酒店回复: I'm truly sorry to hear about your experience at the property. It's clear that your stay did not meet our usual standards of quality and service, and for that, I sincerely apologize.Please know that we take feedback like yours very seriously, as it helps us identify areas for improvement. Rest assured; I'll personally ensure that your concerns are addressed with the utmost urgency. Once again, I apologize for any inconvenience or discomfort you experienced during your stay. We hope to have the chance to restore your faith in our property and provide you with the exceptional experience you deserve. Thank you for bringing these issues to our attention
3.0分
其他
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Staff was friendly and professional.
Room floors were dirty both tile floors by entrance and sink area and rugs in the room
Bathtub was full of rust and faucet did not work. Unable to switch to shower but for a tiny squirt.
Pillow cover had stains.
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酒店回复: Thank you for sharing your feedback with us. I’m glad to hear that our staff made a positive impression, but I am truly sorry for the issues you experienced in your room. This is not the standard of cleanliness or maintenance we aim to provide. I appreciate you bringing them to our attention, and I have already passed this information along to our housekeeping and maintenance teams for immediate corrective action.Thank you again for your honesty, and we hope you give us the opportunity to provide you with a much improved experience on your next stay.
3.0分
其他
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The room needed cleaned .the floor was super dirty. We were without water for hours. We were staying with 2 children. We had no notice of water being off and no offer of any doscount for the inconvenience. When asked the worker stated its not on us. Thats just awful
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酒店回复: I'm truly sorry to hear about your experience at the property. It's clear that your stay did not meet our usual standards of quality and service, and for that, I sincerely apologize.Please know that we take feedback like yours very seriously, as it helps us identify areas for improvement. Rest assured; I'll personally ensure that your concerns are addressed with the utmost urgency. Once again, I apologize for any inconvenience or discomfort you experienced during your stay. We hope to have the chance to restore your faith in our property and provide you with the exceptional experience you deserve. Thank you for bringing these issues to our attention.
2.0分
商务出差
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Skip this one
The pool was grimy and towel-less, and there was no signage indicating how to use the jacuzzi, which was only about eight degrees warmer than the pool. Also, my TV didn't function and everything was just a little too unclean to ignore. The hallways were particularly disgusting and really need an upgrade.
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酒店回复: Thank you for taking the time to share your experience with us. I’m very sorry to hear about the issues you encountered with the pool, jacuzzi, TV, and overall cleanliness during your stay. This is certainly not the level of comfort or quality we want our guests to experience.Your comments have been shared with our maintenance and housekeeping teams so we can address the cleanliness concerns and ensure the pool and jacuzzi areas are properly maintained and clearly marked. We’re also reviewing updates to our common areas to make them more comfortable and welcoming.We truly appreciate your honest feedback
1.0分
商务出差
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This place is disgusting, nasty dirty the sheets had stains on them! The wall in the room and bathroom were extremely dirty! The bathtub walls were dirty hand prints on the walls. Writing (in pen ) on the headboards furniture peeling away! The rugs in the hallway were filthy it’s smelled terrible MOLD IN THE ROOM BY THE WINDOW AC UNIT! I will never ever stay there again and I will never recommend anyone to stay. I’ve been to many hotels, motels, inns and suits you name it, and I’ve never felt the need to write a bad review if at some questionable stays. I HAD TO LET PEOPLE KNOW HOW DISGUSTING THIS PLACE IS !!
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酒店回复: I'm truly sorry to hear about your experience at the property. It's clear that your stay did not meet our usual standards of quality and service, and for that, I sincerely apologize.Please know that we take feedback like yours very seriously, as it helps us identify areas for improvement. Rest assured; I'll personally ensure that your concerns are addressed with the utmost urgency. Once again, I apologize for any inconvenience or discomfort you experienced during your stay. We hope to have the chance to restore your faith in our property and provide you with the exceptional experience you deserve. Thank you for bringing these issues to our attention.
1.0分
家庭亲子
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The room i was assigned had dead roaches on the bathroom floor. The tub was full of mold. The bed comforter had stains. I was totally disgusted. I would not stay here again.
