Mold on the roof. Inside the bathroom the vent cover was missisng. The scanner on the door was broke. The worst part noises inside the wall animals going up and down. The small fridge inside the room smells moldy.
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酒店回复: Dear Guest,We’re very sorry to hear about the issues you encountered during your stay. This is far below our usual standards, and your concerns about maintenance and cleanliness have been shared with our team for immediate correction. We appreciate you bringing this to our attention.Sincerely,Management Team.
1.0分
商务出差
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Staff was terrible. Very rude. Had an early morning emergency. Had to leave. Family was still there. Requested late check out. They started banging on the door 1130! Demanding they leave or would charge. Carpet peeling up. Outdated furniture. Walls disgusting. Lights all different color output. Whole place stinks like curry. Won’t return. Save your money and go elsewhere. Bugs found at the end of the stay.
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酒店回复: Dear Logan,Thank you for sharing your feedback. We’re truly sorry to hear about the disappointing experience you described. This does not reflect the level of professionalism and comfort we strive to provide. Your comments regarding staff conduct, room condition, and cleanliness have been escalated to our management team for immediate review and corrective action. We appreciate you bringing these matters to our attention.Sincerely,Management Team
3.0分
其他
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Tried calling to cancel but front desk clerk wouldn’t cancel reservation because it was booked through *******. It didn’t matter that it wasn’t my fault that my flight was delayed, (which caused me to miss a funeral). Still ended up having to pay for 1 full night because it wasn’t cancelled 24 hrs in advance.
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酒店回复: Dear Lisa,Thank you for your feedback. We’re sorry to hear about the difficulties you experienced with your reservation cancellation and the circumstances around your flight delay. Cancellation policies through third-party platforms like ******* are set by those providers, and we regret any frustration caused.Sincerely,Management Team
5.0分
情侣出游
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The location for us was very convenient and even though we didn't use housekeeping services everyday, the room was clean and quiet. Should we come to Texas again, we will stay with you.
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酒店回复: Dear Bernard,Thank you for your wonderful review. We're glad our convenient location and clean, quiet rooms met your needs. We look forward to welcoming you again on your next visit to Texas.Best Regards,Management Team
2.0分
情侣出游
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The room we were placed in was in poor condition it was clean but things within the room were broken also the buttons for the ac were broken but still functioned and the room had a odd smell along with the rest of the building
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酒店回复: Dear Destiny,Thank you for sharing your experience. We're glad to hear the room was clean, but it's disappointing that it was in poor condition with broken fixtures and an odd smell. Functional but damaged amenities can really affect comfort, and it’s clear the property would benefit from some updates and maintenance. Your feedback is important and hopefully helps guide future improvements.Sincerely,Management Team
4.0分
其他
The hotel was just off the freeway and looked a little dated. The refrigerator in my room was so noisy that I couldn't sleep. The tv satellite barely worked.
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酒店回复: Dear Cynthia,Thank you for your honest feedback. We're sorry to hear that the refrigerator noise and TV issues disrupted your stay. While the convenient location is a plus, your comments highlight areas that need attention to ensure a better night's rest and overall experience. This type of feedback is important for helping the property make necessary improvements.Best Regards,Management Team
5.0分
其他
Thanks again Quality Inn Service great staff great rooms a great place to stay.
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酒店回复: Dear Jimmie,Thank you for your kind words! We're thrilled to hear you enjoyed your stay at Quality Inn and that our staff, service, and rooms made a great impression. We truly appreciate your support and look forward to welcoming you back again soon!Best Regards,Management Team
5.0分
其他
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Quality inn in Killeen is an Amazing Hotel.The Staff were great. The Rooms were great, clean.This is Our Hotel every time we come to Killeen ,TX to see our Son. He is in the US Army. And he is stationed at Fort Cavazos
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酒店回复: Dear Jimmie,Thank you for your wonderful review! We are honored to be your hotel of choice when visiting Killeen and your son at Fort Cavazos. It’s great to hear that you enjoyed our clean rooms and that our staff made your stay exceptional. We truly appreciate your support and look forward to welcoming you back on your next visit!Best Regards,Management Team
5.0分
其他
Everything was perfect at check in, the personal was very kind woth use
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酒店回复: Dear Kevin,Thank you for your kind words! We're delighted to hear that your check-in experience was perfect and that our team made you feel welcome. Providing warm and attentive service is our top priority, and it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your experience and look forward to welcoming you again for another great stay.Best Regards,Management Team
3.0分
其他
20 minute check in. Couldn’t find my reservation.
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酒店回复: Dear Leslie,We apologize for the delay you experienced during check-in and the trouble locating your reservation. This is not the smooth welcome we aim to provide, and we’re reviewing our processes to prevent similar issues in the future. Thank you for your patience, and we appreciate your feedback.Best Regards,Management Team
Mold on the roof. Inside the bathroom the vent cover was missisng. The scanner on the door was broke. The worst part noises inside the wall animals going up and down. The small fridge inside the room smells moldy.
Staff was terrible. Very rude. Had an early morning emergency. Had to leave. Family was still there. Requested late check out. They started banging on the door 1130! Demanding they leave or would charge. Carpet peeling up. Outdated furniture. Walls disgusting. Lights all different color output. Whole place stinks like curry. Won’t return. Save your money and go elsewhere. Bugs found at the end of the stay.
Tried calling to cancel but front desk clerk wouldn’t cancel reservation because it was booked through *******. It didn’t matter that it wasn’t my fault that my flight was delayed, (which caused me to miss a funeral). Still ended up having to pay for 1 full night because it wasn’t cancelled 24 hrs in advance.
The location for us was very convenient and even though we didn't use housekeeping services everyday, the room was clean and quiet. Should we come to Texas again, we will stay with you.
The room we were placed in was in poor condition it was clean but things within the room were broken also the buttons for the ac were broken but still functioned and the room had a odd smell along with the rest of the building
The hotel was just off the freeway and looked a little dated. The refrigerator in my room was so noisy that I couldn't sleep. The tv satellite barely worked.
Thanks again Quality Inn Service great staff great rooms a great place to stay.
Quality inn in Killeen is an Amazing Hotel.The Staff were great. The Rooms were great, clean.This is Our Hotel every time we come to Killeen ,TX to see our Son. He is in the US Army. And he is stationed at Fort Cavazos
Everything was perfect at check in, the personal was very kind woth use
20 minute check in. Couldn’t find my reservation.