酒店回复: Hello Maite,Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Agradecemos su feedback, que es fundamental para nuestro proceso de mejora continua. Sus comentarios serán compartidos con la gerencia para que se tomen en cuenta en futuros esfuerzos. Esperamos que pueda considerar darnos otra oportunidad en el futuro, donde podamos ofrecerle una experiencia más positiva.
2.0分
其他
原文
翻译提供方：Google
很脏，不值得
房间很脏，很破旧，没有打扫过，环境不太友好
1.0分
其他
原文
翻译提供方：Google
服务差，酒店条件恶劣，不推荐
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酒店回复: Hello Luis,Lamentamos que su experiencia no haya cumplido con sus expectativas. Sus comentarios son importantes para nosotros y serán tomados en cuenta para futuras mejoras. Agradecemos su opinión y esperamos que en el futuro encuentre un lugar que se ajuste más a sus necesidades.
2.0分
其他
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Room had terrible smell. Desk clerk was difficult to understand. I was treated with suspicion. I felt very uncomfortable being there. Trashy outside with cigarette butts everywhere. Ice machine on second floor and signs misdirecting to ice machine. Clerk flippantly said ice machine was “upstairs” without clarifying where. Very cheap accommodations. Wont stay there again.
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酒店回复: Hello Marty,Thank you for taking the time to share your feedback. We genuinely appreciate your insights as it helps us understand areas that need attention. Your comfort and satisfaction are important to us, and we value your perspective on the service received and the facilities. We are continuously working to improve our guests' experience and hope you might consider giving us another chance in the future. We wish you all the best in your travels.
3.0分
其他
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Great staff and willing to help. Our first room the AC unit fan made a load noise every time it came on. They moved us to another room and that was a better AC unit, but the bathroom smelled like a cat was locked in it and the bathroom door was broken.
Overall, they stay was nice. It’s great that they provide quality shampoo, conditioner, body wash and lotion. The breakfast was alright too.
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酒店回复: Hello Lori,Thank you for your feedback. We're glad to hear that you appreciated our staff's willingness to help and enjoyed our quality amenities. Your comments regarding the AC noise and bathroom conditions are valuable; they will be shared with the management team for review. We strive to provide a pleasant experience for our guests and appreciate your input. Safe travels, and we hope to welcome you back in the future.
3.0分
其他
Bedsheets were not clean with hairs on them.I asked the receptionist and she moved me to a clean room.
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酒店回复: Hello Aria,Thank you for sharing your experience. We appreciate your understanding as our team addressed the issue by moving you to a clean room. Cleanliness is a priority for us, and your feedback is invaluable in maintaining our standards. We hope your overall stay was enjoyable, and we look forward to welcoming you back in the future.
3.0分
情侣出游
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Parking was easy and convenient to the room, and the breakfast was appreciated. Our room needed some work though- leak in the ceiling was a little worrisome. Otherwise, the staff was very helpful and friendly!
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酒店回复: Hello Jonathan,Thank you for taking the time to share your feedback. We're pleased to hear that you found the parking convenient and enjoyed the breakfast. Your comments regarding the room condition will be noted for our team's review. It's great to know our staff made a positive impact during your stay. We value your insights and hope to provide an even better experience in the future.
1.0分
其他
The room was not very clean. Tv didn’t work. Moved us to another room and it had roaches. We checked out.
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酒店回复: Hello Debra,Thank you for your feedback. We strive to provide a comfortable and clean environment for all our guests. Your concerns regarding the cleanliness and room issues will be addressed with our team to ensure we maintain our standards. We appreciate you bringing this to our attention, as it helps us improve the experience for future guests. Thank you for sharing your experience.
1.0分
其他
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Parking was fine. Staff ok. First room has cigarette smell and switch to another room and it smell bad. My pregnant daughter was with me and we couldn't stay there, went somewhere else.
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酒店回复: Hello Sandra, Thank you for sharing your feedback regarding your recent stay. We strive to maintain a comfortable environment for all our guests, and we're sorry to hear that your experience did not meet your expectations. Your comments have been noted and will be shared with the appropriate teams for review. We appreciate your understanding and hope to provide a better experience in the future.
房间很干净，床单舒适干净。浴室也很干净。早餐很棒。
这家酒店非常破旧，非常脏乱，房间条件很差，而且有股难闻的气味。我别无选择，只能住在这里，但感觉糟透了。
很脏，不值得
房间很脏，很破旧，没有打扫过，环境不太友好
服务差，酒店条件恶劣，不推荐
Room had terrible smell. Desk clerk was difficult to understand. I was treated with suspicion. I felt very uncomfortable being there. Trashy outside with cigarette butts everywhere. Ice machine on second floor and signs misdirecting to ice machine. Clerk flippantly said ice machine was “upstairs” without clarifying where. Very cheap accommodations. Wont stay there again.
Great staff and willing to help. Our first room the AC unit fan made a load noise every time it came on. They moved us to another room and that was a better AC unit, but the bathroom smelled like a cat was locked in it and the bathroom door was broken.
Overall, they stay was nice. It’s great that they provide quality shampoo, conditioner, body wash and lotion. The breakfast was alright too.
Bedsheets were not clean with hairs on them.I asked the receptionist and she moved me to a clean room.
Parking was easy and convenient to the room, and the breakfast was appreciated. Our room needed some work though- leak in the ceiling was a little worrisome. Otherwise, the staff was very helpful and friendly!
The room was not very clean. Tv didn’t work. Moved us to another room and it had roaches. We checked out.
Parking was fine. Staff ok. First room has cigarette smell and switch to another room and it smell bad. My pregnant daughter was with me and we couldn't stay there, went somewhere else.