酒店回复: Thank you for telling us about your experience at AmericInn by Wyndham Casper Event Center Area. It is always a pleasure to receive positive feedback. Here at AmericInn by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, General Manager
1.0分
其他
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It took me over an hour to get a room that wasn't disgusting. The first room I was given completely reeked of cigarette smoke, I went back to the front desk and was given another room. The front desk was very understanding and informed me that the whole hotel was non-smoking, but that their cleaning staff should have caught that and fixed the issue. The second room I was given looked fine at first, until I got ready for bed. When I pulled back the sheets I quickly realized that the sheets were completely soiled and had never been cleaned from the guests before. There were multiple stains all over the sheets with clumps of hair sticking to the stains. Once again the front desk was helpful in getting me into another room, although they didn't have any more King rooms and had to downgrade me into a double bed room.
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酒店回复: Dear Matthew,Thank you for sharing your experience. We sincerely apologize for the challenges you faced with your room. What you described is far below our standards, and we regret that the first two rooms were unacceptable. While we’re glad our front desk team was understanding and worked to get you moved, we recognize this caused a great deal of inconvenience and disappointment—especially with the downgrade. Please know we are addressing these concerns with our housekeeping team immediately to ensure this does not happen again. We truly appreciate your patience and feedback, and we hope you’ll consider giving AmericInn by Wyndham Casper another opportunity to provide you with the comfortable and seamless stay you should expect from us.Sincerely, General Manager
5.0分
情侣出游
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Friendly staff. Room was better than expected because the cost of the hotel was less than nearby hotels. Cookies were delicious at check-in. Will definitely stay here again when passing through.
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酒店回复: Dear Mike,Thank you for telling us about your experience at AmericInn by Wyndham Casper Event Center Area. It is always a pleasure to receive positive feedback. Here at AmericInn by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, General Manager
4.0分
其他
The staff was very friendly & helpful, the room was quiet & comfortable, but I was disappointed when there was no hot water in my shower.
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酒店回复: Dear Matt,Thank you for sharing your experience. We’re glad to hear you enjoyed our friendly staff, as well as a quiet and comfortable room. We’re very sorry about the lack of hot water in your shower—this is not the experience we want for our guests, and we’ll be addressing the issue right away. We appreciate your feedback and hope you’ll give AmericInn by Wyndham Casper another opportunity to provide a much better stay.Sincerely, General Manager
5.0分
其他
Good time in Casper
The room was clean. The breakfast was good and timely. The staff was courteous. The parking lot was full.
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酒店回复: Dear Bill,Thank you for telling us about your experience at AmericInn by Wyndham Casper Event Center Area. It is always a pleasure to receive positive feedback. Here at AmericInn by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, General Manager
4.0分
情侣出游
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Stayed one night. Room was recently renovated/updated and clean. Doors to rooms to be made up along hallway were left ajar (I assume for easy identification) but it was first time I encountered such a thing. Bathroom was very small, whereas room was generously sized but access to mini fridge across from King bed was difficult.
Breakfast included both sausage and bacon.
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酒店回复: Dear Nancy,Thank you for sharing your experience. We’re glad you enjoyed our recently renovated and clean room, as well as the breakfast options with both sausage and bacon. We appreciate your observations about the housekeeping process, bathroom size, and mini fridge access—your feedback helps us improve the guest experience. We look forward to welcoming you back to AmericInn by Wyndham Casper for another comfortable stay.Sincerely, General Manager
5.0分
情侣出游
Room was clean and comfortable. Breakfast had a good selection and the hot items were hot, coffee was good.
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酒店回复: Dear Susan,Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your stay with us at the AmericInn by Wyndham Casper Hotel! Our team takes great pride in providing a comfortable and welcoming experience, and it’s always rewarding to know our efforts have made a positive impression. We look forward to serving you again in the future. Sincerely, General Manager
5.0分
家庭亲子
Always enjoy my stay here! The staff is friendly, breakfast is yummy, with lots of options. And the pool is amazing - it’s warm and huge!
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酒店回复: Dear Skyler,Thank you for telling us about your experience at AmericInn by Wyndham Casper Event Center Area. It is always a pleasure to receive positive feedback. Here at AmericInn by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, General Manager
酒店地理位置非常好，设施齐全，员工也非常友善，强烈推荐这家酒店。
浴缸堵了，地毯也很脏。
一切正常。与链条对齐。偏离中心。
It took me over an hour to get a room that wasn't disgusting. The first room I was given completely reeked of cigarette smoke, I went back to the front desk and was given another room. The front desk was very understanding and informed me that the whole hotel was non-smoking, but that their cleaning staff should have caught that and fixed the issue. The second room I was given looked fine at first, until I got ready for bed. When I pulled back the sheets I quickly realized that the sheets were completely soiled and had never been cleaned from the guests before. There were multiple stains all over the sheets with clumps of hair sticking to the stains. Once again the front desk was helpful in getting me into another room, although they didn't have any more King rooms and had to downgrade me into a double bed room.
Friendly staff. Room was better than expected because the cost of the hotel was less than nearby hotels. Cookies were delicious at check-in. Will definitely stay here again when passing through.
The staff was very friendly & helpful, the room was quiet & comfortable, but I was disappointed when there was no hot water in my shower.
Good time in Casper
The room was clean. The breakfast was good and timely. The staff was courteous. The parking lot was full.
Stayed one night. Room was recently renovated/updated and clean. Doors to rooms to be made up along hallway were left ajar (I assume for easy identification) but it was first time I encountered such a thing. Bathroom was very small, whereas room was generously sized but access to mini fridge across from King bed was difficult.
Breakfast included both sausage and bacon.
Room was clean and comfortable. Breakfast had a good selection and the hot items were hot, coffee was good.
Always enjoy my stay here! The staff is friendly, breakfast is yummy, with lots of options. And the pool is amazing - it’s warm and huge!