酒店回复: Dear Elodie,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the initial condition of your room and the pool. Cleanliness and maintenance are fundamental to a comfortable guest experience, and we clearly fell short in those areas. That said, we’re very pleased to hear that Tonya made a positive impression and worked quickly to address your concerns. She is indeed a valued member of our team, and your kind words will be shared with her.Sincerely,Management Team
2.0分
情侣出游
原文
翻译提供方：Google
它已经过了它的黄金时代，又老又破又脏。
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酒店回复: Dear Peter,Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations and that the condition of the property felt old, worn, and unclean. This is certainly not the impression we want to leave with our guests. Your comments have been shared with our housekeeping and maintenance teams, and we are reviewing areas in need of immediate attention. We understand the importance of providing a well-maintained and comfortable environment, and your feedback is valuable as we work toward improvements.Sincerely,Management Team
3.0分
商务出差
原文
翻译提供方：Google
需要更好地关注和维护设施。他们不做日常清洁，也不提供早餐。
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酒店回复: Dear Oscar,Thank you for sharing your feedback regarding your recent stay. We apologize for the issues you encountered with facility maintenance and the lack of daily cleaning. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations in these areas. We take your comments seriously and will address the maintenance concerns with our team to ensure that our facilities receive the attention they require. Additionally, we are reviewing our breakfast offerings to ensure we provide a quality experience for our guests. Your feedback is crucial for our improvement, and we appreciate your insights. We hope to have the opportunity to provide you with a better experience in the future.Best Regards,Management Team
2.0分
其他
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The front desk clerk was sweet, she was super friendly! The room was dirty, the shower was gross, the front door lock mechanism was broken. There was pen ink all over the sheets.
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酒店回复: Dear Sarah,We’re sorry to hear about the issues you encountered, as the room condition you described does not reflect the standards we work hard to maintain. While we’re glad the front desk clerk made a positive impression, the cleanliness concerns and maintenance problems you mentioned are not typical and will be addressed with our team immediately. We appreciate you bringing this to our attention so we can improve the experience for future stays.Sincerely,Management Team
1.0分
其他
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The room had mold everywhere. The shower didn’t get hot at all after several attempts. We had to request a second room because of the first having squatters all around it. This was not ideal not even bare minimum requirements met.
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酒店回复: Dear Guest,We sincerely apologize for the discomfort you experienced, as the issues you described are far from the standards we aim to uphold. While cleanliness and safety are priorities for us, it’s clear that your stay did not reflect this, and we regret that the room conditions and surrounding environment caused such concern. Your feedback is important and will be addressed with our team to ensure these matters are corrected promptly so future stays are more comfortable and reliable.Sincerely, Management Team
2.0分
其他
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The first room had mold and smelled of smoke in the bathroom, so they transferred us to a different room, which had a better bed, but did not have hot water, so we checked out early and went to a different hotel.
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酒店回复: Dear Sarah,We’re very sorry for the issues you encountered during your stay. Providing clean, safe, and functional accommodations is our top priority, and it’s clear we fell short in your case. Your feedback has been shared with our housekeeping and maintenance teams to address these problems and prevent similar experiences for future guests.Sincerely,Management Team
2.0分
商务出差
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The hotel was definitely not as pictured — the rooms looked much older and more run-down than expected. The atmosphere felt a bit sketchy, and I didn’t feel completely comfortable during my stay. While the price was decent, the overall experience left me feeling uneasy. Needs major updates and better upkeep.
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酒店回复: Dear Kayla,We’re sorry to hear that your stay did not meet expectations. Maintaining a safe, comfortable, and well-kept environment is a top priority, and it’s clear we fell short in your case. Your feedback has been shared with our management and maintenance teams to address these concerns and improve the experience for future guests.Sincerely,Management Team
1.0分
商务出差
The rooms are filthy, the floors look like they are never cleaned. There was dirty comforter on the bed.
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酒店回复: Dear Michael,We’re very sorry to hear about your experience. What you’ve described falls far below our cleanliness standards. Our housekeeping team has been notified to review and address these concerns immediately to ensure this does not happen again. We truly appreciate you bringing this to our attention.Sincerely,Management Team
1.0分
商务出差
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When arrived the room was filthy, blood in a sheet, moldy curtains, and floor looks like it has never been cleaned. Employee live on the property with children that runs around all night yelling. If you go to the office and say something thry place you on a do not rent list.
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酒店回复: Dear Michael,We’re very sorry to hear about your experience. The issues you’ve described are unacceptable and not reflective of our hotel’s standards. We take all guest concerns seriously, including those related to cleanliness and staff conduct. Your feedback will be reviewed immediately with management to ensure proper action is taken and that such situations are not repeated.Sincerely,Management Team
2.0分
其他
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Pulled into parking lot with multiple police cars and officers walking around, an area was cut off from public. To shower producing no hot water, even after 25 minutes of running and adjusting everything, I was on a road trip and just wanted to leave asap. I left at 7am. I do not recommend this place at all. I did mention to front desk staff and they stated that "you have to mess around with it", I stated that I did, but no further discussion.
同样的价钱，还是去别家吧。
我们入住的第一个房间很脏，地板上满是沙子，还有蟑螂。
托尼亚是这家酒店唯一的亮点，她立即给我们换了房间。第二个房间还不错。
她竭尽所能改善我们的住宿体验；她真的非常友善。
老板找到了一位很棒的人来照顾客人；可惜他没有投资维护自己的酒店。
泳池水浑浊，因为过滤系统坏了。
早餐只有迷你甜甜圈、咖啡和果汁！
它已经过了它的黄金时代，又老又破又脏。
需要更好地关注和维护设施。他们不做日常清洁，也不提供早餐。
The front desk clerk was sweet, she was super friendly! The room was dirty, the shower was gross, the front door lock mechanism was broken. There was pen ink all over the sheets.
The room had mold everywhere. The shower didn’t get hot at all after several attempts. We had to request a second room because of the first having squatters all around it. This was not ideal not even bare minimum requirements met.
The first room had mold and smelled of smoke in the bathroom, so they transferred us to a different room, which had a better bed, but did not have hot water, so we checked out early and went to a different hotel.
The hotel was definitely not as pictured — the rooms looked much older and more run-down than expected. The atmosphere felt a bit sketchy, and I didn’t feel completely comfortable during my stay. While the price was decent, the overall experience left me feeling uneasy. Needs major updates and better upkeep.
The rooms are filthy, the floors look like they are never cleaned. There was dirty comforter on the bed.
When arrived the room was filthy, blood in a sheet, moldy curtains, and floor looks like it has never been cleaned. Employee live on the property with children that runs around all night yelling. If you go to the office and say something thry place you on a do not rent list.
Pulled into parking lot with multiple police cars and officers walking around, an area was cut off from public. To shower producing no hot water, even after 25 minutes of running and adjusting everything, I was on a road trip and just wanted to leave asap. I left at 7am. I do not recommend this place at all. I did mention to front desk staff and they stated that "you have to mess around with it", I stated that I did, but no further discussion.