The front desk workers are extremely loud, especially the females. I was unlucky enough to have a room close to the lobby & it made the entire stay miserable. I was woken up countless times by the front desk employees screaming, laughing, etc. The breakfast is not great. The gym is tiny. When I arrived with a dog after viewing online that pets were allowed, I was told that dogs aren’t allowed at that hotel & to go board my pet instead. The hotel is extremely outdated & not a very peaceful place to stay.
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酒店回复: Dear andrewcW3321UP, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
5.0分
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I came here for a few weeks on a business trip and summer was the best! She seemed like the only employee with a smile on her face all the time and makes everyone feel extremely welcome! I would 10/10 come back
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酒店回复: Dear dylanmY2013AJ, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Summer; we'll surely share your kind words with her. It was a pleasure hosting you, and we do hope to see you again soon. Sincerely, Hotel Management
The front desk workers are extremely loud, especially the females. I was unlucky enough to have a room close to the lobby & it made the entire stay miserable. I was woken up countless times by the front desk employees screaming, laughing, etc. The breakfast is not great. The gym is tiny. When I arrived with a dog after viewing online that pets were allowed, I was told that dogs aren’t allowed at that hotel & to go board my pet instead. The hotel is extremely outdated & not a very peaceful place to stay.
I came here for a few weeks on a business trip and summer was the best! She seemed like the only employee with a smile on her face all the time and makes everyone feel extremely welcome! I would 10/10 come back