酒店回复: Dear Chris,Thank you for taking the time to share your recent experience. We truly value your continued loyalty and your thoughtful comments about our property.We’re pleased to know you found the hotel to be clean, well-maintained, and professionally managed. Creating a consistently high-quality environment is something we take great pride in.We also recognize that during periods of high occupancy, the atmosphere can become more energetic, particularly with families traveling together. While many guests enjoy this dynamic environment, we understand it may not align with every guest’s ideal setting. Please know we are continually looking for ways to balance a welcoming environment for all travelers.We sincerely appreciate your feedback and hope to have the opportunity to welcome you back on a future visit, perhaps during a quieter time, for a more relaxed experience.

酒店回复: Dear Ms. LaFollette,Thank you for sharing your feedback, and for choosing to stay with us during your recent visit. We’re delighted to hear that you enjoyed your clean, comfortable room and that your dining experience in our restaurant was fantastic. It’s wonderful to know you would stay with us again.At the same time, I sincerely apologize for the inconvenience caused by having two of our four elevators out of service during your stay. We understand how this can impact your overall experience, and we truly appreciate your patience as we worked through those repairs. While some maintenance issues are unavoidable, we remain committed to resolving them as quickly as possible to ensure a smooth and comfortable stay for all our guests.Thank you again for your understanding and for the kind words. We look forward to welcoming you back for an even better experience next time.

酒店回复: Dear Ms. Schaffer,Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback, as it helps us identify opportunities to enhance the comfort and overall experience of our guests.I’m very sorry to hear that your stay did not meet your expectations. The concerns you mentioned regarding the room condition and the level of hospitality you encountered are not reflective of the welcoming environment we strive to provide, and your comments have been shared with the appropriate teams for review and follow-up.Regarding the credit card hold, please know that pre-authorization is a standard practice used by many hotels to secure incidentals. That said, I understand how the delay in the release can be frustrating, and we appreciate your patience while your bank processes it.I also understand that you had an unpleasant moment in the lobby. While I cannot speak to the specific circumstances, I’m sorry that you felt unsupported in that situation. Ensuring our guests feel comfortable and cared for is incredibly important to us, and your feedback will be used to reinforce that commitment with our team.Thank you again for sharing your perspective. We hope to have the opportunity to provide you with an improved and more welcoming experience in the future.

酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your time here with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.