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酒店回复: I’m truly sorry to hear about the condition of your room during your recent stay. Please accept my sincerest apologies for the cleanliness issues you encountered including the state of the bathroom, tub, and bedding. This is absolutely not the standard of quality or comfort we aim to provide our guests.Your feedback has been shared immediately with our housekeeping and maintenance teams for urgent review and corrective action. We take these matters very seriously and are implementing additional inspections to ensure this does not happen again.
3.0分
其他
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I liked the area, the short distance I had to travel for my events, and the staff. Not really happy with the jacuzzi not working and it's lack of cleanliness. Also disappointed that only my bed was made and the trash taken out. Overall it was fine!
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酒店回复: Thank you for taking the time to share your experience with us. I’m glad to hear you enjoyed the area, the convenience of our location, and the friendliness of our staff.I do apologize for the issues you encountered with the jacuzzi and the housekeeping service. That’s certainly not the experience we aim to provide, and I’ll be reviewing your comments with our maintenance and housekeeping teams to ensure these concerns are addressed promptly.We truly appreciate your feedback it helps us improve and provide a better stay for all our guests. I hope we’ll have the chance to welcome you back and offer you an even more enjoyable visit next time.
2.0分
其他
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I made one reservation for two rooms. When we got there the person on the counter said there was two separate reservations and because of that we have to add a credit card for each reservation. I explained and tried to show him the email I received from ******* but the guys was really rude. The place is old, the pictures they promote are old. The rooms are okay. The hall carpet small bad and the walls are so dirty.
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酒店回复: I'm truly sorry to hear about your experience at the property. It's clear that your stay did not meet our usual standards of quality and service, and for that, I sincerely apologize.Please know that we take feedback like yours very seriously, as it helps us identify areas for improvement. Rest assured; I'll personally ensure that your concerns are addressed with the utmost urgency. Once again, I apologize for any inconvenience or discomfort you experienced during your stay. We hope to have the chance to restore your faith in our property and provide you with the exceptional experience you deserve. Thank you for bringing these issues to our attention
服务热情，干净卫生，方便快捷，很好的一次入住体验。
我们入住得比较晚，所以停车场看起来有点黑，不太安全。房间很小，早餐的选择也不多。
我不喜欢这种治疗
Staff was friendly and professional.
Room floors were dirty both tile floors by entrance and sink area and rugs in the room
Bathtub was full of rust and faucet did not work. Unable to switch to shower but for a tiny squirt.
Pillow cover had stains.
The room needed cleaned .the floor was super dirty. We were without water for hours. We were staying with 2 children. We had no notice of water being off and no offer of any doscount for the inconvenience. When asked the worker stated its not on us. Thats just awful
Skip this one
The pool was grimy and towel-less, and there was no signage indicating how to use the jacuzzi, which was only about eight degrees warmer than the pool. Also, my TV didn't function and everything was just a little too unclean to ignore. The hallways were particularly disgusting and really need an upgrade.
This place is disgusting, nasty dirty the sheets had stains on them! The wall in the room and bathroom were extremely dirty! The bathtub walls were dirty hand prints on the walls. Writing (in pen ) on the headboards furniture peeling away! The rugs in the hallway were filthy it’s smelled terrible MOLD IN THE ROOM BY THE WINDOW AC UNIT! I will never ever stay there again and I will never recommend anyone to stay. I’ve been to many hotels, motels, inns and suits you name it, and I’ve never felt the need to write a bad review if at some questionable stays. I HAD TO LET PEOPLE KNOW HOW DISGUSTING THIS PLACE IS !!
The room i was assigned had dead roaches on the bathroom floor. The tub was full of mold. The bed comforter had stains. I was totally disgusted. I would not stay here again.
I liked the area, the short distance I had to travel for my events, and the staff. Not really happy with the jacuzzi not working and it's lack of cleanliness. Also disappointed that only my bed was made and the trash taken out. Overall it was fine!
I made one reservation for two rooms. When we got there the person on the counter said there was two separate reservations and because of that we have to add a credit card for each reservation. I explained and tried to show him the email I received from ******* but the guys was really rude. The place is old, the pictures they promote are old. The rooms are okay. The hall carpet small bad and the walls are so dirty.