酒店回复: Dear Edgar, Thank you for sharing your experience. We regret that the cleanliness and odor in your room did not meet expectations, as this does not reflect the standards we aim to uphold. Your feedback is valuable, and we’ll address these concerns with our team to improve our environment. We apologize for the inconvenience and appreciate your insights.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,We are glad to know your visit went smoothly. Even a quick note like yours means a lot to us—it tells us we're heading in the right direction. We hope to welcome you back to Extended Stay America whenever you're ready for another easy, comfortable stay. Let us know if there’s anything we can do to make your next visit even better!Sincerely,Hotel Management
4.0分
其他
Everything was fine, had a bit of a hiccup at the check-in because the internet was down, the room was comfortable, the area is close to a shopping center.
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酒店回复: Dear Angeles, Thank you for choosing Extended Stay America and sharing your review. We’re happy to know you enjoyed a comfortable stay and appreciated the convenience of our location near the shopping center. We appreciate your patience during the check-in process while we worked through the internet issue—we’re glad it didn’t take away from your overall experience. Your feedback means a lot, and we look forward to making your next visit even more seamless.Sincerely,Hotel Management
1.0分
其他
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No one was there to on board us the day we checked in.
We waited and called customer service and waited outside and NO response and no accountability during that night around 11pm with my family. Complementary breakfast is a cheat because they have 2 flasks of coffee, hot water and 10 muffins. Nothing else.
No direction for internet , no one shared the information, we used our own data.
Outside lots of people and smoking with lots of **** smell. It’s overall horrible experience. The manager who showed up next day 11am but he didn’t take our concerns or complaints very well.
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酒店回复: Dear Sridhar, We sincerely apologize for the disappointing experience you and your family had, and for the fact that your concerns were not adequately addressed by our associate the following day. From the challenges at check-in to the conditions you described throughout your stay, we understand how upsetting this must have been and regret that we fell short of providing the comfort and service you expected. We can assure you that what you experienced is unacceptable by our standards, and your feedback has been taken very seriously and shared with the appropriate teams for immediate review. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management
1.0分
其他
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staff member upon check in looked completely checked out. Went to room and the bathroom was dirty, the toilet had residue. Microwave was never cleaned as well as the top of the fridge.
It was a non smoking room however the room smelled of smoke and the blanket had burn marks from someone smoking.
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酒店回复: Dear Sara, Thank you for sharing your feedback with us. We’re very sorry your stay did not meet the clean and comfortable standards we aim to provide. While all rooms are designated non-smoking, it appears this policy was not upheld, and we regret the impact this had on your experience. Maintaining a spotless room is a top priority, and we apologize for the oversight with the bathroom and in-room amenities. We also regret that the front desk service did not meet your expectations. Your comments have been shared with our team to improve housekeeping and ensure stricter adherence to our smoke-free policy and overall guest satisfaction. We understand your frustration and hope you will consider giving us another chance to provide the stay you deserve.Sincerely,Hotel Management
2.0分
其他
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Clean room, but outdated. Terrible service.
One of the worst hotel experiences I've had in 36 years of traveling. Started with check in, the guy talked on the phone the whole time and never said one word to me, just pointed what I needed to fill out. We stayed 2 nights. The bathroom fan was very loud. The second night the outside lights flickered all night, it looked like a strobe light in our room, even with the drapes closed.
In the morning, went down for coffee and there wasn't any. She said she ran out the day before!
Pros: The room was clean, but very dated.
My first and probably last experience with Extended Stay Hotels.
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酒店回复: Dear Craig, Thank you for sharing your detailed impressions. While we are glad you found the room clean, we deeply regret the frustrations you experienced during your stay, from the lack of attentiveness at check-in to the maintenance and service shortcomings that disrupted your comfort. This is not the level of hospitality we strive to deliver, and your feedback highlights areas where we must do better. Please be assured that your comments have been shared with our team so improvements can be made. We are committed to raising our standards and hope you will consider giving us another opportunity to provide the welcoming and reliable experience you should expect.Sincerely,Hotel Management
1.0分
其他
Very noisy.
At 6 AM, there was a lady in the room next to me who was singing loudly. So, just imagine 💁♂️💁♂️
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酒店回复: Dear Tawfeeq,Thank you for sharing your experience with us. We understand how frustrating it can be when outside noise disrupts rest, especially so early in the morning. While certain disturbances are beyond our direct control, we regret the inconvenience this caused during your stay. Please know your feedback is valuable as we look for ways to better support a restful environment for all our guests. We hope you’ll consider returning so we may provide a more peaceful and enjoyable experience in the future.Sincerely,Hotel Management
3.0分
其他
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Our stay was disappointing. The room was not clean upon arrival, and the bathroom fan didn’t work, which made it uncomfortable. Several of the metal fixtures and racks were rusty, adding to the sense of neglect. Additionally, the $15/day parking fee felt unnecessary and unreasonable given the hotel’s location—it’s not in a downtown or resort area where parking is typically limited or difficult to find.
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酒店回复: Dear Guest, We’re sorry to learn that your visit fell short of expectations. A guest room should always feel fresh, well-kept, and comfortable, and it’s disappointing to know that was not the case during your visit. We also recognize your concern regarding the parking charge. Your feedback will be reviewed with our team so we can focus on improving both the condition of the accommodations and the overall value we provide. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
房间很脏，柜台上还有啤酒瓶和杯子。住在隔壁的人发出很大的声音，就像在建造什么东西一样
价格还可以接受
它非常脏而且气味难闻。
好的
Everything was fine, had a bit of a hiccup at the check-in because the internet was down, the room was comfortable, the area is close to a shopping center.
No one was there to on board us the day we checked in.
We waited and called customer service and waited outside and NO response and no accountability during that night around 11pm with my family. Complementary breakfast is a cheat because they have 2 flasks of coffee, hot water and 10 muffins. Nothing else.
No direction for internet , no one shared the information, we used our own data.
Outside lots of people and smoking with lots of **** smell. It’s overall horrible experience. The manager who showed up next day 11am but he didn’t take our concerns or complaints very well.
staff member upon check in looked completely checked out. Went to room and the bathroom was dirty, the toilet had residue. Microwave was never cleaned as well as the top of the fridge.
It was a non smoking room however the room smelled of smoke and the blanket had burn marks from someone smoking.
Clean room, but outdated. Terrible service.
One of the worst hotel experiences I've had in 36 years of traveling. Started with check in, the guy talked on the phone the whole time and never said one word to me, just pointed what I needed to fill out. We stayed 2 nights. The bathroom fan was very loud. The second night the outside lights flickered all night, it looked like a strobe light in our room, even with the drapes closed.
In the morning, went down for coffee and there wasn't any. She said she ran out the day before!
Pros: The room was clean, but very dated.
My first and probably last experience with Extended Stay Hotels.
Very noisy.
At 6 AM, there was a lady in the room next to me who was singing loudly. So, just imagine 💁♂️💁♂️
Our stay was disappointing. The room was not clean upon arrival, and the bathroom fan didn’t work, which made it uncomfortable. Several of the metal fixtures and racks were rusty, adding to the sense of neglect. Additionally, the $15/day parking fee felt unnecessary and unreasonable given the hotel’s location—it’s not in a downtown or resort area where parking is typically limited or difficult to find.