酒店回复: Thank you so much for taking the time to share your comments regarding your recent stay.We are very happy to hear that you had a clean experience with us. Maintaining a spotless environment is our top priority, and we appreciate you recognizing our efforts!We sincerely apologize for the confusion you experienced with the mapping due to the two similar Hyatt Place hotels in the Overland Park area. We understand how this can be confusing for guests. To help clarify for future visits, our property is officially named Hyatt Place Kansas City/Overland Park/Convention Center, and we are located at 5001 W. 110th St.We hope this navigation issue will not deter you from choosing to stay with us again!

酒店回复: Thank you so much for taking the time to share your feedback about your recent stay. We are absolutely delighted to hear that you found our environment friendly and relaxing!We aim to provide a peaceful experience, and we are especially pleased that your stay on the sixth floor was quiet and restful.We look forward to welcoming you back soon.

酒店回复: We are so pleased to hear that you enjoyed your stay! We are also happy to know you enjoyed our great breakfast and found your room to be spacious. We aim to make every guest comfortable, and your comments confirm we are succeeding.We look forward to welcoming you back soon.

酒店回复: Thank you so much for taking the time to share your feedback. We are delighted to hear that our property is your preferred place to stay when visiting family!We appreciate you highlighting the great value, our clean and spacious rooms, the variety of our breakfast buffet, and the convenience of our free parking and safe location.We look forward to welcoming you back for your many future visits!

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We are pleased you found your room to be spacious! However, we sincerely apologize that the combined layout of the shower and toilet in the small space was not to your liking, and we understand your concern about the highway noise. We unfortunately cannot control external noise, but we will certainly look into ways to minimize its impact on future guests.We also want to clarify a key amenity: We do offer a complimentary breakfast each morning for all our guests. We are sorry if this was not clearly communicated or if you were unable to take advantage of it during your stay.Your comments are invaluable as we continually work to improve our guest experience.We hope to have the opportunity to welcome you back.

酒店回复: We are absolutely delighted to hear that you enjoyed a clean room, found our staff to be nice, and had a good breakfast. It is also wonderful to know that you appreciated the room layout—we specifically designed our spaces for comfort and convenience, and it's rewarding to know you liked it!We have noted your comment regarding the shower water temperature and the time it takes to heat up. While we're glad the water eventually got hot for you, we understand the inconvenience of waiting, and we will certainly have our maintenance team look into the system to see if we can improve the speed and consistency of the hot water delivery.We look forward to seeing you again soon.

酒店回复: I am genuinely sorry to read about your experience, and I deeply regret that these issues led you to say "NEVER AGAIN." This is certainly not the quality of stay we want any guest to have, and I apologize that these maintenance problems significantly impacted your comfort.Please be assured that we are addressing the door hinge and PTAC leak issues immediately.I understand how frustrating and inconvenient an out-of-order elevator is. The unit experienced an unexpected operational issue, and we worked closely and diligently with our external vendor to ensure it was resolved and back in service as quickly as possible. We apologize for the duration of this inconvenience.We appreciate your honest feedback and hope you will give us another opportunity to demonstrate the high level of service you expect from Hyatt.

酒店回复: Hello, thank you for staying with us and for sharing your experience. We are happy to hear that overall you enjoyed your stay. However, we are very sorry about the incident with our housekeeping staff waiting outside your room before checkout. That is not the experience we want for our guests, and we sincerely apologize for the inconvenience and pressure it caused.We have addressed this directly with the Housekeeping Manager to provide follow-up and additional training to ensure this does not happen again.We hope to have the chance to welcome you back for a flawless experience.