酒店回复: Dear Richard, It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that the amenities we provide exceeded all of your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back to the citySincerely,Hotel Management
酒店回复: Dear Allison, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
一切都很好，除了交货时的费用不同，他们向我收取的费用几乎相同，而且没有任何通知。
5.0分
商务出差
原文
翻译提供方：Google
工作人员非常友好热情，房间安静宽敞。室内洗衣设施非常方便，外带早餐选择非常多，非常受欢迎！
展开
酒店回复: Dear Myan, Thank you again for the kind words regarding your time at Extended Stay America. Your compliments regarding our devoted guest services and immaculate rooms are genuinely heartwarming. We will enjoy sharing your compliments with all our team members. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
非常好
展开
酒店回复: Dear Didier, Thank you for your positive feedback! We are thrilled to hear that you had a great experience during your stay. Your satisfaction is very important to us, and we’re glad we could meet your expectations. We look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future.Sincerely,Hotel Management
3.0分
商务出差
Would have been 5* if not for the rude house cleaner on the 3rd floor. Her professionalism is weak and rude.
展开
酒店回复: Dear Guest, Thank you for sharing your thoughts with us. We are glad to know that much of your visit left a positive impression, and we truly appreciate you taking the time to provide feedback. Every comment helps us better understand how guests feel during their stay and allows us to continue strengthening the level of hospitality we offer. Your experience is valuable to us, and we look forward to welcoming you back in the future and ensuring your time with us is even more enjoyable and memorable. Sincerely,Hotel Management
2.0分
其他
Garage can not cleaned from previous stay. This hotel also has no ice machine, but has an ice cube tray in your fridge freezer to use….not ideal.
展开
酒店回复: Dear Guest, Thank you for sharing your experience with us. We sincerely regret that certain aspects of your stay did not meet your expectations and understand how this may have affected your comfort. Feedback regarding cleanliness and amenities is important, and we appreciate you bringing these matters to our attention. Your comments have been shared with the appropriate team for improvements. We value your input and hope to provide a more convenient and enjoyable experience on a future visit, ensuring your time with us is as comfortable and seamless as possible.Sincerely,Hotel Management
4.0分
其他
展开
All erer fine. There was time of water shut off. It came back soon. Bath tub appeared old and fittings little rusty.
Everythig else were fine for the money we paid.
展开
酒店回复: Dear Guest,We are glad to hear that most of your stay felt comfortable and suited your budget during your stay at Extended Stay America. However, we are sorry for the temporary water interruption and the condition of the tub. Your notes help the team to focus on areas that need attention. It’s always our goal to offer a smooth and reliable stay, and your feedback supports that effort. Thank you for sharing. We hope to welcome you back for an even better experience.Sincerely,Hotel Management
1.0分
其他
展开
The room was gross. Black residue on the light switches, red stains on the tub, the toilet flushed so loud and aggressive. The floor in the bathroom and bathroom had a gross residuey feeling to them.
展开
酒店回复: Dear Guest,Thank you for taking the time to share this feedback. Your positive acknowledgment is appreciated, and sincere apologies are extended for the condition of the accommodations during your visit. The concerns you raised fall short of the standards expected and will be addressed promptly with the appropriate teams. Your experience is important, and efforts will be made to ensure greater consistency moving forward. You are warmly welcomed to return so a far more comfortable and reassuring stay can be provided.Sincerely,Hotel Management
房间很干净 服务也很好 丝滑入住 推荐大家来这里 交通也很方便 价格也很实惠 下次来的时候还会再来这里入住的 推荐推荐
这家酒店没有什么特别之处，但这正是我想要的。健身房很小，如果需要的话，洗衣房很不错，还有小厨房。对于我想要的东西来说，这家酒店非常棒。
住宿体验不佳
我们的马桶半夜坏了，水从浴室里涌出，空调整晚发出很大噪音，浴室灯闪烁。他们允许携带宠物，所以这是一个加分项，前台工作人员也很乐于助人。
一切都很好，除了交货时的费用不同，他们向我收取的费用几乎相同，而且没有任何通知。
工作人员非常友好热情，房间安静宽敞。室内洗衣设施非常方便，外带早餐选择非常多，非常受欢迎！
非常好
Would have been 5* if not for the rude house cleaner on the 3rd floor. Her professionalism is weak and rude.
Garage can not cleaned from previous stay. This hotel also has no ice machine, but has an ice cube tray in your fridge freezer to use….not ideal.
All erer fine. There was time of water shut off. It came back soon. Bath tub appeared old and fittings little rusty.
Everythig else were fine for the money we paid.
The room was gross. Black residue on the light switches, red stains on the tub, the toilet flushed so loud and aggressive. The floor in the bathroom and bathroom had a gross residuey feeling to them.