酒店回复: Dear Elodie,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the initial condition of your room and the pool. Cleanliness and maintenance are fundamental to a comfortable guest experience, and we clearly fell short in those areas. That said, we’re very pleased to hear that Tonya made a positive impression and worked quickly to address your concerns. She is indeed a valued member of our team, and your kind words will be shared with her.Sincerely,Management Team
2.0分
情侣出游
原文
翻译提供方：Google
它已经过了它的黄金时代，又老又破又脏。
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酒店回复: Dear Peter,Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations and that the condition of the property felt old, worn, and unclean. This is certainly not the impression we want to leave with our guests. Your comments have been shared with our housekeeping and maintenance teams, and we are reviewing areas in need of immediate attention. We understand the importance of providing a well-maintained and comfortable environment, and your feedback is valuable as we work toward improvements.Sincerely,Management Team
3.0分
商务出差
原文
翻译提供方：Google
需要更好地关注和维护设施。他们不做日常清洁，也不提供早餐。
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酒店回复: Dear Oscar,Thank you for sharing your feedback regarding your recent stay. We apologize for the issues you encountered with facility maintenance and the lack of daily cleaning. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations in these areas. We take your comments seriously and will address the maintenance concerns with our team to ensure that our facilities receive the attention they require. Additionally, we are reviewing our breakfast offerings to ensure we provide a quality experience for our guests. Your feedback is crucial for our improvement, and we appreciate your insights. We hope to have the opportunity to provide you with a better experience in the future.Best Regards,Management Team
1.0分
家庭亲子
The room and outside reeks of ****!!! People was living at the motel! Trash on the ground and all outside of the rooms! It was terrible!!!
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酒店回复: Dear Justin,Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you encountered during your stay. What you described is not the standard we strive to uphold, and we regret that your visit was impacted by these issues. Please know that we are addressing your concerns with our team to ensure improvements are made in both cleanliness and overall guest experience. We value your input and appreciate the opportunity to do better.Sincerely,Management Team
5.0分
商务出差
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Very clean, amazing staff.. Very comfortable.. l like the fact the staff are good hearted individuals and very respectful I appreciate Days Inn staff.. Thank you 😊
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酒店回复: Dear Tyesha,Thank you so much for your kind words! We’re thrilled to hear that you found your stay very clean and comfortable, and especially that our staff made such a positive impression. We truly appreciate your recognition of their respect and good-hearted service. We look forward to welcoming you back to Days Inn again soon!Best Regards,Management Team
1.0分
家庭亲子
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ABSOLUTELY DISGUSTING!!!! How dare you charge someone $146/night and have BLACK MOLD growing all over your ceiling in the bathroom. That was only the 1st issue. I want my money back! YES, I have pictures! I have never encountered a problem like this before. Who knows what was growing in this place that I couldn’t see. Do not bring your family here!
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酒店回复: Dear Brooke,We sincerely apologize for the condition of your room and the distress it caused. The presence of black mold is unacceptable, and your experience does not reflect the standards we aim to maintain. We take your concerns very seriously and would appreciate the opportunity to investigate further. Please contact the property directly so we can address this properly.Sincerely,Management Team
1.0分
其他
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Website says there was breakfast, only coffee, juice & packaged donuts. Pool wasn't usable. Had planned to stay a third night but checked out early, ended my vacation early in Pensacola to get out of the place. Next stop was cheaper & had what they listed on their web-site.
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酒店回复: Dear Kelly,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience fell short of expectations, especially regarding the breakfast offering and pool availability. We understand how disappointing it must have been to plan for certain amenities only to find they weren’t as advertised.Please accept our sincere apologies for any inconvenience caused. We are currently reviewing our website and listings to ensure all information is accurate and up to date, so guests can make fully informed decisions. Additionally, we regret that the condition of the property led you to cut your vacation short — that is never the experience we want our guests to have.Sincerely,Management Team
3.0分
家庭亲子
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Staff was very helpful and super friendly. I had high hopes for this place as we stayed in a DaysInn before however, I guess what they say “ You get what you pay for” is true. The door to the room wouldn’t lock , there was mold and some blood on the ceiling above the bathtub, roaches crawling in the room and the bathroom door wouldn’t shut fully. We also booked this room in regards that it has a pool however there was a sign that said “closed for cleaning” our entire stay.
