酒店回复: Dear Leticia,We sincerely apologize for the condition of the room you received and the discomfort it caused, especially given your health concerns. We take your feedback seriously, and we have passed it along to our dedicated team. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
酒店回复: Dear Guest,We're glad the beds met your expectations and that fresh towels were available when needed. However, we're truly sorry the condition of the carpet and the overall freshness of the room did not meet your standards. We also regret that the coffee and breakfast options fell short during your visit. Your comments help us focus our efforts on improving both the cleanliness of our spaces and the consistency of our amenities. We're reviewing these matters with our team to serve all our guests better moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
2.0分
情侣出游
原文
翻译提供方：Google
炉子很慢，没有清洁服务，还有蟑螂。
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酒店回复: Dear Alexis, Thank you for being our guest. We were sorry to read about your experience. We follow the most rigorous industry standards for the cleanliness and pest control of our rooms. However, the room you occupied will be professionally cleaned and disinfected as a precaution. We also appreciate your comments about the in-room appliances, and we will review them to ensure they meet our quality standards. Please note that housekeeping is provided on a scheduled basis, with additional services available for a nominal fee if needed. We appreciate you bringing this to our attention, and we hope to welcome you back soon for a better experience.Sincerely,Hotel Management
2.0分
情侣出游
原文
翻译提供方：Google
炉子有点不好，清洁度差，有蟑螂。
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酒店回复: Dear Griselly, Thank you for being our guest and for sharing your thoughts. We were concerned to read about your experience and truly regret the disappointment. Your feedback regarding cleanliness and maintenance is essential to us. We are taking steps to ensure that our accommodations meet the high standards our guests expect. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide a better stay.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
撕破床单，吹
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酒店回复: Dear Jenny, Thank you for taking the time to review your stay. We are sorry to hear about the condition of the bedding and furnishings during your visit. Ensuring clean and well-maintained rooms is a priority, and your feedback will be shared with our team to help improve room upkeep and guest comfort. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
5.0分
商务出差
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The staff was so wonderful. They were very helpful. They worked with me. There's no question or doubt that I've really enjoyed my stay. And it's all because of them
5.0分
其他
The rooms were clean that they had silverware plates, everything that you needed.
Had no problem, getting clean sheets and lining nothing.I just enjoyed my stay
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酒店回复: Dear Loretta, Thank you for staying with us! We’re delighted your room was clean and well-equipped with everything you needed, including silverware and plates. We’re glad our team could promptly provide fresh linens during your stay. We look forward to welcoming you back to Extended Stay America for another enjoyable visit!Sincerely,Hotel Management
有点旧了。
我住得很愉快。
房间里留有之前客人用过的东西（我猜的）。电灯开关和洗手间的台面上有黏黏的残留物。整晚都能听到关门的声音。床很硬，只有两层薄薄的被子和三个扁扁的枕头。我们本来想好好休息一下，但这种条件根本没法睡好。
我预订了一间无烟房，结果却被安排到了一间满是烟味的房间。我要求换房，结果换到的房间仍然有烟味。他们收了150美元的押金，至今还没退还，而且我不吸烟（我有哮喘）。房间又旧又脏，而且有异味，地毯破了，家具也很脏。
房间里的地毯很脏，而且没有清新的气味。床很干净，你可以得到干净的毛巾。我们没有吃早餐，时间还早，而且咖啡没法喝。
炉子很慢，没有清洁服务，还有蟑螂。
炉子有点不好，清洁度差，有蟑螂。
撕破床单，吹
The staff was so wonderful. They were very helpful. They worked with me. There's no question or doubt that I've really enjoyed my stay. And it's all because of them
The rooms were clean that they had silverware plates, everything that you needed.
Had no problem, getting clean sheets and lining nothing.I just enjoyed my stay