酒店回复: Thank you for the wonderful feedback and perfect 10/10 rating! We're delighted to hear you had such a positive experience and that our team, rooms, and breakfast made your stay memorable. We hope to welcome you back again soon!
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for your feedback. We’re glad parts of your stay were satisfactory and would love to hear how we can make your next visit even better.
3.0分
其他
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There are no elevators, so I stayed on bottom floor - between a hallway and a courtyard. I couldn’t open the curtains - so it was like a dungeon. Stains on my bed sheet, and hair dye stain on towel.
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酒店回复: Thank you for your feedback. We're sorry to hear about the issues you experienced and will address them with our team to ensure improvements. We appreciate you bringing this to our attention.
5.0分
情侣出游
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What people should know about this particular hotel is that the air conditioning has been shut off for the season. When we arrived at our room on September 30th, the temperature was 82 at around 4:45pm. We had to open the windows to cool the room, but then had to contend with the noise from the highway and the trains. The temperature never dropped below 71 degrees. Needless to say, we did not have a restful night.
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酒店回复: Thank you for your feedback. We’re sorry your experience didn’t meet expectations and will use your comments to improve.
3.0分
家庭亲子
This is an older hotel/motel, in decent shape and the room was ok. No hot tub and the breakfast was definitely sub par. An ok hotel for the price.
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酒店回复: Thank you for your honest feedback. We’re glad you found the room satisfactory and felt the value matched the price. We appreciate your comments about the breakfast and amenities — we're always looking for ways to improve the guest experience and will take this into consideration as we review future upgrades.
4.0分
家庭亲子
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Having a food onsite was nice. Breakfast was convenient and quality for hotel buffet. Staff was great at every encounter. Beds and facility quality were average. Price was great.
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酒店回复: Thank you for the thoughtful review! We're happy to hear you enjoyed the on-site food, breakfast, and friendly staff. We appreciate your feedback on the room and facility, and we're glad you found the value to be excellent.
1.0分
家庭亲子
There was no one at the front desk to check in guests resulting in a line and a 30 minute wait.
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酒店回复: We're very sorry for the delay you experienced at check-in. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We'll be addressing this with our team to prevent future delays.
5.0分
其他
Great stay!
This hotel is a great value. With updated decor, it’s very nice. Rooms were clean and comfortable. We’d definitely stay here again.
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酒店回复: Thank you for the wonderful review and perfect score! We're glad you enjoyed the updated decor, clean and comfortable rooms, and found great value in your stay. We'd be happy to welcome you back anytime!
1.0分
家庭亲子
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Was not happy with this booking. Tv didn’t work, no batteries in Tv remote, couldn’t get the thermostat to work properly. The rooms had no sound barriers so you could hear the people above us walking around. This was more like a motel than a hotel.
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酒店回复: We're very sorry to hear that your stay did not meet expectations. We understand how frustrating these issues can be and appreciate you bringing them to our attention. Your feedback about the TV, thermostat, and noise concerns has been shared with our team so we can address them promptly. We’re committed to improving and hope to have the opportunity to provide you with a better experience in the future.
房间还干净，有的服务员态度差一点。
这次旅行住的第一家Best Western酒店太棒了。员工很棒，房间很棒，早餐也很棒。我们非常激动。
好的
There are no elevators, so I stayed on bottom floor - between a hallway and a courtyard. I couldn’t open the curtains - so it was like a dungeon. Stains on my bed sheet, and hair dye stain on towel.
What people should know about this particular hotel is that the air conditioning has been shut off for the season. When we arrived at our room on September 30th, the temperature was 82 at around 4:45pm. We had to open the windows to cool the room, but then had to contend with the noise from the highway and the trains. The temperature never dropped below 71 degrees. Needless to say, we did not have a restful night.
This is an older hotel/motel, in decent shape and the room was ok. No hot tub and the breakfast was definitely sub par. An ok hotel for the price.
Having a food onsite was nice. Breakfast was convenient and quality for hotel buffet. Staff was great at every encounter. Beds and facility quality were average. Price was great.
There was no one at the front desk to check in guests resulting in a line and a 30 minute wait.
Great stay!
This hotel is a great value. With updated decor, it’s very nice. Rooms were clean and comfortable. We’d definitely stay here again.
Was not happy with this booking. Tv didn’t work, no batteries in Tv remote, couldn’t get the thermostat to work properly. The rooms had no sound barriers so you could hear the people above us walking around. This was more like a motel than a hotel.