酒店回复: Dear Guest, We’re sorry for the inconvenience you experienced during your stay. Your feedback has been shared with the appropriate teams for review to address the issue and prevent similar occurrences in the future. We value your understanding and hope you will consider giving us another opportunity in the future to provide a more positive experience.Sincerely,Hotel Management
1.0分
朋友出游
原文
翻译提供方:Google
房间很脏,柜台上还有啤酒瓶和杯子。住在隔壁的人发出很大的声音,就像在建造什么东西一样
4.0分
家庭亲子
原文
翻译提供方:Google
价格还可以接受
2.0分
家庭亲子
原文
翻译提供方:Google
它非常脏而且气味难闻。
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酒店回复: Dear Edgar, Thank you for sharing your experience. We regret that the cleanliness and odor in your room did not meet expectations, as this does not reflect the standards we aim to uphold. Your feedback is valuable, and we’ll address these concerns with our team to improve our environment. We apologize for the inconvenience and appreciate your insights.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方:Google
好的
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酒店回复: Dear Guest,We are glad to know your visit went smoothly. Even a quick note like yours means a lot to us—it tells us we're heading in the right direction. We hope to welcome you back to Extended Stay America whenever you're ready for another easy, comfortable stay. Let us know if there’s anything we can do to make your next visit even better!Sincerely,Hotel Management
4.0分
商务出差
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Plenty of restaurants and stores a short drive away. The place is dated but clean. First room was missing a fridge and tv didn’t work, but they relocated me much further away to a room that worked.
2.0分
其他
Our room was very disappointing. No kleenex, no hangers,this room looked like it was falling apart.
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酒店回复: Dear Guest, We are sorry to hear that your visit was impacted by several issues in the room, including the missing amenities and the overall condition you encountered. Every guest should arrive at a space that feels well-prepared and maintained, and we apologize that this was not reflected during your time with us. Your feedback has been shared with the appropriate teams so we can address these gaps and ensure greater consistency moving forward. We hope you will consider giving us another opportunity to provide a much-improved visit.Sincerely,Hotel Management
1.0分
其他
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This place is horrible , dont stay here , they have homeless people living here . The sheets had old poop stains , it smelled like cigarettes. The front office never picked up the phone . This motel is not a good choice do not bring your family here . Go elsewhere .
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酒店回复: Dear Guest, We’re truly sorry for the disappointing experience you encountered during your time with us. It’s concerning to hear about the condition of your linens, and we regret that the room was not prepared to the standard we expect. We also apologize for the difficulty you had reaching the front desk. Your comments have been shared with both the housekeeping and guest service teams for review and improvement. We appreciate your feedback and regret that this visit did not meet expectations. We hope you will consider giving us another opportunity to provide a smoother and more comfortable stay in the future.Sincerely,Hotel Management
2.0分
情侣出游
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The breakfast was non-existent but also was not something would be spectacular considering it is not something they really offer. The room had not been cleaned in I’m not sure how long, there was dead roaches on the ceiling, dust everywhere, underneath the bed was filthy, the repairs to the walls were done poorly and there were cockroaches.
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酒店回复: Dear Guest, We sincerely apologize that your stay did not meet expectations, particularly regarding the cleanliness of your room and the limited breakfast offerings. We understand how frustrating this must have been and regret the discomfort it caused. Your feedback has been shared with our team to address these concerns and enhance our standards, including housekeeping and maintenance. We hope you will consider giving us another opportunity to deliver a stay that reflects the quality and care we strive to uphold.Sincerely,Hotel Management
3.0分
其他
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At my stay
I recently stayed at your property and overall found it to be a pleasant experience. However, I was disappointed to find that the kitchen was missing many essential cooking utensils and basic dining items such as plates, cups, and cutlery.
When I reached out to the front desk, only a limited number of items were provided — specifically, two plates, two bowls, two mugs, one cup, one knife, one plastic fork, one pan, and one pot — which was inadequate for a reservation intended for four guests. As a result, I had to purchase additional items in order to cook and dine during my stay.
I wanted to bring this to your attention so future guests can have a more comfortable experience. I appreciate your time and hope this feedback helps improve your kitchen setup for multi-guest accommodations.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. While we’re glad you found your overall stay to be pleasant, we understand how inconvenient it must have been to have limited kitchenware for your party, and we regret that it impacted your experience. Our main goal is to provide a welcoming and comfortable environment for all our guests, and your comments have been shared with our team to help ensure better availability of utensils and dining items for future multi-guest stays. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide a more seamless and convenient visit.Sincerely,Hotel Management
酒店向我收取了两次房费。
房间很脏,柜台上还有啤酒瓶和杯子。住在隔壁的人发出很大的声音,就像在建造什么东西一样
价格还可以接受
它非常脏而且气味难闻。
好的
Plenty of restaurants and stores a short drive away. The place is dated but clean. First room was missing a fridge and tv didn’t work, but they relocated me much further away to a room that worked.
Our room was very disappointing. No kleenex, no hangers,this room looked like it was falling apart.
This place is horrible , dont stay here , they have homeless people living here . The sheets had old poop stains , it smelled like cigarettes. The front office never picked up the phone . This motel is not a good choice do not bring your family here . Go elsewhere .
The breakfast was non-existent but also was not something would be spectacular considering it is not something they really offer. The room had not been cleaned in I’m not sure how long, there was dead roaches on the ceiling, dust everywhere, underneath the bed was filthy, the repairs to the walls were done poorly and there were cockroaches.
At my stay
I recently stayed at your property and overall found it to be a pleasant experience. However, I was disappointed to find that the kitchen was missing many essential cooking utensils and basic dining items such as plates, cups, and cutlery.
When I reached out to the front desk, only a limited number of items were provided — specifically, two plates, two bowls, two mugs, one cup, one knife, one plastic fork, one pan, and one pot — which was inadequate for a reservation intended for four guests. As a result, I had to purchase additional items in order to cook and dine during my stay.
I wanted to bring this to your attention so future guests can have a more comfortable experience. I appreciate your time and hope this feedback helps improve your kitchen setup for multi-guest accommodations.