Out tv never worked properly; you had to unplug it to turn it off; the light in our kitchen constantly flickered; had to ask twice for clean towels and toilet paper.
The hot tub was nice.
5.0分
家庭亲子
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We have stayed at this property numerous times in the past, and it has always been an excellent stay. It is easy to access, has great parking, friendly and helpful staff, manager is out standing, shopping and dining is close by.
3.0分
家庭亲子
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Bathroom was very dark with two lightbulbs on the mirror. This was the max light you could get. Bathroom door edge was rotting. Could not get onto balcony as door would not unlock. Asked about it and were told, “sometimes it’s just hard to open”. Room phone did not work at all despite being plugged in. Bathroom in pool area had the walls and vanity legs disintegrating and with large pieces missing. Hot tub looked like it had never been cleaned. Staff were not overly friendly. Most of hotel was aged but appeared clean.
5.0分
情侣出游
The room had been recently cleaned, painted and refurbished. Made me feel good that some companies are still being proactive with things.
4.0分
其他
The desk clerk was pleasant but not friendly.
We found bugs in the room but we were not compensated whatsoever. I even gave them the bug on a napkin.
5.0分
其他
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We stayed here for several nights and all the staff was nice, good rooms, ect. No one bothered us, everything was quiet, and the staff was actually educated on service dogs which was very refreshing
4.0分
其他
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This is a great property for families but needs alot of maintenance done. Ceiling paint peeljng in bathroom, bathtub not draining and standing in 6 inches of water. Beds very worn. Staff friendly and helpful.
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酒店回复: Thank you for your review, and brining the beetle to our attention. We will have maintenance spray the room room.
2.0分
其他
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The rooms were unclean, even aftee being moved. First room smelled of oee. Second room shower was dirty with leftovers from last guest. Air circulation sucks, so tried to open the window. It was broken like so i had to propt it open.
1.0分
家庭亲子
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There was no dish soap...even at the front desk. Light burned out in the bathroom. No maid service so we had to ask for towels and the night desk clerk had to check of they had any. It was really inconvenient for him as he had to get off his personal cell phone. They ran out of coffee in the morning. There was also no kleenex in the room and a lack of kitchen utensils and pans for a kitchenette. Very disappointed! Will not stay here again.
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酒店回复: Thank you for sharing your feedback with us. I’m truly sorry for the inconvenience you experienced during your recent stay. We understand how frustrating it can be when basic items like dish soap, towels, and kitchen utensils are not readily available. I also apologize for the burned-out light, limited coffee, and the lack of Kleenex in your room—these are not the standards we aim to maintain.Your comments have been shared with our housekeeping and front desk teams to ensure these issues are addressed and prevented moving forward. We appreciate you bringing these concerns to our attention and regret that we fell short of your expectations.
3.0分
家庭亲子
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AC wasn't working properly and very noisy. There should be an indicator that the establishment did not have breakfast. There were a lot of guests this morning looking for food. The front desk clerk was very nice though and professional. It seems different though from previous visits and i don't think we will stay here again.
Out tv never worked properly; you had to unplug it to turn it off; the light in our kitchen constantly flickered; had to ask twice for clean towels and toilet paper.
The hot tub was nice.
We have stayed at this property numerous times in the past, and it has always been an excellent stay. It is easy to access, has great parking, friendly and helpful staff, manager is out standing, shopping and dining is close by.
Bathroom was very dark with two lightbulbs on the mirror. This was the max light you could get. Bathroom door edge was rotting. Could not get onto balcony as door would not unlock. Asked about it and were told, “sometimes it’s just hard to open”. Room phone did not work at all despite being plugged in. Bathroom in pool area had the walls and vanity legs disintegrating and with large pieces missing. Hot tub looked like it had never been cleaned. Staff were not overly friendly. Most of hotel was aged but appeared clean.
The room had been recently cleaned, painted and refurbished. Made me feel good that some companies are still being proactive with things.
The desk clerk was pleasant but not friendly.
We found bugs in the room but we were not compensated whatsoever. I even gave them the bug on a napkin.
We stayed here for several nights and all the staff was nice, good rooms, ect. No one bothered us, everything was quiet, and the staff was actually educated on service dogs which was very refreshing
This is a great property for families but needs alot of maintenance done. Ceiling paint peeljng in bathroom, bathtub not draining and standing in 6 inches of water. Beds very worn. Staff friendly and helpful.
The rooms were unclean, even aftee being moved. First room smelled of oee. Second room shower was dirty with leftovers from last guest. Air circulation sucks, so tried to open the window. It was broken like so i had to propt it open.
There was no dish soap...even at the front desk. Light burned out in the bathroom. No maid service so we had to ask for towels and the night desk clerk had to check of they had any. It was really inconvenient for him as he had to get off his personal cell phone. They ran out of coffee in the morning. There was also no kleenex in the room and a lack of kitchen utensils and pans for a kitchenette. Very disappointed! Will not stay here again.
AC wasn't working properly and very noisy. There should be an indicator that the establishment did not have breakfast. There were a lot of guests this morning looking for food. The front desk clerk was very nice though and professional. It seems different though from previous visits and i don't think we will stay here again.