I have nothing good to say about this property. The bed linens were dirty, the bed skirt had cigarette burns and a crusty substance in multiple place, there was hair on the bed, the non-smoking room had been smoked in, everything was sticky, dead bugs in the wall, blood spots on the door frame, and it is an active construction site with detritus all over the property.
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酒店回复: Dear Ms. Boedeker,Thank you for taking the time to share your feedback. On behalf of our entire team, I want to sincerely apologize for the condition of your room and the overall experience you encountered during your stay with us.What you described including unclean linens, smoking odors in a non-smoking room, maintenance concerns, and construction debris falls far below our own standards and the experience we want any of our guests to have. I am truly sorry that we did not provide you with the comfort, cleanliness, and hospitality you expected and deserved.Please know that your comments have been shared with our housekeeping and maintenance teams so that immediate corrective actions can be taken. We are addressing the issues you mentioned to ensure they do not recur.Your experience is not reflective of the service we strive to provide, and we regret that we did not meet your expectations. We appreciate your honest feedback, as it allows us the chance to improve.Thank you again for bringing these matters to our attention. We hope to earn back your trust in the future.Sincerely,
1.0分
情侣出游
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Couldn’t stay here, ended up going else where. My mistake for booking here. Won’t be doing that again. Did however have a wonderful time at aloft, will be booking with them again
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酒店回复: Dear Mr. Aguilar,Thank you for sharing your feedback regarding your recent reservation with us. We are very sorry to hear that your experience did not meet your expectations and that you chose to make other arrangements.It is truly disappointing that we were not able to provide you with the level of comfort and service you were seeking. Please accept our sincere apologies for falling short. We take your comments seriously and will be reviewing them with our team to ensure that improvements are made.While we understand your decision, we hope you might consider giving us another opportunity in the future to show you the hospitality and care that we strive to provide to every guest.Sincerely,
1.0分
其他
The place was roach infested and disgusting. The hotel was in a convenient place although the hotels condition was to bad we will never be returning.
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酒店回复: Thank you for sharing your feedback with us. I would like to sincerely apologize for the experience you had during your stay. We are truly sorry to hear about the cleanliness and pest issues you encountered, as this does not reflect the standards we strive to maintain.While we are glad to know you found the location convenient, it is clear that the condition of the hotel left you with a negative impression. Please know that we are taking your comments very seriously and are working with our housekeeping and maintenance teams to address the concerns you raised, including pest control and overall property upkeep.We regret that we did not meet your expectations and that we were unable to provide you with the comfortable and welcoming stay you deserve. Your feedback is invaluable in helping us improve, and we hope you might reconsider us in the future once these issues have been fully resolved.Sincerely,
2.0分
其他
This property should not be available until renovations are completed. Long stay guest were univiting and a safety concern for young families.
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酒店回复: Dear Chris,Thank you for sharing your feedback. I want to sincerely apologize for the experience you had during your recent visit. We truly regret that the condition of our property and the atmosphere did not meet your expectations.We understand your concerns regarding the ongoing renovations as well as the environment created by some of our long-term guests. The safety and comfort of all our guests, especially families, is a top priority for us. We are actively working on improvements and reviewing policies to ensure a more welcoming and secure environment for everyone.We appreciate your honesty and hope for the opportunity to provide you with a much better experience in the future once renovations are fully complete.If there’s anything else you’d like to share, please don’t hesitate to reach out.Sincerely,
4.0分
其他
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Room was basic but, very clean including the bathroom. Excellent refrigerator. Well lit parking area with cameras, which I felt was needed from the look of the hotel’s facade and the surrounding area.
1.0分
商务出差
Price was not comparable to the quality and conditions. Very noisy. Very dated facility. Didn’t like the tenants, seem unsafe.
1.0分
家庭亲子
Bathtub was filthy and staff was not professional.
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酒店回复: Dear Mr. Matt,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent stay and the issues you encountered. Please accept our sincere apologies for the condition of the bathtub and for the unprofessional service you experienced from our staff.This is far from the standard of cleanliness and hospitality we strive to maintain, and we regret that we did not provide you with the quality of service you deserve. We are addressing this matter immediately with our housekeeping and front desk teams to ensure such oversights do not occur again.Your comfort and satisfaction are extremely important to us, and we truly value your input as it helps us improve. We hope you will give us another opportunity in the future to provide you with a stay that reflects our true standards of care.Sincerely,
5.0分
其他
Pet friendly affordable ,staff very nice
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酒店回复: Dear Sherry,On behalf of our entire team, I want to sincerely thank you for your wonderful 10 out of 10 review. We’re truly grateful that you took the time to share your experience, and it means so much to know that we were able to provide you with a stay that met and hopefully exceeded your expectations.Our staff works hard to ensure every guest feels comfortable, welcomed, and well taken care of, so your feedback is an incredible motivation for all of us. Guests like you remind us why we love what we do.We greatly appreciate your support and look forward to having the pleasure of welcoming you back on your next visit. If there’s ever anything we can do to make your stay even more enjoyable, please don’t hesitate to let us know.With warm regards and gratitude,
房间显陈旧
非常好
I have nothing good to say about this property. The bed linens were dirty, the bed skirt had cigarette burns and a crusty substance in multiple place, there was hair on the bed, the non-smoking room had been smoked in, everything was sticky, dead bugs in the wall, blood spots on the door frame, and it is an active construction site with detritus all over the property.
Couldn’t stay here, ended up going else where. My mistake for booking here. Won’t be doing that again. Did however have a wonderful time at aloft, will be booking with them again
The place was roach infested and disgusting. The hotel was in a convenient place although the hotels condition was to bad we will never be returning.
This property should not be available until renovations are completed. Long stay guest were univiting and a safety concern for young families.
Room was basic but, very clean including the bathroom. Excellent refrigerator. Well lit parking area with cameras, which I felt was needed from the look of the hotel’s facade and the surrounding area.
Price was not comparable to the quality and conditions. Very noisy. Very dated facility. Didn’t like the tenants, seem unsafe.
Bathtub was filthy and staff was not professional.
Pet friendly affordable ,staff very nice