My stay was cut short due to being bit up all night by bed bugs ... Pictures definitely DO NOT match.
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酒店回复: Dear Guest,We are truly sorry to hear about your experience and understand how distressing it must have been. Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short during your stay.We have immediately contacted our pest control team to ensure this issue is resolved promptly and are reviewing our room presentation to ensure accuracy. Please feel free to reach out to us directly at [contact information] if you have any further concerns or need assistance.Thank you for bringing this to our attention.Team OYO
1.0分
其他
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Upon arrival, we were told that they needed a $50 CASH deposit. No, they won’t take a credit or debit card. Cash only. Oh and they won’t refund it until they inspect the room, during which time they lock you out of the office in the cold.
The place is absolute garbage. Roaches and mouse poop all over the room.
Oh and “no refunds for any reason,” meaning that I’d already paid so there was no way to get money back.
One of the worst places I’ve ever stayed.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay, particularly with the cash deposit policy and the unacceptable room conditions. We understand how distressing it must have been to encounter pests, and we are taking immediate steps to address these issues to ensure they do not happen again.Your feedback is invaluable to us, and we are committed to making tangible improvements. Please feel free to reach out to us directly at [contact information] to discuss your experience further. We are here to assist you and ensure your concerns are addressed.Thank you for bringing this to our attention.Team OYO
1.0分
其他
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DO NOT GO HERE. First off when I went to the room the smell was atrocious. It was like mold and 💩 in one smell. I was okay its fine whatever but then when I looked around and the paint on the walls were saggy from water leaks, the door didnt close all the way. The rim around floor was decaying and the bathroom had a sticky puddle of i don't know what on the floor. The shower had dirt in it. Also the towels oh my goodness. I held them up to a light and the stains on them were crazy. I couldnt believe what i saw. They were I kid you not brown. The toilet would also flush on its own. The beds were almost worst there were bugs and black and brown specs in them and dirt marks on the pillow cases. Lastly the morning comes im cleaning up the little garbage I had from ordering food the front desk guy knocks on my door and ask me “ok what is your plan” Umm LEAVE?? Why are you asking me that it was 10:00 an hour before check out time. I got to the front to receive my 50 dollar security deposit and he checks my room which i have videos of that i left SPOTLESS he brings back a towel with red stains on it that I know forsure i didnt use. And says “I have bad news, you owe me three dollars” or something along those lines FOR A TOWEL WITH STAINS ON IT!!! Thats how I knew that they have been using the same towels for longer than a couple months. This place is disgusting. Do not stay here the price matches the quality. I didn't expect this bad.
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酒店回复: Dear Jayden,We sincerely apologize for the unpleasant experience you had during your stay. Your detailed feedback is concerning, and we take such matters very seriously. We will review all issues raised regarding cleanliness, maintenance, and staff conduct to ensure improvements are made. Thank you for bringing this to our attention.Regards,RosyOYO Hotel Tulsa International Airport
1.0分
其他
Cleaning was horrible. I just stayed a couple of hours and there were cockroaches everywhere (beds and bathroom)
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酒店回复: Hi Karen,Thank you for sharing your feedback. We are very sorry to hear about the cleanliness issues and pest concerns you encountered during your stay at OYO Hotel Tulsa International Airport. This is not the standard we strive to provide, and we are addressing these issues with our team immediately.We appreciate you bringing this to our attention and hope to have the opportunity to provide a much improved experience in the future.Sincerely,DewiManagement – OYO Hotel Tulsa International Airport
1.0分
商务出差
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Filthy! Offered three different rooms. All filthy and stunk of tobacco smoke. Reservation was for non-smoking. Had to go to a different hotel. I want a refund sinci I did not accept any room there.
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酒店回复: Dear Thomas,We’re sorry to hear about your experience at OYO Hotel Tulsa International Airport. We understand your concern and have shared your feedback with the management team for review and corrective action.Sincerely,EvaOYO Hotel Tulsa International Airport
好的。
前台洗手间坏了。住了三天，没人打扫房间。押金只收现金。房间里有虫子。
这绝对是我住过的最差的汽车旅馆。枕头、毛巾和浴缸都很脏，排水塞也坏了。更糟糕的是，我退房时仅仅晚了5分钟，差点被莫名其妙地收取35美元的费用。
这个地方很脏，淋浴没有水，毛巾很脏，有划痕和撕裂，床的味道很臭，浴室被盖住了，没有卫生纸，暖气很吵，烟雾传感器一直在响。整个晚上都在响，这是一次非常糟糕的经历，尤其是还有烟味。
尽管房间不适合居住，而且动物太多，他们还是拒绝退款给我们。
My stay was cut short due to being bit up all night by bed bugs ... Pictures definitely DO NOT match.
Upon arrival, we were told that they needed a $50 CASH deposit. No, they won’t take a credit or debit card. Cash only. Oh and they won’t refund it until they inspect the room, during which time they lock you out of the office in the cold.
The place is absolute garbage. Roaches and mouse poop all over the room.
Oh and “no refunds for any reason,” meaning that I’d already paid so there was no way to get money back.
One of the worst places I’ve ever stayed.
DO NOT GO HERE. First off when I went to the room the smell was atrocious. It was like mold and 💩 in one smell. I was okay its fine whatever but then when I looked around and the paint on the walls were saggy from water leaks, the door didnt close all the way. The rim around floor was decaying and the bathroom had a sticky puddle of i don't know what on the floor. The shower had dirt in it. Also the towels oh my goodness. I held them up to a light and the stains on them were crazy. I couldnt believe what i saw. They were I kid you not brown. The toilet would also flush on its own. The beds were almost worst there were bugs and black and brown specs in them and dirt marks on the pillow cases. Lastly the morning comes im cleaning up the little garbage I had from ordering food the front desk guy knocks on my door and ask me “ok what is your plan” Umm LEAVE?? Why are you asking me that it was 10:00 an hour before check out time. I got to the front to receive my 50 dollar security deposit and he checks my room which i have videos of that i left SPOTLESS he brings back a towel with red stains on it that I know forsure i didnt use. And says “I have bad news, you owe me three dollars” or something along those lines FOR A TOWEL WITH STAINS ON IT!!! Thats how I knew that they have been using the same towels for longer than a couple months. This place is disgusting. Do not stay here the price matches the quality. I didn't expect this bad.
Cleaning was horrible. I just stayed a couple of hours and there were cockroaches everywhere (beds and bathroom)
Filthy! Offered three different rooms. All filthy and stunk of tobacco smoke. Reservation was for non-smoking. Had to go to a different hotel. I want a refund sinci I did not accept any room there.