The elevator was out so we were on the 3rd floor with no ability to be on first or second . The room phone was full of static and could not here the staff TRING to explain how to reconnect the tv to a service that would work
4.0分
其他
Nice stay
Nice hotel. VERY clean. Elevator wasn’t working which was hard for their older patrons climbing stairs. Staff was always friendly and helpful.
4.0分
家庭亲子
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Elevator was broken, and they were remodeling an entire wing of the hotel, but the front desk employee was really good about meeting us in the parking lot to warn us about the situation so we didn’t bring ALL of our luggage up the stairs. Room was clean, pillows were comfy, although the mattress was a bit firm for my liking. All in all, it was a good stay.
3.0分
其他
Easy parking, no elevator to third floors. Only ice machine is on first floor. This is pet friendly Inn.
5.0分
其他
Very friendly and accommodating staff. Very clean and comfortable stay within walking distance of excellent dining options.
1.0分
家庭亲子
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I will never use country inn again because I have a habit of either not having elevators or they're not in service. This ones was not in service so beware. I can do the stairs but my wife cannot. She has a problem with her back and of course all the rooms on the main floor were full leaving us with no options except to walk away. Having lost our money and then just having to drive all the way home with no place to stay. It's really great. I'll make sure never ever ever to stop at a country in again
3.0分
家庭亲子
LACK OF AN ELEVATOR
COULD NOT USE BATH TUB BECAUSE THE STOPPER WOULD NOT STAY DOWN TO HOLD WATER
4.0分
其他
the elevator was not working and the staff helped me get to the second floor with my luggage
2.0分
其他
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Unfortunate technical failures led to low rating. The elevator was not working. I was traveling with 2 seniors in their mid-eighties and was told there were no available rooms on 1st floor, so they slowly walked up two flights while I had to walk another flight to get to my room on the third floor. Although 3 people behind the desk at the time there was no offer to assist with luggage, so my husband and I had to carry up 4 large items. 2nd day upon returning mid-day, after the hike up the stairs to the rooms, it was determined our keys were locked out and my husband made several trips back to the desk to get new key cards. Lastly, tv in bedroom required two remotes, one of which needed batteries and we chose to watch only in the living area to avoid the 3 flights of stairs again.
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酒店回复: Dear Pamela,Thank you for taking the time to share your feedback. Please accept my sincere apologies for the challenges you and your family experienced during your stay. I understand how difficult it must have been for your elderly family members to navigate the stairs while the elevator was out of service, and I regret that we did not have a first-floor room available to better accommodate your needs.I am also very sorry that our team did not proactively offer assistance with your luggage and that you experienced repeated issues with your room keys. These situations do not reflect the level of service we strive to provide, and I will be addressing them directly with our staff to ensure we improve.Regarding the TV and remote control inconvenience, I regret that this added to the frustrations you encountered. Our engineering and housekeeping teams are reviewing the matter to prevent a recurrence.We truly value your feedback, as it highlights areas where we must do better. I hope you will consider giving us another opportunity in the future so we can provide you with the seamless and comfortable experience you deserve. If your travels bring you back this way, please reach out to me directly so I can personally assist with your arrangements.Warm regards,General Manager
5.0分
家庭亲子
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The room was very attractive & extremely clean. I liked the roominess. The lobby & dining room were both very attractive. It was a very positive experience. I would definitely recommend this property.
The elevator was out so we were on the 3rd floor with no ability to be on first or second . The room phone was full of static and could not here the staff TRING to explain how to reconnect the tv to a service that would work
Nice stay
Nice hotel. VERY clean. Elevator wasn’t working which was hard for their older patrons climbing stairs. Staff was always friendly and helpful.
Elevator was broken, and they were remodeling an entire wing of the hotel, but the front desk employee was really good about meeting us in the parking lot to warn us about the situation so we didn’t bring ALL of our luggage up the stairs. Room was clean, pillows were comfy, although the mattress was a bit firm for my liking. All in all, it was a good stay.
Easy parking, no elevator to third floors. Only ice machine is on first floor. This is pet friendly Inn.
Very friendly and accommodating staff. Very clean and comfortable stay within walking distance of excellent dining options.
I will never use country inn again because I have a habit of either not having elevators or they're not in service. This ones was not in service so beware. I can do the stairs but my wife cannot. She has a problem with her back and of course all the rooms on the main floor were full leaving us with no options except to walk away. Having lost our money and then just having to drive all the way home with no place to stay. It's really great. I'll make sure never ever ever to stop at a country in again
LACK OF AN ELEVATOR
COULD NOT USE BATH TUB BECAUSE THE STOPPER WOULD NOT STAY DOWN TO HOLD WATER
the elevator was not working and the staff helped me get to the second floor with my luggage
Unfortunate technical failures led to low rating. The elevator was not working. I was traveling with 2 seniors in their mid-eighties and was told there were no available rooms on 1st floor, so they slowly walked up two flights while I had to walk another flight to get to my room on the third floor. Although 3 people behind the desk at the time there was no offer to assist with luggage, so my husband and I had to carry up 4 large items. 2nd day upon returning mid-day, after the hike up the stairs to the rooms, it was determined our keys were locked out and my husband made several trips back to the desk to get new key cards. Lastly, tv in bedroom required two remotes, one of which needed batteries and we chose to watch only in the living area to avoid the 3 flights of stairs again.
The room was very attractive & extremely clean. I liked the roominess. The lobby & dining room were both very attractive. It was a very positive experience. I would definitely recommend this property.