酒店回复: Dear Guest,Thank you for your wonderful feedback. We’re delighted you found everything very clean and enjoyed the excellent service from our staff. We look forward to welcoming you back for another great stay.Sincerely,Hotel Manager
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for your rating. We appreciate you taking the time to share your feedback and are glad to hear your stay was a positive one overall. We hope to welcome you again and make your next visit even more enjoyable.Sincerely,Hotel Manager
5.0分
家庭亲子
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Very nice and professional staff, this is our 4th time and we continue to come back, feel very safe, great restaurants and shopping all around. Would highly reccomend this hotel
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酒店回复: Dear Guest,Thank you for your wonderful feedback and for choosing to stay with us again. We’re delighted to know our team’s professionalism, the sense of safety, and the nearby dining and shopping continue to make your visits enjoyable. We truly appreciate your recommendation and your continued trust.Sincerely,Hotel Manager
3.0分
情侣出游
It is convenient to restaurants and drug stores. Quiet. Why are your handicap rooms at the opposite end from the lobby! Not really helpful to your guests
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酒店回复: Dear Guest, Thank you for appreciating our quiet environment and convenient location near restaurants and stores. We’re glad these aspects made your stay easier. We also understand your concern about the placement of our accessible rooms, and we apologize for the inconvenience. Your feedback will be reviewed for future improvements.Sincerely,Hotel Manager
3.0分
其他
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The staff were all friendly, but the room wasn’t clean. The carpet was all stained and sticky in some places, the pull out mattress had several brownish red stains on it, there were globs of hair (that wasn’t ours) on the floor and the tub had discolored spots all over the bottom of it.
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酒店回复: Dear Guest, Thank you for recognizing the friendliness of our staff — we’re glad you felt welcomed during your stay. We’re truly sorry, however, for the unacceptable room conditions you described. Your feedback is important, and we will address these issues immediately to prevent a repeat.Sincerely,Hotel Manager
5.0分
商务出差
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Nice Friendly check-in folks, Great clean facility and fantastic room. Quiet and clean. Fine breakfast too! Our trip was one of family emergency and we really needed a stay that was comfortable and with no stress or drama. This Best Western was perfect! Thank Y'all!!
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酒店回复: Dear Guest,Thank you for your kind words and heartfelt feedback. We’re so glad our friendly team, clean rooms, and peaceful atmosphere provided the comfort you needed during a difficult time. Your appreciation truly means a lot to us, and we hope to welcome you back under happier circumstances.Sincerely,Hotel Manager
3.0分
其他
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The staff at the time of check in was great! The room itself was god but there were a few things that concerned me first was the were roaches in the room and I have pictures to verify. I did report it to the staff at check out time and she said she would let the others know. Another thing was the king bed sheets were nasty I have pictures of that also.
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酒店回复: Dear Guest,Thank you for sharing that our staff made a positive impression during check-in. We sincerely apologize for the concerns you found in your room, including the roaches and the condition of the bedding. This is not acceptable, and we will address these issues with our housekeeping and pest control teams immediately.Sincerely,Hotel Manager
2.0分
其他
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I had called the day before our arrival to request an hour early check in. The desk clerk was most pleasant. At check in the desk clerk acted as though I was asking for the moon. "We normally charge $25 for early check in. But because we are slow you can check in now." The room had dirty towels left in the bathroom. On the up side, the bath towels were very nice, clean & white! The bathroom is in need of repairs. The facet leaks and rocks back & forth when you try to turn it off & on. The lamps were old & damaged. The bathroom lights are damaged & cracked where they probably got too hot. They were not glass but some type of plastic & need replacing. The evening desk clerk was very pleasant. The next morning I talked to the desk clerk to see if there was a manager on duty. Not today. I told her I was NOT looking for a discount or refund, but that there was mold & dirt on the shower edge. I was trying to mop up the water from the handicap shower which had spread out into the tile floor & the towel was black & brown. It gave me the creeps because I just took a shower in that filth. I don't expect perfection, but I do expect the room to be CLEAN. It was not. Then the clerk said, we don't give discounts or refunds. I reiterated that I wasn't looking for either, I just thought the one responsible would want to know. I asked that the manger call me. She took my number. The lady that maintained the breakfast area was outstanding. She was friendly & helpful!
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re glad to hear you found some staff members pleasant and appreciated the clean towels and helpful breakfast attendant. We sincerely apologize for the room cleanliness issues and maintenance concerns you encountered. Your feedback is important, and we will be addressing these matters immediately.Sincerely, Hotel Manager
3.0分
其他
Adequate accommodations. There were some things not completely clean--trash under couch, bathroom corners had some dirt, overall fine for a quick stay.
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酒店回复: Dear Guest,Thank you for staying with us and sharing your feedback. We’re glad to know the accommodations were suitable for a quick stay. However, we’re sorry about the missed areas in cleanliness. We will address this with our housekeeping team to ensure rooms are more thoroughly prepared.Sincerely,Hotel Manager
绝佳的地理位置，员工也很棒。
一切都非常干净，工作人员的服务也非常好
好的
Very nice and professional staff, this is our 4th time and we continue to come back, feel very safe, great restaurants and shopping all around. Would highly reccomend this hotel
It is convenient to restaurants and drug stores. Quiet. Why are your handicap rooms at the opposite end from the lobby! Not really helpful to your guests
The staff were all friendly, but the room wasn’t clean. The carpet was all stained and sticky in some places, the pull out mattress had several brownish red stains on it, there were globs of hair (that wasn’t ours) on the floor and the tub had discolored spots all over the bottom of it.
Nice Friendly check-in folks, Great clean facility and fantastic room. Quiet and clean. Fine breakfast too! Our trip was one of family emergency and we really needed a stay that was comfortable and with no stress or drama. This Best Western was perfect! Thank Y'all!!
The staff at the time of check in was great! The room itself was god but there were a few things that concerned me first was the were roaches in the room and I have pictures to verify. I did report it to the staff at check out time and she said she would let the others know. Another thing was the king bed sheets were nasty I have pictures of that also.
I had called the day before our arrival to request an hour early check in. The desk clerk was most pleasant. At check in the desk clerk acted as though I was asking for the moon. "We normally charge $25 for early check in. But because we are slow you can check in now." The room had dirty towels left in the bathroom. On the up side, the bath towels were very nice, clean & white! The bathroom is in need of repairs. The facet leaks and rocks back & forth when you try to turn it off & on. The lamps were old & damaged. The bathroom lights are damaged & cracked where they probably got too hot. They were not glass but some type of plastic & need replacing. The evening desk clerk was very pleasant. The next morning I talked to the desk clerk to see if there was a manager on duty. Not today. I told her I was NOT looking for a discount or refund, but that there was mold & dirt on the shower edge. I was trying to mop up the water from the handicap shower which had spread out into the tile floor & the towel was black & brown. It gave me the creeps because I just took a shower in that filth. I don't expect perfection, but I do expect the room to be CLEAN. It was not. Then the clerk said, we don't give discounts or refunds. I reiterated that I wasn't looking for either, I just thought the one responsible would want to know. I asked that the manger call me. She took my number. The lady that maintained the breakfast area was outstanding. She was friendly & helpful!
Adequate accommodations. There were some things not completely clean--trash under couch, bathroom corners had some dirt, overall fine for a quick stay.