和退房手续的工作人员非常友善。但现场状况不佳
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酒店回复: Dear David, We’re sorry to hear that your experience did not meet expectations. Cleanliness and upkeep are priorities, and we will address your concerns with our team to ensure improvements are made. However, we’re pleased that our staff provided friendly service during check-in and check-out. Your input helps us enhance our guest experience, and we truly appreciate your time in sharing it. We hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
酒店回复: Dear Nancy, We are sorry to hear about your concerns during your stay. While we strive to provide a safe and welcoming environment for all guests, we acknowledge your comments about cleanliness and conditions. Your remarks have been shared with our team to address these issues promptly. We’re glad you found our staff attentive and will work harder to meet the standards you expect. We hope to welcome you back under better circumstances. Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
每个房间都有蟑螂、破损的家具和损坏的管道。住宿体验糟糕透了。千万别住这里。
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酒店回复: Dear Guest,We apologize that your stay did not meet expectations. The condition of the room you described fell far short of what should be provided. Situations involving poor upkeep are taken seriously, and our team will be made aware of the necessary steps to take. We value feedback that helps us correct these concerns and are committed to ensuring future guests have a far better experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
我们的航班被随机取消了，所以我们预订了一个房间，房间很脏，陈旧，而且到处都有蟑螂
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酒店回复: Dear Guest,We’re sorry your stay didn’t meet your expectations, especially during an already frustrating situation with your flight cancellation. Our team aims to provide a welcoming and clean environment, and it’s disappointing to learn that this was not your experience. Please know that we take pest control and property upkeep very seriously, and we will address this with our maintenance team to ensure this is resolved. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
太可怕了，地毯发臭，厨房里弥漫着臭味，人们打架、踢墙
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酒店回复: Dear Guest,We're truly sorry that your stay was disrupted by the condition of the property and the behavior of others around you. The issues you described are far from the environment we aim to provide, and we understand how uncomfortable this must have been. Your feedback will be shared with our team so that steps can be taken to improve cleanliness and ensure a more respectful atmosphere for our guests. We appreciate the opportunity to host you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
酒店回复: Dear Chayanne, Thank you for sharing your feedback. We apologize for the issues you experienced with the cleanliness and odors in the building. We are committed to maintaining a pleasant environment for our guests and will address these concerns promptly. We are glad to hear that Alex provided attentive service and was helpful during your stay. Your comments are valuable in helping us improve, and we hope to have the opportunity to offer you a more comfortable stay in the future.Sincerely,Hotel Management
我们很晚才到，不知道怎么办理入住。房间还可以，但是没有咖啡/茶具。浴缸很旧，有缺口，还有脏污。淋浴头没有墙上固定架。我们付了早餐费，但根本没有早餐。有咖啡和茶，但没有杯子也没有牛奶。当我们向前台要杯子和早餐时，他们说稍后会到——再追问，他们说要周五（我们周二入住的）。照片展示了宣传的早餐和早上8点实际的早餐对比。
走廊脏得要命。我的房间脏得要命！地毯好像好几年都没洗干净过。浴室从门到地板都脏得要命。早上醒来，发现一只小蟑螂在我的毯子上爬来爬去。我不建议大家永远不要住在那里。简直就是一场噩梦！
我们打电话告诉工作人员，我们的航班延误了几个小时，将于凌晨3点到达。他们说没问题。到达后，柜台已经关门了，我们用外线电话给管理层打电话。他们说不会来办理入住，我们必须等到7点。我们被迫睡在车里，没有退款或折扣。
此外，入口处的地板很粘，淋浴喷头整天漏水，大堂附近的公共卫生间整周都关闭。
根本不值得再来。
那是一个住宿的地方……
你几乎只能说那是一个住宿的地方。走廊脏兮兮的，到处都是无人清理的垃圾。房间里的地毯中央有一圈巨大的烧焦痕迹。浴缸的漆面剥落生锈。地板黏糊糊的。我们住的是五人间，他们只给了我们两条毛巾，沙发床也没有床单，所以我们不得不去要更多。
房间不干净，里面的气味很难闻，整体设施状况相当糟糕。
我只想强调一下，为我们办理入住和退房手续的工作人员非常友善。但现场状况不佳
惨不忍睹
这是一家为无家可归者提供的酒店，他们没有提到这一点，员工的服务很好，但它很糟糕，甚至危险，肮脏，条件差，是我见过的最糟糕的
每个房间都有蟑螂、破损的家具和损坏的管道。住宿体验糟糕透了。千万别住这里。
我们的航班被随机取消了，所以我们预订了一个房间，房间很脏，陈旧，而且到处都有蟑螂
太可怕了，地毯发臭，厨房里弥漫着臭味，人们打架、踢墙
整理房间并始终保持这个地方有臭味，因为大楼里的几个地方都有难闻的气味，亚历克斯这个人总是很细心并帮助我，祝福兄弟，总是