酒店回复: Dear Edgar, Thank you for taking the time to tell us about your experience at the RED ROOF INN WICHITA FALLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the foul odor you highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
3.0分
其他
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翻译提供方：Google
好的
1.0分
其他
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The first room they assigned me nor the attending staff could access it. The second room we were assigned had towels in the shower the tv didn’t work no phone there was also it looked a makes clothing in there. The last room they gave us was a jacuzzi suit it was terrible as well.! The jacuzzi was dirty as if someone had just stepped out of it. There was ashes around towels a cup sitting on top of the tall brown closet inside that closet there was a balled up comforter just the comforter. The bathroom had tissue stuck to the bottom of the toilet. The walk in shower was disgusting as well trash on the floor and looked unwashed. We ultimately left! I was highly disappointed.
1.0分
商务出差
Burns in blankets and sheets , really dirty. Don’t stay here it’s filthy and nasty !
1.0分
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I will not stay here
Room was less desirable than advertised. Front desk attendant was friendly and apologetic. The room was not clean, smelled like smoke, fridge not working, no trash cans, the bed looked slept-in, the toilet had been used and not flushed, plastic bowl under the ac to catch water. I checked out and booked across the street at the Best Western. Stay there instead
3.0分
其他
The staff is fantastic. The room is old and very tired and the hotel itself is tired. But it is a workable option.
1.0分
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Don't stay here
Worst hotel we have ever stayed in.
Don't stay here.
Bugs everywhere
It was a bought out Red Roof Inn that failed at every aspect of a hotel.
Bathtub was extremely dirty, drapes torn and tattered.
Should I need to say my more.
Just pass on this one.
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酒店回复: Dear Barry,Thank you for your review. We regret that your experience at Travelers Inn by OYO Wichita Falls fell short of expectations. Your feedback is important to us, and we will use it to make necessary improvements for our guests.Sincerely,LisaTravelers Inn by OYO Wichita Falls
3.0分
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Gentleman that checked me in was as sweet, helpful and polite as any front desk attendant could be.
But the room is dirty and but im too tired to complain and dont want to bother the attendant. I have pictures of bathroom and towel i used to wash off my feet. I will email upon request.
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酒店回复: Dear Kasandra,Thank you for your feedback and for recognizing our front desk team member’s service. We're truly sorry to hear about the cleanliness issues you experienced during your stay — this is not the standard we aim to provide.We take your comments seriously and would appreciate the opportunity to review the photos you mentioned. Please feel free to email them to us so we can address this with our housekeeping team and take corrective action.We value your input and hope to have the chance to provide you with a better experience in the future.Sincerely,Travelers Inn by OYO Wichita Falls Team
一家很普通的汽车旅馆。泳池里没水，全是垃圾和污垢。热水浴缸里竟然装满了石头！这点倒是挺“酷”的。空调吵得要死！住的期间完全没有客房服务。我觉得这地方之所以这么糟，可能跟里面的人有关，我真不知道怎么说，我本来真想去前台问问能不能应聘个工作，因为我能把那个地方彻底改造一番。那个地方简直恶心透顶，灯罩上全是脏东西，墙壁和地板都脏兮兮的，所有东西都恶心。到处都是潮湿的虫子，水虫在水池和浴缸、马桶里爬。简直太恶心了。不过我自带了清洁用品，所以还算能凑合。
就这价格而言，我们没指望酒店能有多干净（事实也确实如此），但可没料到会有臭虫、蟑螂和白蚁/木蚁。我们刚入住时，只发现娱乐中心有个开封的汽水罐，地上有些烟头，电视遥控器也没电池。但躺在床上和床单上大概三四十分钟后，我们就感觉到了像是蚂蚁咬的痕迹。当时我们甚至还没钻进被窝。图片拍的是被我们拍死的臭虫留下的血迹，另一只是在床单上被我们拍扁的，还有一些是在地板上找到的。强烈不建议冒险入住这里，以免这些虫子跟着你回家或上车。我们发现这些虫子后立马就退房了。
厕所不工作...厕所内的墙壁很脏，房间里有难闻的气味。
好的
The first room they assigned me nor the attending staff could access it. The second room we were assigned had towels in the shower the tv didn’t work no phone there was also it looked a makes clothing in there. The last room they gave us was a jacuzzi suit it was terrible as well.! The jacuzzi was dirty as if someone had just stepped out of it. There was ashes around towels a cup sitting on top of the tall brown closet inside that closet there was a balled up comforter just the comforter. The bathroom had tissue stuck to the bottom of the toilet. The walk in shower was disgusting as well trash on the floor and looked unwashed. We ultimately left! I was highly disappointed.
Burns in blankets and sheets , really dirty. Don’t stay here it’s filthy and nasty !
I will not stay here
Room was less desirable than advertised. Front desk attendant was friendly and apologetic. The room was not clean, smelled like smoke, fridge not working, no trash cans, the bed looked slept-in, the toilet had been used and not flushed, plastic bowl under the ac to catch water. I checked out and booked across the street at the Best Western. Stay there instead
The staff is fantastic. The room is old and very tired and the hotel itself is tired. But it is a workable option.
Don't stay here
Worst hotel we have ever stayed in.
Don't stay here.
Bugs everywhere
It was a bought out Red Roof Inn that failed at every aspect of a hotel.
Bathtub was extremely dirty, drapes torn and tattered.
Should I need to say my more.
Just pass on this one.
Gentleman that checked me in was as sweet, helpful and polite as any front desk attendant could be.
But the room is dirty and but im too tired to complain and dont want to bother the attendant. I have pictures of bathroom and towel i used to wash off my feet. I will email upon request.