酒店回复: Thank you for your feedback. We’re sorry to hear that the smell of the building affected your experience. We understand how important a fresh and welcoming environment is for our guests. Your comments have been shared with our maintenance and housekeeping teams, and we are taking steps to improve air quality and address any lingering odors. We appreciate you bringing this to our attention and hope for the opportunity to provide a better experience in the future.
5.0分
商务出差
That the staff was very friendly and offered me a space heater because it was cold that evening.
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酒店回复: Thank you so much for your kind words! We’re glad our staff could make your stay more comfortable and that the space heater helped on a chilly evening. We appreciate your feedback and hope to welcome you again soon.
4.0分
家庭亲子
Difficult to locate entrance only to find construction occuring at the entrance.
Air condition/ heating system did not work at all.
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酒店回复: We sincerely apologize for the difficulties you experienced during your stay. We regret that the entrance construction caused inconvenience and that the air conditioning/heating system was not functioning properly. Your feedback is very important to us, and we are addressing these concerns to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.
4.0分
其他
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Frustrating for me to book a NS room and have people standing right outside the door chain smoking. Else I notice the changes the management is making to make the rooms nicer and the landscape prettier
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酒店回复: Thank you for taking the time to share your experience with us. We apologize for the inconvenience caused by smoke near your room, and we will review ways to better address this. We truly appreciate your kind words about the improvements we are making to the rooms and landscape, and we’re glad you noticed the changes. Your feedback helps us continue to enhance our guest experience, and we look forward to welcoming you back again.
1.0分
其他
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Distasteful Customer Service
I was very disappointed with this establishment. The front desk employee was so disrespectful with us. Upon arrival, this man decided to change the price of our room. He said he was charging my card an extra $8 for the room and he would also be charging me an additional $40 for, in short “incidental's”. In my experience, your card is taken for incidentals but only charged they cook they cook here. It’s not just like a room serv
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酒店回复: We sincerely apologize for the experience you had at check-in. We regret that our service and communication fell short of your expectations. While incidental holds are a standard practice in the hotel industry, they should always be explained clearly and handled respectfully. Your feedback will be shared with our team to ensure this situation is addressed and that our guests feel valued and informed at every step. Thank you for bringing this to our attention.
3.0分
其他
Room was clean. Shower was small and water was warm but not hot. Price equals the value
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酒店回复: Hi Daren,Thank you for your feedback! We’re glad you found your room clean and appreciate your comments about the shower and water temperature. Your input helps us make improvements, and we’re pleased to know you found the value matched the price. We hope to welcome you back very soon! Jeremy Ward #Team6
5.0分
其他
The staff were so nice! They really helped us feel welcome even for a quick overnight stop.
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酒店回复: Thank you for sharing your experience! We’re glad our team could make you feel at home, even for a short visit. We look forward to welcoming you back whenever you’re in the area.
1.0分
其他
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Very unclean hotel room
Not sure where to begin. The check-in process was fine, and the attendant was very nice. We got in around midnight. The room was horrible. It smelled like pee. The bed sheets were extremely dingy. One had actual dirt particles on it. Out of all the pillows, one had a pillowcase. Several were torn with stuffing coming out. We got in so late and were only going to be in the room for about 6 hours so there was no point in making a fuss over it. We both laid on top of the duvets and slept under jackets instead of risking the dirty beds. The towels were also dingy and looked like they needed to be bleached. I will not stay here again and would recommend others look elsewhere. I would have gladly paid extra for another place if I knew how dirty this room was going to be.
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酒店回复: We are truly sorry to hear about the experience you had during your stay with us. What you described regarding the room condition and linens is unacceptable and far below the standards we strive to maintain. We appreciate you recognizing our front desk team member, and we will make sure your feedback is shared with our housekeeping staff and management so immediate improvements can be made. Thank you for bringing this to our attention, and we regret that we did not provide the clean and comfortable stay you expected.
糟糕的体验和糟糕的预订
我住过的最差的酒店
老建筑的气味
That the staff was very friendly and offered me a space heater because it was cold that evening.
Difficult to locate entrance only to find construction occuring at the entrance.
Air condition/ heating system did not work at all.
Frustrating for me to book a NS room and have people standing right outside the door chain smoking. Else I notice the changes the management is making to make the rooms nicer and the landscape prettier
Distasteful Customer Service
I was very disappointed with this establishment. The front desk employee was so disrespectful with us. Upon arrival, this man decided to change the price of our room. He said he was charging my card an extra $8 for the room and he would also be charging me an additional $40 for, in short “incidental's”. In my experience, your card is taken for incidentals but only charged they cook they cook here. It’s not just like a room serv
Room was clean. Shower was small and water was warm but not hot. Price equals the value
The staff were so nice! They really helped us feel welcome even for a quick overnight stop.
Very unclean hotel room
Not sure where to begin. The check-in process was fine, and the attendant was very nice. We got in around midnight. The room was horrible. It smelled like pee. The bed sheets were extremely dingy. One had actual dirt particles on it. Out of all the pillows, one had a pillowcase. Several were torn with stuffing coming out. We got in so late and were only going to be in the room for about 6 hours so there was no point in making a fuss over it. We both laid on top of the duvets and slept under jackets instead of risking the dirty beds. The towels were also dingy and looked like they needed to be bleached. I will not stay here again and would recommend others look elsewhere. I would have gladly paid extra for another place if I knew how dirty this room was going to be.