The room was clean however the tub and shower area could definitely use renovation. It was outdated and worn. The faucet handle in the bathroom was somewhat loose and it took a while for the water to get hot. The staff was friendly and there are a lot of restaurants nearby but not in walking distance.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are pleased to know that you found your room clean and enjoyed the friendly service during your stay. It is wonderful that you were able to explore nearby dining options, and we appreciate your perspective. Your observations regarding the bathroom and water temperature have been shared with the team for attention, as we are always looking for ways to enhance guest comfort and satisfaction. Your input is valuable in helping us continue improving our accommodations, and we hope to have the opportunity to welcome you again for an even more enjoyable visit.Sincerely,Hotel Management
2.0分
商务出差
The front door clerk was rude. The bathroom was filthy, and the towels were aged and cheap. The location was good, but parking was limited.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry to learn that your visit did not meet expectations. The concerns you mentioned regarding service and housekeeping have been noted and shared with the management team for immediate attention. We noticed your issue about parking. This is not the impression we wish to leave with our guests. We truly value your feedback and appreciate the opportunity to make the necessary improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.SincerelyHotel Management
2.0分
其他
Informed me one hour prior to arrival that they didn't have the double room I reserved
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酒店回复: Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the change in your reservation so close to your arrival. This situation does not reflect the level of reliability and communication we aim to provide. Your feedback has been shared with our management team to ensure better coordination and guest notification in the future. We truly regret the disruption to your plans and appreciate your understanding and patience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
2.0分
情侣出游
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Kaylee and Grant at the front desk were outstanding! They delivered excellent customer service. The hotel is in a very nice area, good for walking, close to the highway and all kinds of shopping. Now the hotel... the website is a lie. The room was only surface clean, needed a deep clean everywhere. The floors were done with what must have been a sticky squeaky disinfectant spray. Tub floor was gray. Kitchen had nothing but 1 dish towel, nothing else. The TV was old and small. the air conditioner worked but was very loud. No breakfast really. No meeting room really. Common areas such as: laundry room, elevator, muffin/coffee room was dirty. No decafe for the evening. Fridge was full size and worked. The place was outdated and sad. The price was cheap but I'll pay a little more and go somewhere else next time. There are a lot of other options around that area.
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酒店回复: Dear Donna, Thank you for taking the time to provide your detailed feedback. We are pleased to learn that you valued the outstanding service from our front desk associates and found our location to be convenient. We also appreciate your observations regarding the condition of the room and common areas. Your insights are invaluable as we continually seek to enhance our guest experience. We regret that your stay did not fully align with your expectations, and we will communicate your feedback to our team. Thank you for staying with us, and we wish you all the best with your travels.Sincerely,Hotel Management
2.0分
商务出差
Would not stay again.
Very sterile looking rooms. Shower curtain had mold. Halls smelled bad. Not a comfortable room.
1.0分
朋友出游
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I had 2 rooms reserved and when I arrived I was told that only 1 room was ready. the clerk explained the second room had been damaged and they were cleaning another for me. 45 minutes later I finally got the room.
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酒店回复: Dear Guest, Thank you for your patience and for sharing your experience. We apologize for the delay in having both rooms ready upon your arrival and for any inconvenience this caused. While unforeseen issues can occasionally occur, we understand how frustrating it is to wait, especially after travel. Your feedback will be shared with our team to help ensure smoother coordination moving forward. We hope you’ll give us another opportunity to provide a more seamless stay.Sincerely,Hotel Management
5.0分
其他
Grant was great at check-in very nice
1.0分
其他
Awful
The hallways and room smelled terrible!
The room was very dirty
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet expectations, particularly regarding the cleanliness and odor in both the hallway and your room. This is not reflective of the standards we aim to provide, and we understand how disappointing this must have been. Your comments have been shared with our team to ensure corrective measures are taken. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
4.0分
家庭亲子
Everything was very nice.
5.0分
其他
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We had issues with our room keys and Yumeka was very helpful and got it fixed quickly so we could get back to relaxing. Thank you for your help and see you next time.
The room was clean however the tub and shower area could definitely use renovation. It was outdated and worn. The faucet handle in the bathroom was somewhat loose and it took a while for the water to get hot. The staff was friendly and there are a lot of restaurants nearby but not in walking distance.
The front door clerk was rude. The bathroom was filthy, and the towels were aged and cheap. The location was good, but parking was limited.
Informed me one hour prior to arrival that they didn't have the double room I reserved
Kaylee and Grant at the front desk were outstanding! They delivered excellent customer service. The hotel is in a very nice area, good for walking, close to the highway and all kinds of shopping. Now the hotel... the website is a lie. The room was only surface clean, needed a deep clean everywhere. The floors were done with what must have been a sticky squeaky disinfectant spray. Tub floor was gray. Kitchen had nothing but 1 dish towel, nothing else. The TV was old and small. the air conditioner worked but was very loud. No breakfast really. No meeting room really. Common areas such as: laundry room, elevator, muffin/coffee room was dirty. No decafe for the evening. Fridge was full size and worked. The place was outdated and sad. The price was cheap but I'll pay a little more and go somewhere else next time. There are a lot of other options around that area.
Would not stay again.
Very sterile looking rooms. Shower curtain had mold. Halls smelled bad. Not a comfortable room.
I had 2 rooms reserved and when I arrived I was told that only 1 room was ready. the clerk explained the second room had been damaged and they were cleaning another for me. 45 minutes later I finally got the room.
Grant was great at check-in very nice
Awful
The hallways and room smelled terrible!
The room was very dirty
Everything was very nice.
We had issues with our room keys and Yumeka was very helpful and got it fixed quickly so we could get back to relaxing. Thank you for your help and see you next time.