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酒店回复: Dear Brittany,Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered. While we're glad to know that our staff provided friendly and helpful service, we’re deeply concerned about the condition of your room. Please know that your comments regarding the door lock, cleanliness, and maintenance concerns have been shared with our housekeeping and maintenance teams for immediate review and correction. The presence of pests and visible mold is unacceptable, and we are taking steps to ensure these matters are thoroughly addressed.Regarding the pool, we regret that it was unavailable during your visit. While we do occasionally close it for necessary maintenance or cleaning, we understand how disappointing it can be when an expected amenity is out of service for the duration of your stay.Best Regards,Management Team
3.0分
家庭亲子
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Front desk staff was great, they’re the only reason I would go back! But shotty renovation work in the rooms. Paint on the hair dryer, paint on the shower curtain rod, paint splatter everywhere. Breakfast was packaged 3 pack donuts and coffee/juice…not what I would consider breakfast. Pool was ok.
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酒店回复: Dear Andrea,Thank you for taking the time to share your experience with us. We’re glad to hear that our front desk staff made a positive impression — they work hard to provide welcoming and attentive service, and your kind words will be shared with the team. We regret, however, that the condition of the room and the quality of our renovation work did not meet your expectations. Your comments regarding paint splatter and finish details have been noted and shared with our maintenance team to ensure these issues are properly addressed. We also appreciate your feedback on breakfast. While we currently offer a light grab-and-go option, we understand that preferences vary, and we will take your input into account as we look for ways to improve the guest experience.Best Regards,Management Team
2.0分
家庭亲子
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We called in last minute and the front desk lady was really polite and warm. From the pictures, it looked like a great place, but we were disappointed with the cleanliness of the room. The bed linen and towels looked as if they hadn’t been washed and the room smelled like mold.
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酒店回复: Dear Jarvis,Thank you for sharing your experience with us. While we’re glad to hear that our front desk staff made a positive impression and was able to assist you with a last-minute reservation, we are truly sorry to learn that the cleanliness of your room did not meet your expectations. Providing clean and comfortable accommodations is a top priority for us, and we sincerely apologize for the condition of the bed linen, towels, and the room odor you encountered. This is not reflective of our usual standards, and we have addressed your concerns with our housekeeping team to ensure that corrective action is taken immediately.Sincerely,Management Team
同样的价钱，还是去别家吧。
我们入住的第一个房间很脏，地板上满是沙子，还有蟑螂。
托尼亚是这家酒店唯一的亮点，她立即给我们换了房间。第二个房间还不错。
她竭尽所能改善我们的住宿体验；她真的非常友善。
老板找到了一位很棒的人来照顾客人；可惜他没有投资维护自己的酒店。
泳池水浑浊，因为过滤系统坏了。
早餐只有迷你甜甜圈、咖啡和果汁！
它已经过了它的黄金时代，又老又破又脏。
需要更好地关注和维护设施。他们不做日常清洁，也不提供早餐。
The room and outside reeks of ****!!! People was living at the motel! Trash on the ground and all outside of the rooms! It was terrible!!!
Very clean, amazing staff.. Very comfortable.. l like the fact the staff are good hearted individuals and very respectful I appreciate Days Inn staff.. Thank you 😊
ABSOLUTELY DISGUSTING!!!! How dare you charge someone $146/night and have BLACK MOLD growing all over your ceiling in the bathroom. That was only the 1st issue. I want my money back! YES, I have pictures! I have never encountered a problem like this before. Who knows what was growing in this place that I couldn’t see. Do not bring your family here!
Website says there was breakfast, only coffee, juice & packaged donuts. Pool wasn't usable. Had planned to stay a third night but checked out early, ended my vacation early in Pensacola to get out of the place. Next stop was cheaper & had what they listed on their web-site.
Staff was very helpful and super friendly. I had high hopes for this place as we stayed in a DaysInn before however, I guess what they say “ You get what you pay for” is true. The door to the room wouldn’t lock , there was mold and some blood on the ceiling above the bathtub, roaches crawling in the room and the bathroom door wouldn’t shut fully. We also booked this room in regards that it has a pool however there was a sign that said “closed for cleaning” our entire stay.
Front desk staff was great, they’re the only reason I would go back! But shotty renovation work in the rooms. Paint on the hair dryer, paint on the shower curtain rod, paint splatter everywhere. Breakfast was packaged 3 pack donuts and coffee/juice…not what I would consider breakfast. Pool was ok.
We called in last minute and the front desk lady was really polite and warm. From the pictures, it looked like a great place, but we were disappointed with the cleanliness of the room. The bed linen and towels looked as if they hadn’t been washed and the room smelled like mold.