The hotel was great. Clean, quiet, reasonable rate with a great breakfast. Our only issue was the room #316 had no heat turned on when we checked in. We had to sleep in our jeans and 2 sweatshirts until 2 am when the room finally warmed up. The heater wasn’t broken, it just wasn’t turned on. But otherwise everything was great. Will stay again when coming for a KSU football game.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found the hotel clean, quiet, and enjoyed our breakfast, and that you plan to stay with us again for a KSU football game.I do want to apologize for the inconvenience with the heating in your room. While the system was functioning properly, it should have been turned on prior to your arrival, and I’m sorry that this impacted your comfort. We are reviewing our check-in procedures to ensure that all rooms are properly prepared before guests arrive.We appreciate your understanding and your kind words about your overall stay, and we look forward to welcoming you back soon.Sincerely,General Manager
3.0分
其他
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Room was ok hotel is under total renovation. No elevator to take suitcases etc up stairs. Stomping kids above us maybe staff related since I think there are only two floors of rooms . Staff were very courteous and helpful. I think once they are done with renovations will be much better place to stay :)
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found our team courteous and helpful — providing great service is always our top priority.We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the ongoing renovations, lack of elevator access, and the noise from the room above. We understand how these issues can impact a guest’s comfort, and we appreciate your patience as we work to improve our property.Our renovation is a major project aimed at creating a significantly enhanced guest experience, and we’re excited for the improvements to come. We truly appreciate your understanding and your optimism about the future of the hotel.We hope to have the opportunity to welcome you back once the renovations are complete so you can enjoy the upgraded accommodations you deserve.Thank you again for your valuable feedback.General Manager
5.0分
家庭亲子
Thoroughly enjoyed our stay here. Room was well laid out. Staff extremely friendly and helpful. The entire place was very clean. Highly recommend.
3.0分
情侣出游
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Rooms were clean and parking was easy, which we appreciated. However, the breakfast was disappointing with very few options. The elevator was out of service during our stay, so we had to use the stairs, and the room’s landline didn’t work, requiring us to walk to the reception for any requests
5.0分
商务出差
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Clean room! Clean place! And pleasant! Accessible to everything, which is the best! Walmart is 1 minute away! I didn't have any problems! The only thing is that the elevator wasn't working! But that's understandable! Because technical problems will always exist! But they should be quick to fix it for better service! Excellent! The other thing I recommend is putting cameras all around the hotel; that gives more security! I didn't see a camera where I parked my car on the right side of the hotel! It's very important to have cameras around! It's one of the things I always look for in terms of security! After that, no problems with my stay! I enjoyed it! Super good place!! I definitely recommend it! And if I return to Salina, I would stay there!!! All the restaurants are nearby! 😍😍😍 Woohoo!
5.0分
其他
The room was nice, clean, comfortable. I liked having two separate rooms where you could close the door between them.
2.0分
其他
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Elevator broken, my husband can’t walk up stairs, so I didn’t get a king bed suite that I paid for because we had to take what was left on first floor.
Also, the entire lobby and first floor smells like curry/Indian food as the entire staff I noticed are from India or somewhere like this.
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酒店回复: Thank you for sharing your feedback. I’m very sorry for the inconvenience you experienced during your stay.The elevator being out of service is unacceptable, especially given your husband’s mobility needs. You should have received the room type you reserved, and I apologize that we were unable to provide the king suite you paid for due to this issue. We will be reviewing our procedures to ensure guests with accessibility needs are properly accommodated when unexpected maintenance problems arise.I also apologize for the strong food odors you encountered in the lobby and first-floor areas. This does not meet our standards for a comfortable and neutral-smelling common space. Our team is taking immediate steps to improve ventilation and ensure the guest experience in shared areas is consistently pleasant.We appreciate you bringing these matters to our attention, and we will use this feedback to make meaningful improvements for future guests. Thank you for staying with us, and again, I am sorry we fell short of the experience you expected and deserved.
5.0分
家庭亲子
Our room was ready early. Everyone was very friendly. They had outdoor seating. The breakfast was excellent!
4.0分
其他
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Staff was great. Room was very clean. My only complaint is the broken elevator. While the attendant did offer me assistance to which i polietly declined... hauling luggage up three flights is a lot.
3.0分
情侣出游
Staff was friendly enough but elevator was broke due to a fire. Room was furnished with used furniture. The bed was comfortable.
The hotel was great. Clean, quiet, reasonable rate with a great breakfast. Our only issue was the room #316 had no heat turned on when we checked in. We had to sleep in our jeans and 2 sweatshirts until 2 am when the room finally warmed up. The heater wasn’t broken, it just wasn’t turned on. But otherwise everything was great. Will stay again when coming for a KSU football game.
Room was ok hotel is under total renovation. No elevator to take suitcases etc up stairs. Stomping kids above us maybe staff related since I think there are only two floors of rooms . Staff were very courteous and helpful. I think once they are done with renovations will be much better place to stay :)
Thoroughly enjoyed our stay here. Room was well laid out. Staff extremely friendly and helpful. The entire place was very clean. Highly recommend.
Rooms were clean and parking was easy, which we appreciated. However, the breakfast was disappointing with very few options. The elevator was out of service during our stay, so we had to use the stairs, and the room’s landline didn’t work, requiring us to walk to the reception for any requests
Clean room! Clean place! And pleasant! Accessible to everything, which is the best! Walmart is 1 minute away! I didn't have any problems! The only thing is that the elevator wasn't working! But that's understandable! Because technical problems will always exist! But they should be quick to fix it for better service! Excellent! The other thing I recommend is putting cameras all around the hotel; that gives more security! I didn't see a camera where I parked my car on the right side of the hotel! It's very important to have cameras around! It's one of the things I always look for in terms of security! After that, no problems with my stay! I enjoyed it! Super good place!! I definitely recommend it! And if I return to Salina, I would stay there!!! All the restaurants are nearby! 😍😍😍 Woohoo!
The room was nice, clean, comfortable. I liked having two separate rooms where you could close the door between them.
Elevator broken, my husband can’t walk up stairs, so I didn’t get a king bed suite that I paid for because we had to take what was left on first floor.
Also, the entire lobby and first floor smells like curry/Indian food as the entire staff I noticed are from India or somewhere like this.
Our room was ready early. Everyone was very friendly. They had outdoor seating. The breakfast was excellent!
Staff was great. Room was very clean. My only complaint is the broken elevator. While the attendant did offer me assistance to which i polietly declined... hauling luggage up three flights is a lot.
Staff was friendly enough but elevator was broke due to a fire. Room was furnished with used furniture. The bed was comfortable.