酒店回复: Dear Heather,We’re glad to hear you found the accommodations comfortable and the environment quiet, but we regret that odor concerns affected your stay. We understand how important fresh, well-ventilated spaces are, and your observations will be shared with our team so we can explore ways to make improvements. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for your feedback! We are glad to hear that our team's efforts were appreciated. We apologize for your concerns regarding the room's security and the maintenance issue you experienced. Your comments have been shared with our team to ensure these matters are addressed moving forward. We hope to welcome you back soon for a more seamless and comfortable stay at Extended Stay America.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店回复: Dear Corey,Thank you for sharing your thoughts. We are genuinely sorry to hear that your visit did not meet expectations. While we're encouraged to know the team provided a considerate and professional interaction, it's clear the condition of the space impacted your impression. Please know that we are actively working on enhancing our accommodations and guest experience. Your feedback is appreciated, and we hope you'll give us another opportunity to serve you better in the future.Sincerely,Hotel Management
前台经常没人，有时叫了也没人出来，这让我有点困扰。房间里没有洗发水和吹风机，需要到前台借。早餐如果早点去，会有松饼、汤和咖啡等。我住了三晚，其中两晚因为倒时差起晚了，大约十点才到前台，结果早餐已经被收走了。
不过，工作人员都很热情，面带笑容，而且很有耐心地听我那磕磕巴巴的英语，我很感激！
洗衣机和烘干机都很好用，每次使用各2.5美元。
我在从未使用过的浴缸里发现了头发，房间里还有股异味，感觉像是很久没人洗澡了。不推荐入住。
如果真的要住，建议在进房间前先拿好洗发水和吹风机。房间里什么都没有提供，你需要走到前台去领。
住5天没有打扫卫生，房间里除了床什么都没有，桌子腿都是斜的。下水道也堵，洗手池根本用不了，告诉打扫卫生都不打扫，也不来人修理下水道。
环境一般，只能说将就，卫生一般，住那么多天都没打扫服务
屋内设施陈旧、房间有异味。
我们的住宿体验还不错，床很舒服，房间和浴室都很干净，周围环境安静安全。然而，在我们入住的两晚里，一股明显的食物/油味一直萦绕不去。我们试着给房间通风，但当我们打开抽油烟机的通风口时，味道变得更浓，几乎令人作呕。最后，我们多次喷洒了古龙水和除臭剂来清新空气，但味道依然挥之不去。我们通知了前台和客房服务部门，但客房服务部门似乎根本没有来。前台提出给我们换房间，但我们拒绝了，因为整栋楼都有一股油炸食品的味道，我们觉得问题可能是一样的。实际上，油炸食品的味道在早上8点就把我吵醒了，我以为我男朋友在我们房间里做饭，味道太浓了。整栋楼的通风系统都需要改进。很遗憾，我们不会再选择这家长住酒店了。
舒适且礼貌的员工
这是我住过的最干净的地方之一。员工非常有礼貌。房间干净整洁，但比不上昂贵的酒店。我们带着一岁的孩子旅行，睡得很好。我们也带了。电梯很小，只有一个。门铃车坏了，而且对于走廊来说有点太大了。你可以在房间里听到客人试图使用它的声音。价格如此实惠，真的没什么可抱怨的。我的体验非常棒。
由于电子钥匙经常失灵，而且关门很慢，安全问题令人担忧。如果你不自己关门，别人可能会进来。虽然工作人员非常友好，而且大多时候都很随和，但维修人员12天都没来修好浴室的水槽。
设施破旧肮脏。我们入住时前台无人值守。后门彻夜敞开，建筑安全毫无保障。前门和停车场外站着一群人抽烟——虽然可以理解，但这丝毫没有提升酒店的氛围。避免前往。
预订了房间，去了房间，然后就退了钱。不过工作人员非常友好，也很理解。他们需要进行重大升级。看起来像个牢房。